Cannot print under 64-bit versions of Vista or Windows 7

Hello

I saw a number of similar questions on different sites, but can't seem to find a solution to this one.  I tried to set up my printer HP Deskjet 710C on Windows 7 (64-bit edition).  The system detects the printer and installed the driver, but whenever I try to print a test page, nothing happens.  If I start to investigate the queue, I find that the print spooler is stopped running.  If I restart the spooler, reprint will stop.

This seems to only apply to the 64-bit Windows versions.  My wife machine has Windows 7-32 bit and the same printer works very well.

I formatted my machine and is back to 32-bit XP - everything works great, so there is nothing wrong with the hardware.  I formatted again and installed Vista 64-bit - I have similar to Windows 7 problems.  In this case, the printer sometimes picks up the paper, but nothing more.  The test page is displayed in the print queue and disappeared shortly after.  I ran the Microsoft Fixit tool, which couldn't find anything wrong.  If I remove the spooler and the attempt to print directly to the printer, the system responds immediately with the "Test page failed print" and opportunity crashed on an Explorer.

The printer connected via a cable directly to the motherboard.  I run on a fully patched Windows 7 and I ran it on fees installs of Vista and 7 (with no other drivers or software installed).  There is no driver HP, only the standard Microsoft one.  The printer is listed on all the relevant compatibility material lists.

Can anyone help, or is Win XP my only solution?

Thanks in advance.

David

I confirmed that the pilot ends on the x 64 platform.  You will need to ask HP to fix this one.  There are a few other models that use the same basic components that fail also on x 64.

the failure is in this function
HPVSCP50! SwathCutter::SelectFormat

I changed some of the settings of page size to see if I could get at least a page of test of the device but no luck.

Alan Morris Windows printing team seek here Microsoft Knowledge Base: http://support.microsoft.com/search/Default.aspx?adv=1

Tags: Windows

Similar Questions

  • Cannot print from IE 8 after upgrading Vista to Windows 7

    My laptop (HP Elitebook 8530w) uses two HP printers: Color LaserJet CP3525x (at work) and Deskjet 6940 (at home). Both printers are accessible via a local network.

    I've recently upgraded to Vista Enterprise to Windows 7 Enterprise.

    All still print fine (from Word, Adobe Reader, Windows Photo Viewer, etc.), except for IE 8! When I try to print a web page in IE, it only prints the page header, and in the contrary case, the journal will be empty. This problem occurs on both printers. (And of course this good worked before the upgrade.)

    Any ideas? Thanks for any help.

    Jeff

    (same poster)

    If anyone else has this problem, I found the solution on another forum (http://social.answers.microsoft.com/Forums/en-US/InternetExplorer/thread/920588e5-ccc4-4e24-83d6-606d5e3b1c70).
  • My OS is Vista 64 bit, it works well. Can I install a 32-bit version of Vista that can run alongside my existing 64 bit version.

    My OS is Vista 64 bit, it works well. I have a scanner that connects to the pc via a scsi card, the card I have will not work under a 32-bit version. I could buy a 64 bit version of the map, but it is an expensive exercise, I can install a 32-bit version of Vista that can run alongside my existing 64 bit version.

    Hi Paul,.

    No, you can not install the 32-bit version of Windows to the sides of the 64-bit version. However, you can have a configuration dual boot (32-bit on a partition and 64-bit on another). In this case you will need two licenses, a license being dedicated to a facility only.

    You might want to know

    32-bit and 64-bit Windows: frequently asked questions

    http://Windows.Microsoft.com/en-us/Windows-Vista/32-bit-and-64-bit-Windows-frequently-asked-questions

    If I am running a 64-bit version of Windows, I need 64-bit drivers for my devices?

    File system redirector

    http://msdn.Microsoft.com/en-us/library/aa384187 (vs.85) .aspx

  • Installed the 64 bit version of vista, but need to 32-bit. Help, please!

    My Vista 32 bit was removed from my Sony Vaio.  I tried to use a disc of Vista, but after I loaded it, I realized it was a 64-bit version of Vista.  The screen is filled only partially.  I don't have a backup for 32-bit Vista disc, then how I would go from 64-bit to 32-bit Vista so I can have my full screen back?

    It is your option to reinstall Vista 32 bit.

    Vista recovery media obtain and/or use the Partition Recovery Vista on your computer to the factory settings .

    There is no Vista free download legal available.

    Contact your computer manufacturer and ask them to send a recovery disk/s Vista set.

