Cannot start my app music after 10.0.0

I think that my music app broke down, cause when I try to start it, it displays a blank page and goes back to the home page.

Hello joyokafor,

If you are unable to open the music app on your iPhone, the first thing that I would recommend would be to force close the app (by double-clicking the Home button and drag upward on the application of music), and then restart your iPhone.

Force a nearby application on your iPhone, iPad or iPod touch
https://support.Apple.com/en-us/HT201330

Restart your iPhone, iPad or iPod touch
https://support.Apple.com/en-us/HT201559

If the music app still does not open, make sure first that you have a backup of your iPhone in place.
The backup of your iPhone, iPad and iPod touch
https://support.Apple.com/en-us/HT203977

We will then reinstall iOS (which should not affect your data or settings on the device) by following the steps below.

  1. Connect your device to a computer and open iTunes. If you don't have a computer, you can borrow one, or go to an Apple Store or service provider authorized Apple for help.
  2. When your device is connected, force it to restart.
    • On an iPhone 7 or iPhone 7 more: press and hold the sleep/wake buttons and the Volume at the same time.
    • On an iPhone 6s and earlier, the iPad or the iPod touch: press and hold buttons sleep/wake and Home at the same time.
  3. Don't release when you see the Apple logo. Keep until you see the screen in recovery mode now.
  4. When you have the ability to restore or update, choose update. iTunes will try to reinstall iOS without erasing your data.

iTunes will download the software for your device. If it takes more than 15 minutes, your device will exit Recovery mode and you need to repeat steps 2 and 3.

If your iPhone, iPad or iPod touch does not illuminate https://support.Apple.com/en-us/HT201412

If you are still having trouble getting the application music to launch after following these steps, let know us and we can go from there!

All my best!

Tags: Apple Music

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