Cap broken on Satellite Z30-B-100 keyboard key

I just bought a laptop Satellite Z30-B-100 by a reseller in my country (Italy) line, it is only after a few hours use the keyboard is out of order (the i key), one of the four metal hook that bind the key to the Board of Directors is broken.

I can guarantee activate collect and return, the dealer didn't answare at my request, the Toshiba help various numbers 1.27 / minute and after wating for more then 5 minutes thay (7!) close call, ther is not online or e-mail support. What I have to do to get applied my warranty?

I am very disappointed.

Thanks to who can help me
Belvisi

I have the same problem... You have your fixed keyboard? SRY for digging this post...

Tags: Toshiba

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