Cannot turn off my computer because it shows 'Stop Down Windows Update Service.'
Original title: Closing Windows problem - Sony VAIO *.
Dear Microsoft,
I have Windows 7 Ultimate on a Sony VAIO VPCEB1S0E. I had a problem of closure.
When I press Shut Down, he repeats to me 'Shutting Down'. He never stops. I had worked on a project until 23:00. I closed everything and click Shut Down. The next day I awoke to find my cell phone always gives me the Shutting Downmessage.
I searched on google and then edited a file in the registry. I think I found a problem. Now when I turn it on, it says Preparation Office rather than Welcome. And when it stops, he repeats to me Shutting Down Service Windows Update. A minute later, it says Configuration Windows. Do not connect the power supply or Shut Down. These are not the exact words.
Each time, I've been force judgment of my laptop. One day, I came across a message in the lower right of my screen saying that this copy of Windows is not genuine... Finally, I managed to resolve the issue with 'Chkdsk '.
I do not take any more risks. so now, I'm watching my laptop each time rather than Shut it Down.
I did a clean boot, about 4 days ago. Then, I opened "msconfig" and all compatible services. And click on restart. That really worked. Without stopping Force, which actually stop and restart. Well, maybe it was a coincidence that it won't happen again.
I opened Windows Update and tried to install the latest updates. Which failed. He couldn't find new updates. Could this be my antivirus blocking access? I have Avast Internet Security.
It would be GREAT if the problem can be solved
Thank you!
Hi Stephanie,.
Thank you for your reply,
Provide us the error code from the update failed with number of KB. So that we can help you accordingly.
Follow the steps below and check if this can help,
Step 1:
I suggest you to temporarily disable Avast Internet Security and check if it helps to solve the problem.
Note: Antivirus software can help protect your computer against viruses and other security threats. In most cases, you should not disable your antivirus software. If you need to disable temporarily to install other software, you must reactivate as soon as you are finished. If you are connected to the Internet or a network, while your antivirus software is disabled, your computer is vulnerable to attacks.
If the problem persists, follow step 2
Step 2:
I suggest you run the DISM tool / system update readiness that help you repair windows, corruption errors, prevent the mistakes of corruption of windows service packs and updates of Windows to install.
To download the DISM tool / system update preparation.
Please see the link below:
https://support.Microsoft.com/kb/947821
For more clarification to us, we will be happy to help you.
Tags: Windows
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Please contact Microsoft Community.
We understand the inconvenience that you are experiencing.
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Turn off your computer by holding the power button for about 20 seconds.Start your computer in safe mode: press and hold the F8 key as your computer restarts. You need to press F8 before the Windows logo appearsDisable the automatic restart in the event of system failure:- Click Start
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Microsoft Answers Support EngineerHello
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"Configuration of the Windows updates failed. Restoration of the changes. Do not turn off your computer"error when you try to install Windows updates
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Windows Update restart computer - cannot turn off
even since a recent update (2-3 weeks ago?) my computer would restart on its own investigation, I discovered this automatic update seemed to cause reboot... I turned to THE and it seemed ok for a few days, but he's back... this happens about twice a day... Here's the log to THE most recent, to reset...
2010-05-24 21:57:08:015 808 ff4 Misc = logging initialized (build: 7.4.7600.226, tz:-0500) =.
2010-05-24 21:57:08:046 808 ff4 Misc = process: C:\WINDOWS\System32\svchost.exe
2010-05-24 21:57:08:046 808 ff4 Misc = Module: C:\WINDOWS\system32\wuaueng.dll
2010-05-24 21:57:07:968 808 ff4 Service *.
2010-05-24 21:57:08:046 808 ff4 Service * START * Service: Service startup
2010-05-24 21:57:08:046 808 ff4 Service *.
2010-05-24 21:57:10:890 808 ff4 Agent * WU version 7.4.7600.226 customer
2010-05-24 21:57:10:890 808 ff4 Agent * Base Directory: C:\WINDOWS\SoftwareDistribution
2010-05-24 21:57:10:968 808 ff4 Agent * access type: no proxy
2010-05-24 21:57:11:031 808 ff4 Agent * network state: connected
2010-05-24 21:58:06:156 808 ff4 Agent * Agent: initialization of Windows Update Agent *.
2010-05-24 21:58:06:203 808 ff4 Agent * Agent: initialization of the global parameters cache *.
2010-05-24 21:58:06:203 808 ff4 Agent * WSUS server:
2010-05-24 21:58:06:203 808 ff4 Agent * state WSUS server:
2010-05-24 21:58:06:203 808 ff4 Agent * target group: (Unassigned Computers)
2010-05-24 21:58:06:203 808 ff4 Agent * Windows Update access disabled: No.
2010-05-24 21:58:06:343 808 ff4 DnldMgr Download manager restoring 0 downloads
2010-05-24 21:58:24:593 808 ff4 to THE # to THE: initialization of automatic updates.
2010-05-24 21:58:24:609 808 ff4 to THE setting according to sqm report timeout at 2010-05-25 02:58:24
2010-05-24 21:58:24:640 808 ff4 to THE # to THE disabled through the user preference
2010-05-24 21:58:24:687 808 ff4 to THE initialization feature updates
2010-05-24 21:58:24:750 808 ff4 to THE Found set 0 cached updates featured
2010-05-24 21:58:24:750 808 ff4 to THE delayed finish to initialize
2010-05-24 21:58:27:703 808 ff4 report * report: initialization of static data to report *.
2010-05-24 21:58:27:703 808 ff4 report * OS Version = 5.1.2600.3.0.66304
2010-05-24 21:58:28:296 808 ff4 report * computer brand = INTEL_
2010-05-24 21:58:28:296 808 ff4 report * computer model = D945PVS_
2010-05-24 21:58:28:296 808 ff4 report * Bios revision = SN94510J.86A.0065.2006.0116.1603
2010-05-24 21:58:28:296 808 ff4 report * the Bios name = default system BIOS
2010-05-24 21:58:28:296 808 ff4 report * the Bios Release Date = 2006-01 - 16 T 00: 00:00
2010-05-24 21:58:28:296 808 ff4 report * locale 1033 = IDNo update won't download/install on your computer from WinXP SP3 until you have re-enabled the automatic updates; CF.http://support.microsoft.com/kb/306525
That being said, if THE is disabled (and your newspaper says it's), to THE is not causing restarts it.
What application or antivirus security suite is installed and your current subscription? What anti-spyware (other than Defender) applications? What third-party firewall (if applicable)?
A (another) Norton or McAfee application has already been installed on the computer (for example, a free trial version which is preinstalled when you bought it)?
Open Internet Explorer on this page & run the difficulty: http://support.microsoft.com/kb/980966 what do you get?
~ Robear Dyer (PA Bear) ~ MS MVP (that is to say, mail, security, Windows & Update Services) since 2002 ~ WARNING: MS MVPs represent or work for Microsoft
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