Cannot update CC - bar moves to 100% then does not restart and update is not complete

When I first open CC, I get this - already looking for a little buggy. I hit 'install now '...

Screen Shot 2016-09-24 at 3.26.34 PM.png

The progress bar makes 100% then all the window disappears and the icon is no longer in my toolbar at the top of the finder. However, the CC icon IS always in the dock at the bottom... but (unfortunately) when I double-click on it, I get this:

Screen Shot 2016-09-24 at 3.23.19 PM.png

I tried to uninstall CC with the uninstaller app, but I get this:

Screen Shot 2016-09-24 at 3.46.55 PM.png

Help!

On a MacBook Pro, El Capitan 10.11.6 running.

Thank you!

I saw just a question I had in June of this year - it was EXACTLY the same. I went through all the recommended steps and eventually had to contact support and after a remote session of 30 minutes, the problem has been resolved. Frustrating that I am going through it again three months later.

Tags: Adobe

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