capture images

My system is not allowing me to capture images.  It usually indicates that the device is in offline mode.  Sometimes it will show and let me put in images, although this is very irratic.  I've never been able to be able to control the device through the creation, or any other program.  However, my computer does not read the read-out unit.  I'm trying to use my XL2 via firewire to bring in the images.  What I am doing wrong?

Adobe forums: Can't capture in Win7

Tags: Premiere

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