CC Adobe problems - account problem

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• I have an Adobe Creative account and my payments come out every month; However, I am unable to connect with my new account or access programs I have installed; It only let's login me under my old account. Can someone help me solve this problem?

  I have an Adobe Creative account and my payments come out every month; However, I am unable to connect with my new account or access programs I have installed; It only let's login me under my old account. Can someone help me solve this problem?

  Hello

  I see that you have an adobe account with the same email with forums, however, I don't see no subscription under this account.

  If you can't change the email during indexing, see the steps below:

  The OOBE and rename it OOBE.old and then try to connect with the correct ID:

  Location: -.

  Windows C: \ directory users\ user account-App data-local-adobe \oobe

  MAC: Go / go to the folder / Application support / Adobe / oobe

  If nothing helps, please contact adobe support:

  Contact the customer service

• Adobe problem

  Hello, I made a purchase Adobe package renewal 08/05/16 only to my surprise the program was not enabled can expect today 06/08/16 and how she needed to use the program made another purchase of the package only to I surprised doesn't work the same way and came to load that my credit application card a resolution of the case because I need the back payments for the two payments have been deducted, it happened just after that I paid and had to update photoshop and Illustrator thank await the return.

  Your subscription to cloud shows correctly on your account page?

  https://www.adobe.com/account.html for subscriptions on your page from Adobe

  If you have more than one email, you will be sure that you use the right Adobe ID?

  .

  If Yes

  Sign out of your account of cloud... Restart your computer... Connect to your paid account of cloud

  -Connect using http://helpx.adobe.com/x-productkb/policy-pricing/account-password-sign-faq.html

  -http://helpx.adobe.com/creative-cloud/kb/sign-in-out-creative-cloud-desktop-app.html

  -http://helpx.adobe.com/x-productkb/policy-pricing/activation-network-issues.html

  -http://helpx.adobe.com/creative-suite/kb/trial--1-launch.html

  -ID help https://helpx.adobe.com/contact.html?step=ZNA_id-signing_stillNeedHelp

  -http://helpx.adobe.com/creative-cloud/kb/license-this-software.html

  .

  If no

  This is an open forum, Adobe support... you need Adobe personnel to help

  Adobe contact information - http://helpx.adobe.com/contact.html

  Chat/phone: Mon - Fri 05:00-19:00 (US Pacific Time)<=== note="" days="" and="">

  -Select your product and what you need help with

  -Click on the blue box "still need help? Contact us. "

• The evolution of Adobe Capture Email CC Adobe Id account Email ID?

  Hi, all the newbie here. I have Adobe Capture App on my phone and a number of works in my libraries on this phone. The email associated with the account of Capture is an old email provided by a service provider, I moved away from (so has a limited lifespan).

  I recently signed up for Adobe CC account but another, (not provider specific) email so I actually have two Adobe ID is. I want to be able to synchronize my Capture work on my CC account. I chatted with the help of Adobe, they say, there is no support for the Capture and post the question here.

  Should I delete the app off my phone and start again using the same e-mail/Adobe ID I have for my CC account or is there a way to change/email details in Capture account? I tried and that you do not see a way to do it. There is a very obvious answer? Thanks in advance.

  I finally updated my old Mac to the new operating system, got CC membership and now want to learn Photoshop and Illustrator and use Capture items too, but I'm stuck! I was hoping that I would not lose the models that I created in the Capture. Adobe Capture !

  Hi Loraine,

  Not a problem. You can simply connect from the Adobe Capture application on your device and make sure that you connect with the Adobe ID with which you wish to work on the CC library synchronization.

  To Logout: launch the application > setting Options > click on your account name or your Adobe ID > disconnect.

  Let me know if you use any other device.

  Kind regards

  Sheena

• I have an Adobe cc account but...

  I have an Adobe cc account but when authorized to use the site in Saudi Arabia?

  Hi Mohammedb72190072,

  I see that you have a subscription active creative cloud under the same email as with forums ID.

  You will be able to use the creative cloud in Saudi Arabia.

  Please let us know if you are facing problems.

  You can also get in contact with Adobe support:

  Contact the customer service

  * Be sure to stay connected with your Adobe ID before accessing the link above *.

• Adobe ID account deletion

  How can I remove adobe ID account

  Cancel see answer #1 in https://forums.adobe.com/thread/2023066 - includes a link to Chat from Monday to Friday

• Is there a way to sync files between 2 different Adobe ID accounts?

  I have an Adobe ID account at work and another at home. Is it possible to sync fonts, files, libraries, etc., between the 2?

  Hello

  See How to synchronize files from two different subscriptions in two different Office CC files

  It could be useful!

  Kind regards

  Shelly

• I am retiring this year and want to know how close my Adobe company account permanently as it will be attached to a non-existent address

  I am retiring this year and want to know how close my Adobe company account permanently as it will be attached to a non-existent address

  Hello

  IF you have an individual subscription creative cloud you can refer simply to manage your Adobe Creative Cloud membership

  In case you have a subscription to the team and you wish to cancel, you must contact Adobe customer for cancellation. Also if you want to discount the team membership to someone else that can be done as well.

  Team cloud Creative Live subscription, you can refer to manage your creative cloud Adobe for the membership of the teams. for the change of the admin

  If you bought through Adobe re seller then you need contact customer contact customer service Adobe to change to admin

• Can I manage more than one license of creative cloud on the same adobe ID account or better create many ID adobe for my employees? Thanks for your response

  Can I manage more than one license of creative cloud on the same adobe ID account or better create many ID adobe for my employees?

