Captivate 8 suddenly stopped loading

So, I had been using captivate for a few weeks, then took a break for about 2 weeks.  I came back to find that Captivate now does not load, NEVER.  I'm on a PC running windows 7, with Captivate 8 (64-bit) and Adobe CC.  The start of the intro screen (green with extrudes it squares) appears and says "Loading"... "but he's going to stay there indefinitely.

When I check the Task Manager to see if it is frozen, it does not appear in the list of applications.  Under process it shows AdobeCaptivate.exe using 08 CPU and 258 728 K of memory, with AdobeCaptivateWS.exe * 32 if you use 00 4 204 K of memory and CPU.

We tried to remove preferences, uninstall reinstall (several times) and can never get the software to load.  It is the only software Act up, and nothing physically happened to PC Tower, so we are at a loss.

Someone out there has suggestions on how to get this working again, or has faced similar problems?

Thank you

Rob

Hello

You can try to take backup of the fonts installed on your computer by copying all the fonts and save to your desktop in a folder.

Once you take the backup, then try to remove the fonts that you can from its original location in the C drive and restart 8 Captivate and see if that makes a difference.

Kind regards

Ajit

Tags: Adobe Captivate

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