Captivate 7 Mac cannot import doc for legends

On my new install on MAC OS X 10.8.5, try to export captions fails with the following error:

Legends export failed.  Check follows them and try again

-Ensure to what Microsoft Word is installed

-On Mac 10.7 or later version, with Microsoft Word 2011, ensure that Microsoft Word and then export it again

-If you had exported the legend previously, check if the Microsoft Word document is open.  Close the document and try again

This seems to be the easiest way to get some legends in the project, (curiously using MS Word).

Word is installed and opened.  Still no love of Captivate.

Any advice would be nice.

-AB

A little time taken to fix it-however, after a few kind and diagnosis with Anurag at Adobe, we have identified this as a permissions problem.  I suspect it has something to do with my Mac with many versions of Adobe account and/or accumulated MS Word.

Solution:

  1. Uninstall 7 Captivate and MS Word MAC 2011 (v.14.3.8)
  2. Download and run the cs5 Cleaner utility:

http://helpx.adobe.com/Creative-Suite/KB/ cs5 cleaner tool installation - problems.html

3. login using the root Administrator (maybe no matter what admin) and re - install both applications

4. first of all open MS Word and Captivate, and rerun the export.

Tags: Adobe Captivate

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