Cannot take a screenshot

Hello

Im having trouble with screenshots, I usually use cmd or cmd + 3 and 4, but it seems that the sound off feature, is it possible to activate it again or the problem is the new Mac OS Sierra V 10.12?

I have a Mac mini to 2015 and I've updated everything.

And now I do not know the community just to post this lol

Thank you

Go to the preferences system, keyboard, shortcuts, captures of screen window and make sure the shortcuts you want to use are checked as active:

Tags: Mac OS & System Software

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