Cannot retrieve the Satellite C855D-15W with recovery DVDs

Because of the issue, had to do a factory reset.
Laptop came with preinstalled Win 8.

Order recovery of Arvato media.

In vain several times tried to recover the laptop using the discs. Same problem occurs: -.

complete partition initialization
* "Copying files please wait" 1.5 to 2 hours "
* "An error has occurred.
error: 0002
Copy image error
Please press OK to shut down the computer.

Now the HARD drive is completely removed.
Suspect the recovery media and asked for replacement.

Any help / settings would be appreciated.

Thank you
concerning
Piping Plover

Hello

In my opinion, there are two reasons that can explain why the recovery procedure fails.

(1) failure of HARD drive
(2) failure of the recovery disc

I think you should first check if the disk HARD isn t the troublemaker.
Go to BIOS (F2) and check if the HARD drive is listed on the first page of the BIOS.
In case it is, the HARD drive may be OK

In this case, the recovery disc may be defective.
In this case, you should get in contact with the provider/supplier (Arvato) disk for the new medium.

Tags: Toshiba

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    Hello

    so, here's my problem

    I bought my laptop in Germany over 2 years ago that I live in Poland
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    is it possible to get a new one, not specifically in German, it can be in Polish (I prefer) and how much it will cost me?

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    Other tools are only additional software that are provided with the laptop.
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    If you wish, you can order the recovery CD of the ASP where you bought the laptop. In you case it s Germany.
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    I'm not sure about the cost but it must be very cheap!
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