cannot send scans

I have a new HP Pro 8625 Oficejet.  It is connected to a computer via a usb cable.  I can't send a scanned document (pdf or jpeg) as an attachment to e-mail.  I get a message on my computer that the e-mail is identified as spam.   To check that it is not a problem with my computer or the mail program, I used an old scanner and sent images pdf and jpeg as attachments with no problems.

How can I solve this problem?

Hello Jaakja and thank you for the reply!

I would recommend a power reset.  Unplug the power cord from the printer and the power outlet, then wait 60 seconds. After 60 seconds, plug back in the printer. Make sure that you connect the printer directly to a wall outlet. Make sure to bypass any surge protector or power bar.

I recommend also to download and run the HP print and Scan doctor.

Please hold me!

Tags: HP Printers

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