    Normally, they do this for a cost of $ small.

    In addition, ask them if you have a recovery Partition on your computer/laptop to restore it to factory settings.

    See if a manual provided with the computer or go to the manufacturer's website, email or you can call for information on how to make a recovery.

    Normally, you have to press F10 or F11 at startup to start the recovery process...

    Another way I've seen on some models is press F8 and go to a list of startup options, and launch a recovery of standards of plant with it, by selecting the repair option.

    Also ask them if it is possible to do the recovery disk/s for the recovery Partition in case of a system Crash or hard drive failure.

    They will tell you how to do this.

    Every computer manufacturer has their own way of making recovery disk/s.

    Or borrow a good Microsoft Vista DVD (not Dell, HP, etc).
    A good Vista DVD contains all versions of Vista.
    The product key determines which version of Vista is installed.

    There are 2 disks of Vista: one for 32-bit operating system, and one for 64-bit operating system.

    If install a cleaning is required with a good DVD of Vista (not HP, Dell recovery disks):

    Go to your Bios/Setup, or the Boot Menu at startup and change the Boot order to make the DVD/CD drive 1st in the boot order, then reboot with the disk in the drive.

    At the startup/power on you should see at the bottom of the screen either F2 or DELETE, go to Setup/Bios or F12 for the Boot Menu

    http://support.Microsoft.com/default.aspx/KB/918884

    MS advice on the conduct of clean install.

    http://www.theeldergeekvista.com/vista_clean_installation.htm

    A tutorial on the use of a clean install

    http://www.winsupersite.com/showcase/winvista_install_03.asp

    Super Guide Windows Vista Installation

    After installation > go to the website of the manufacturer of your computer/notebook > drivers and downloads Section > key in your model number > get latest Vista drivers for it > download/install them.

    Save all data, because it will be lost during a clean installation.

    See you soon.

    Mick Murphy - Microsoft partner

  • 64-bit version of Firefox for Windows

    Hello

    I was wondering how to get a 64-bit version of Firefox, for Windows 7. A search on the Internet shows these as being available on a few Web site:
    http://www.windows7download.com/
    http://www.firefox64bit.com/

    I guess these are genuine, but I'm confused as to why they are not available on the Mozilla site. I searched on the support forum and found an answer that is one year old (http://support.mozilla.org/en-US/questions/782154), which indicates that a 64-bit version may be available after 12 of Firefox. Unless I am confused about the nomenclature of versioning used, the latest version of Firefox is 24. Are there still not a 64 version, but official Firefox available for Windows?

    Thank you and best regards, Ashok

    Mozilla is not a version of Firefox 64-bit for Windows operating systems. Mozilla has every evening at the alpha level 64-bit versions for Windows, but currently they are generated to verify that this channel every night, the changes are not broken on 64-bit Windows versions.

    There are a few 3rd party 64-built, like Waterfox, but these are not the official versions of Mozilla.

  • HP Photosmart C6280: cannot print on C6280 wireless after the upgrade to Windows 10

    Cannot print on C6280 wireless after the upgrade to Windows 10. Have removed the device, but try to re install the printer when is not found. Can print if I connect USB. Tried to reload the driver using HP Support software help, but when he arrives at the end of the download fails.

    Hi @Ron9871,

    Welcome to the Forums of HP Support!

    I see that you are unable to get your printer HP Photosmart C6280 wireless printing. I'd be happy to help you and don't forget to come back to this thread and check "Accept as Solution", if I have successfully helped solve you the problem. If you want to say 'Thank you' to my effort to help, click on the "thumbs up" to give me a Kudos.

    I would like to try the steps in this guide, "offline" Status Message printer (Windows 10).

    If the problem persists, you may encounter an IP address conflict. It's a good idea to assign the printer a static IP address outside your DHCP range. For example, some routers default DHCP is located between 192.168.0.100 to 192.168.0.200. So, I would use 192.168.0.232.

    • Print a Page of Network Configuration menu of the printer front panel. Note: the IPV4 IP.
    • Type the IP address in the browser to bring up the SAP.
    • Choose the network tab, then wireless on the left side, and then select the IPv4 tab.
    • Select Manual IP.
    • Enter your IP address manual (192.168.0.232)
    • Enter 255.255.255.0 for the subnet mask, except if it is different.
    • Enter the IP address of your router that sits on the Network Configuration Page) for the default gateway.
    • Please, click on manual DNS server. For the preferred DNS Server Manual please enter 8.8.8.8 and the Alternate DNS Server Manual, please enter 8.8.4.4.
    • Click on apply.

