Canon MG7720 wireless works only with OS 10.11.6

Computer's new iMac, end of 2015 running OS X 10.11.6 and it will not recognize a Canon Pixma MG7720 printer.

I set up the printer using the wireless network, as a result of software and instructions of Canon. I see the MG7720 IP and MAC addresses on the local network table DHCP client. Corresponding to the MG7720 local network settings IP addresses and MAC of the router; no problem with communication between MG7720 printer and router LAN; they talk to each other.

The iMac doesn't recognize any printer. I add manually the printer via the IP address and the iMac recognizes it is there until the final stage, then he says that he cannot find a printer even if it allows me to add to the end of the process.

I am looking for and do resets, pings, trash can and records software, reinstall the software, used a usb cable installation to see if once he sees the printer, it will keep it (according to Apple and Canon helps troubleshooting), that for two days between jobs. Yes it will print the MG7720 via a usb cable, but I need wireless. The MG7720 is Air compatible printing.

I have searched here and tried what others recommended, but the iMac will not recognize the printer. Your help will be greatly appreciated.

In the Safari menu bar, please select

▹ Safari preferences... ▹ Advanced

and check the box marked

Include the Hello in the bookmarks menu

If it is not already done. Then select

▹ Hello ▹ printer name bookmarks

A web page served by the printer should open. T it?

Tags: Mac OS & System Software

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