Catalyst CS5 installation upgrade problem

I bought the CS5 Master Collection upgrade because I wanted to get the full Version of CS5 Flash Catalyst. I already had the beta version of Flash Catalyst on my computer. Before installing the CS5 upgrade, I dumped my beta version of Flash Catalyst in the Recycle Bin and emptied the Recycle Bin.

When the choice of products to install with the installation of CS5, I not give me the option to install Flash Catalyst CS5 (there is a red x next to this option and it said "a preliminary version of the product is already installed") even if a search for remnants of the previous BETA version cannot be found.

I stopped and restarted the computer. and I spoke with technical advisers Adobe in India (or anywhere) for an hour... This situation wasn't in their reference to which they referred to repeatedly without success, so I was told that I have to send by e-mail Adobe from the internet.

Talk to someone across the world is bad enough, but when the people of the India or Bora Bora, or elsewhere, to put you on hold while they refer to their references for an hour then can not help you and you say should send an email to a more competent to support level, it's even more frustrating. In addition, duty e-mail to a more appropriate level of technical support, even if I had just spent more than $1,000 on an UPGRADE, is more outrageous.

I hope that Adobe will my installation of Adobe Flash Catalyst CS5 soon. But in the meantime, If anyone has had this problem?

I am:

Elizabeth Wallace

716-572-3981.

[email protected]

This issue is addressed in the FAQ to this post. See if it works for you. You'll want to remove all previous Flash catalyst installations.

All Adobe products have their own uninstall script, so you will want to run that, instead of simply drag the program folder to the trash.

-Bear

Tags: Flash Catalyst

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