Cannot send attachments photo from the mail application, error: contact service provider

Original title: Windows 8 will not send message with attached photo using the mail application.

Whenever I try to send a message with attached photos, it does not.  I get an error message telling me to contact my ISP.  What could be wrong?

Hi Alex,

This problem may occur because of in-correct settings in the Mail application.

Please help me with the following information related to this issue:

  1. E-mail account which you added to the mail application? What is Outlook.com/Hotmail, Yahoo or Gmail?
  2. This problem is specific to a particular attachment? If so, what is the file size of the attachment?
  3. Are you able to successfully send an e-mail without attachments?

Try to access your e-mail account via web browser and try to send mail with attached photos and check the status.

If you are able to send mail via webmail, no doubt the issue could be with the mail application.

I suggest you to run the troubleshooter of app. The apps store is an automated tool that we have developed to deal with a number of known issues that may prevent applications from running correctly. This troubleshooting automatically solves some issues including the suboptimal screen resolution, incorrect security or account etc. settings. You can click this link to download and run the utility of troubleshooting Apps.

http://download.Microsoft.com/download/F/2/4/F24D0C03-4181-4E5B-A23B-5C3A6B5974E3/apps.diagcab

Please answer us on the State of the question as well as the information required to help you further.

Tags: Windows

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