Cannot read the DVD player.

Hello

I have a laptop Compaq Presario A900. Currently, the DVD player does not work properly. After reviewing the Device Manager, the DVD drive reports the following error: "Windows cannot start this hardware device because its information of configuration (in the registry) is incomplete or damaged. (Code 19) ». I tried to uninstall the DVD device in the Device Manager and rebooted the computer. After that he tried to reinstall the device, I get the same error message. Any ideas on what needs to be changed in the registry to re - activate the DVD player?

Thank you

Hello Mike and thank you for your suggestion. Unfortunately, it still does not work properly.

My laptop running Windows Vista and the product is of # A931NR.

I ran and installed the VISTA MS Fix It utility, as you suggested. He filled the diagnoses and recommended to reinstall the CD/DVD driver. However, the reader does not always show upward under my computer and Device Manager still says "Windows cannot start this hardware device because its information of configuration (in the registry) is incomplete or damaged. (Code 19) ».

It seems to be a problem in the registry that prevents the CD/DVD drive to correctly seting is placed in the system.  You have any other suggestions? I really appreciate it.

MAJESTIC

Tags: Notebooks

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