  Thanks for your response

  In addition:

  Adobe uses based on the identity of license with a technology that will not support multiple licenses of the same type on an AdobeiD.  You can buy only one membership per Adobe ID. If you need two memberships creative cloud, you can buy each with a unique Adobe ID. You can also buy a creative cloud for membership of the teams, which allows you to buy and manage several places under an own account.

  Creative cloud for teams is for small and medium size organizations and is available as full a membership. Cloud creative teams is available on Adobe.com and through a global network of resellers. Learn more about Creative Cloud to teams.

  http://www.Adobe.com/creativecloud/business/teams.html

  FAQ: Where can I get information on creative cloud for the enterprise, education, Government and teams?

  I hope this helps.

• I have an Adobe Photoshop account. I don't want Photoshop and want to replace it with Fireworks. How can I do this? Can I have to cancel my subscription?

  I have an Adobe Photoshop account. I don't want Photoshop and want to replace it with Fireworks. How can I do this? Can I have to cancel my subscription?

  Fireworks has been interrupted and will not see any additional updates.

  If you are a member CC all the App, you can download and install Fireworks CS6.

  You can check these links to see what titles are available and what is included in each subscription.

  FAQ: What plans are available for creative cloud?

  FAQ: How can I find what is included in each Plan creative cloud?

  You can also visit the sites:

  FAQ: How can I change to a different plan of the creative cloud?

  FAQ: How to contact Adobe for support?

• I need a replacement CS6 Design and Web-DVD Premium. I have a new computer and no longer have the DVD. My serial number is saved in my Adobe member account.

  I need a replacement CS6 Design and Web-DVD Premium. I have a new PC and no longer have the installation DVD. My serial number is saved in my Adobe member account.

  Download the files you need to download Creative Suite 6 applications

  Install and enter your serial number.

• Can someone explain how to order a change of platform, elements PS Windows to Mac? I can't find an option for this in my Adobe ID account

  Can someone explain how to order a change of platform, PS elements of Windows to Mac OS? I can't find an option for this in my Adobe ID account.

  Sorry to hear that.

  Try once link below and check:

  Contact the customer service

• I would like that the cancellation of the adobe ID account

  I would like that the cancellation of the adobe ID account: [email protected]

  Hello

  Please contact support by calling/chat for cancellation requests and billing queries:

  Contact the customer service

  * Be sure to stay connected with your Adobe ID before accessing the link above *.

  You can also check the help below document:

  https://helpx.Adobe.com/x-productkb/policy-pricing/cancel-membership-subscription.html

  Please go through the Adobe - General conditions of subscription as well.

• My Adobe CC account does not work!

  Hi guys

  I ve just bought a subscription to Professor Adobe CC. I have made the payment. Everything is OK.

  So now, I connect my creative cloud application and updated all the software. But when I try to license any software, it says "No subscription found"

  Anyone have an idea?

  Your subscription to cloud shows correctly on your account page?

  If you have more than one email, you will be sure that you use the right Adobe ID?

  https://www.adobe.com/account.html for subscriptions on your page from Adobe

  If Yes

  Some general information for a subscription of cloud

  Cloud programs don't use serial... numbers you, connect you to your cloud account paying to download & install & activate... you may need to sign out of the cloud and restart your computer and log into the cloud for things to work

  Sign out of your account of cloud... Restart your computer... Connect to your paid account of cloud

  -Connect using http://helpx.adobe.com/x-productkb/policy-pricing/account-password-sign-faq.html

  -http://helpx.adobe.com/creative-cloud/kb/sign-in-out-creative-cloud-desktop-app.html

  -http://helpx.adobe.com/x-productkb/policy-pricing/activation-network-issues.html

  -http://helpx.adobe.com/creative-suite/kb/trial--1-launch.html

  -ID help https://helpx.adobe.com/contact.html?step=ZNA_id-signing_stillNeedHelp

  -http://helpx.adobe.com/creative-cloud/kb/license-this-software.html

  If no

  This is an open forum, Adobe support... you need Adobe personnel to help

  Adobe contact information - http://helpx.adobe.com/contact.html

  -Select your product and what you need help with

  -Click on the blue box "still need help? Contact us. "

• How to disable a computer adobe my account

  How to disable a computer adobe my account

  Hello

  To disable the cloud creative adobe on your machine.

  Reference:-Learn how to enable or disable Adobe apps.

  Cancellation of the cloud creative adobe,.

  Reference:--

  In order to cancel the order, please contact customer service

  You can check: http://helpx.adobe.com/x-productkb/global/phone-support-orders.html

  For more information on cancellation: cancel your creative cloud membership

  Hope this helps!

  If this isn't what you're looking for, please help us more to understand your question.

• I received the following email:-Dear Ian Mackenzie, it is a reminder that your Adobe ExportPDF account will automatically be renewed within 30 days and your credit card will be charged.  If you do not want your subscription to be renewed automatically, yo

  I received the email.

  "

  Mr. Ian Mackenzie,

  It is a reminder that your Adobe ExportPDF account will automatically be renewed within 30 days and your credit card will be charged.

  "If you don't want to automatically renew your subscription, you can change your account settings by visiting: http://www.adobe.com/go/acom_my_subscriptions_en "

  As I is no longer necessary thiks installation can I ask you to cancel my subscription with immediate effect.

  Thank you

  concerning

  Ian Mackenzie.

  Hello

  I order the devil automatic renewal please see this KB doc. turn off automatic subscription renewal.

  Kind regards
  Nicos