Captivate 7 stuck loading after installing Microsoft Office 2013
Before the problem started, I initially had Adobe Captivate 5 (No 7) and worked fine until I installed Microsoft Office 2013. As I tried to start Captivate 5, it gets stuck on the loading page, the Welcome screen never appears. After I checked this blog on the forum, which is to blame 3rd party fonts that can cause this problem to occur, I have never installed the fonts part 3rd - I knew not if Office 2013 come with additional fonts that are not compatible with Captivate 5. So, I removed 5 Captivate and installed version Captivate 7 track (32-bit) thinking that Captivate 7 will agree with all of the additional fonts provided with Microsoft Office 2013. Still having the same issue - cannot get the homescreen - stuck on the loading screen. Regardless, if I try to start the software or attempt to open an existing Captivate file by double clicking.
According to another blog on the forum, I also tried delete/rename the folder located in C:\Users\MYUSERID\AppData\Local\Adobe Captivate, but that did not help either. Now, I completely removed Captivate® 5, record of the directly, as I have installed 7 Captivate - still stuck with the same problem.
I am running Window 7 Professional (32 bit), have the latest version of Java SE 7 update 25 updated AIR downloaded and of course each time removed any software, I restart the computer to update the registration keys before installing a newer version of a software.
Help and advice will be greatly appreciated! Thank you very much!
Kind regards
Hello!
Please try the following steps
1. copy and paste all of the c: Windows fonts / Fonts to another folder on the desktop
2. try to remove as much as possible c: Windows fonts / Fonts (system fonts will not be deleted).
3. then try to launch Captivate 7, if it starts successfully while there could be a police related issue again.
4. close the Captivate 7 and then try to stick a lot of fonts from the folder on the desktop back to the c: Windows / Fonts and there still check if Captivate works very well.
Thank you
Parth
Tags: Adobe Captivate
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