Canon MP Navigator stopped working with scanner. Worked under Vista, not Win 7.

Scanner Canon Lide 200 worked very well under Vista 64.  I've updated on Win 7 64 and the software interface has stopped working - "MP Navigator EX has stopped working".  That's a BEX error module fault MSONSEXT. DLL_unloaded.  I uninstalled, downloaded the newest and reinstalled, same problem.  Canon had me create a new profile, the program works in this profile.  Canon has written it's rights or licensing of the OS.

The scanner works with other software.  MP Navigator is a resident program for making copies or copy and email, etc..

Here are the details of the windows error

Problem event name: BEX
Application name: mpnex20.exe
Application version: 2.0.3.0
Application timestamp: 488d25b8
Fault Module name: MSONSEXT. DLL_unloaded
Fault Module Version: 0.0.0.0
Timestamp of Module error: 43306199
Exception offset: 49143a3b
Exception code: c0000005
Exception data: 00000008
OS version: 6.1.7600.2.0.0.768.3
Locale ID: 1033
Additional information 1: 0f31
More information 2: 0f3137665bbf0bb676c8a16f3fa76e52
Additional information 3: fff8
Additional information 4: fff84cbc2f915b8472e90c61e476efef

I had the same problem with Win 7 64. I talked to Support Canon technique and after an hour in which we tested several things, I was told the problem was with Windows and I need to contact Microsoft. I tried to create a new profile that has fixed the problem for about a week, then he came back again! The question may be associated with Windows Update, but I'm not sure. On this last go I created a new profile and then copied to the folders and files from the corrupted profile one at a time to see when the problem would be to start over. After carefully copy of files, save, test Mp Navigator, and if necessary to restore the last good configuration I discovered that the following file was the cause of the problem:

C:\Users\\App Data\Roaming\Microsoft\Windows\Network Shortcuts\My Web Sites on MSN

Note: This file was not present in my new profile. In addition, the icon has the shortcut on that marker, but explore announces that it is a folder. There is no file extension.

I then copied ALL the other bad profile data to the new and MP Navigator still worked! I then deleted the file in question from the wrong profile and MP Navigator started working there too!

I then reconfigured all my software and IE etc for the first time by looking at the network shortcuts folder. The file in question has not yet reappeared. I made a shortcut to this place, I can keep an eye on it to see when it appears again.

I hope someone at CANON or Microsoft will fix this issue of profile "corrupt."

Sincerely,

David Witteried

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