Cannot read DVD + RW or CD - r under Windows XP service pack 3.

I have a Windows XP with service pack 3 and I am currently unable to read DVD + RW or CD - r on my computer.  The computer thinks that the disk is empty, even if the information is there and it works fine on other computers.  It * can * read commercially created the CD and DVD, however.  The only fix I can find is in the 899527 article which I'm unable to install since it was apparently incorporated in service pack 3 already.  I contacted the manufacturer of the drive and it seems to work fine according to them.  Does anyone know what anyone else that I can try to fix this problem?

Thank you

Shaun

It is very likely that your optical drive needs a firmware update to play the new formats of optical media.  Please tell the forum the brand and the model of the optical drive and the make and model of your system if the optical drive is packed with it. We are not omniscient!  Information you provide; complete your answer will be...

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