    Please restart the router, the printer and the computer in this sequence.

    If you're still having problems, please download and run the print and Scan doctor, it will be probably diagnose and fix the problem you are experiencing.

    What were the results when you ran the Print and Scan Doctor? (she print or scan, error messages)

    You can try to change your WSD printer port by a Standard TCP/IP port.

    To do this, you will need your current IP address printers.  The Network Setup page shows the parameters of network for the product. To print this page; Press the button of network () on the control panel of the product.

     
  • Re: Tecra A10 - 12O - how to buy the 64-bit version of Vista?

    Hello!

    I bought Tecra A10 - 12O with 4 GB of ram.
    My Tecra shipped only with Windows Vista Business 32-bit so I can use only 3, 2 GB of memory.
    I got to know that Microsoft allows me to use the 64 bit instead of 32 bit version - legally.
    I have to buy 64 bit media much chipper as the new Vista box.

    Here is the link to the Polish Microsoft page where I could order 64-bit media [http://www.microsoft.com/windowsvista/1045/ordermedia/pl-pl/default.mspx], of course, if this page would accept my product key.

    Microsoft says I can get 64 bit Toshiba media.
    I can't find Toshiba Web information pages on how to get the media. Polish Toshibas service says that it is not possible.

    Does anyone know how to buy that media?

    concerning
    Tomek

    Hello

    If you want to use the Vista 64 bit OS, then you will need to buy a full license Vista 64-bit.
    The 32-bit Vista preinstalled on your laptop is only the OEM licenses and the serial key belongs to this operating system preinstalled.

    See you soon

  • 32-bit version of vista compared to the 64-bit version

    Hi just want to know if how and there I should install vista 64 bit on my PC and what are the requirements should my pc be for vista 64 currently, I use vista 32 bit os on my pc, but it doesn't seem to work properly, I have an intel core duo cpu E8400 @ 3 .00GHz with 4 GB of ram is this compatible for vista 64? If so how can I change to be 32-bit to a 64-bit version

    Hello Binn1980,

    Thank you for posting.  The simple answer to your question is how both use ram.  The 32-bit version has a maximum limit of 4 GB of ram he sees, where as the 64-bit can see and use more than 4 GB of ram.  You should be fine with the 32-bit version, unless you install more than 4 GB of ram on your system.  Another thing is that the 64-bit version requires all device drivers to be 64 bit as well, which has not been fully adopted by all manufacters devices immediately.

    Please let me know if this helps you. Zack
    Engineer Microsoft Support answers visit our Microsoft answers feedback Forum and let us know what you think.

  • TS-l663b cd/dvd "device cannot start code 10" after uppgrade from vista to windows 7 home

    Compaq CQ60-216DX

    Hi, I've updated from Vista to Windows 7 Home, and now the CD player is missing and displays an error code "10" DEVICE cannot NOT START, under Device Manager.

    Looked for the drivers updated on the HP Support, there is none for CD player.

    Cannot back driver, grayed out.

    Restore opportunity to go back 2 months and still no progress. Installed software recently withdrawn from the HP (C5280) printer as well.

    Immediately after the upgrade, the CD player worked fine. Same load of music in iTunes.

    I am at a loss. Any ideas?

    Thank you

    Fabe

    Paul, thanks for the quick response!

    Although the tool automated fix - It did not tour, the link you provided, was told in the right direction.

    http://support.Microsoft.com/kb/314060#win7fix

    It seems that it is a well known problem of incompatibility between the TS-L663B with the Windows 7 upgrade.

    I just had to read the Let Me Fix It Myself solution because that relates to Windows7 and change the registry.

    Thanks again,

    Problem SOLVED!

  • Cannot install the framework microsoft net 3.5 to the 32-bit version of vista

    Cannot install net framework 3.5, which is stoppn me frm installn tax turbo, I tried everything, still not working...?

    Hello, Patricia.

    This matter of fact part in forum WIndows Update drop-down menus... Note:

    http://answers.Microsoft.com/en-us/Windows/Forum/windows_update

    You receive error such as the following codes:

    Error code 80070246

    Try the solution given here:

    .NET Framework 3.5 installation likely failure caused by broken registration MSXML

    http://blogs.msdn.com/b/astebner/archive/2007/11/01/5826719.aspx

    Good luck!

  • Cannot print from Firefox any version of adobe pdf. Have adobe acrobat plugins 11.0.3.37 and 9.5.5.316

    I can't print any page of Firefox to a printer adobe, in other words, to create a pdf file, even if my computer has a 'printer adobe"installed and adobe plugins are updated.
    However, there is no problem if I use the "pdf it! Add on.
    If Firefox already exposes a pdf page, the "Print" command also blocks the browser.
    My Firefox is always up to date, and this problem has existed for mid-2012.

    If you have a Windoze system you can do this:
    Download the free version of CutePDFWriter of <"rel ="nofollow"> http://www.cutepdf.com/products/cutepdf/writer.asp >." You must also download the bundle of Ghostscript which they label "converter".

    Install the converter, and then of CutePDF. Watch, the installer wants to install the Ask toolbar and some other junk. Read the screens carefully!

    Once you have completed the installation, you now have a printer called "CutePDF Writer". Use this one.

  • How can I get my xbox 360 controller to work with my computer... Im running the 64-bit version of Vista... my computer does not even recognize the hardware?

    How can I get my xbox 360 controller to work with my computer?... I can't even recognize the hardware? Im running Vista 64 bit on a quad core rig any help would be appreciated... Thank you

    Hello Ghostdogaln.

    How do hang you the controller?  You must either use a * wired * controller, or use a wireless controller with receiver game Xbox 360 for Windows.

    If you use a wireless with a Play and Charge kit controller, it will not work as long as the USB cord only actually plug into the battery for the controller itself. Paul Smith - MVP for Windows desktop experience... I crawled off NNTP - for now. Detachment Aldershot, United Kingdom. On the internet at windowsresource.net and dasmirnov.net. Please post back to let us know what works and what does not. :-)

  • Why Microsoft cannot put a 64-bit version of Cardfile.exe?

    How to get Windows 7 to recognize my IV ' e cardfile program used for years? Is there a program out there that is similar?

    See this thread.

    http://answers.Microsoft.com/en-us/Windows/Forum/Windows_7-files/cardfileexe-that-will-work-on-win-7-64bit-cant/f98b888a-92E8-459e-bf35-05455254615c

  • OfficeJet PRO 8600: 10 Windows cannot print checks with Excel sheet I used in Windows 7

    I received an update for Windows 10 Windows 7 without having to ask (impressive!). I had set up an Excel spreadsheet in Windows 7 Office 10, which worked very well, even if it has been formatted as a 8.5 by 11 "page in landscape. I had to Center vertically on the page. In Windows 10 my 8600 PRO now gives me an error that the blank check is an invalid page size. How can I get the printer to accept the blank check? The upgrade to 10 change settings in the printer driver?

    Hello

    Please follow the instructions below to fix:

    http://support.HP.com/NZ-en/document/c04714314

    You may need to reinstall the software and drivers.

    Kind regards.

  • Is there a Cardfile.exe 64 bit version to work on Windows 7?

    When the MS comes up with a fix for win 7 64 bit for cardfile.exe?

    That solve it? He is a former software that is no longer part of Windows. "A programmer is just a tool that converts the caffeine in code" Deputy CLIP - http://www.winvistaside.de/

Maybe you are looking for

  • HOW 'to LOCK"or close CERTAIN CELLS... and not the overall sheet

    "ROS" with Safari 9.0.1 and OS X EL Capitan 10.11.1 I would like to "bolt" of certain cells, new should not be changed... and not the entire sheet... Possible or not? How? Thanks for help gymsclos

  • Complete DAQ power generation?

    Hi all, I am new to LabView and these forums I hope learn and contribute a lot in the near future. I created a simple VI that takes the desired temperature and the actual input temperature, compare and apply then a voltage based on the comparison (Cu

  • Window Activation in Windows XP does not start / Open

    I recently updated my computer (new motherboard, cpu, ram, etc.).  I tried to move my hard drive from the old machine to the new and operating a repair of Windows XP Pro installation.  Everything seems to work properly, but it tells me that I need to

  • a corrupt registry will completely bring a (very slow) to its knees XP OS and the gives and error

    My XP OS has become if slow is not convenient to use (it's completely unusable). In my view, that he was trying to install windows updates when this happened, but in fact, I'm not sure. I left him the other night and the next morning I went to him an

  • Manual bookmarks are lost in the firmware c. 1.01.22A

    I have been successfully using textbooks "bookmarks" for MP3 files placed in the files or Podcasts and audio books until I just put firmware to version 1.01.22A.  Now, I've completely lost all ability to place these manual bookmarks in the Podcasts a