CC of Photoshop closes on startup
Hello.
Today I installed Photoshop CC, but it just closes after the splash screen, I can see Photoshop in 2-3 seconds before everything closes.
I tried to restore the fonts and other in now shift when starting, I also tried put it back to zero the settings now shift, alt + ctrl, but nothing helped.
I also tried logging and with creative cloud with and without rebooting.
I've also updated my drivers from nVidia Gforce GTX 660 Ti.
Right now I'm trying to remove and reinstall Photoshop CC, although I can't imagine that would help!
Some good advice there?
Protected by a kind of diary of fault I can find and post here?
Hello
I had the same problem and I found a solution, it seems that the problem of my profile CC instead of Photoshop itself. I hope it will work for you.
-Close your applications and delete these files: SLcache (C:\Program Files (x 86) \Common Files\Adobe)
SLStore (C:\ProgramData\Adobe)
-Update your profile: https://creative.adobe.com/account/profile
(change or add something, i.e. I added a phone number and save changes)
That's all!
Tags: Photoshop
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Signature of the problem:
Problem event name: APPCRASH
Application name: Photoshop.exe
Application version: 16.0.0.88
Application timestamp: 55681d 39
Fault Module name: Photoshop.exe
Fault Module Version: 16.0.0.88
Fault Module Timestamp: 55681d 39
Exception code: c0000005
Exception offset: 0000000003855151
OS version: 6.1.7601.2.1.0.768.3
Locale ID: 1033
Additional information 1: 6e60
More information 2: 6e606d6fba6840a74272d048fe90ef58
Additional information 3: d391
Additional information 4: d39199210f83e5f8c9eee29c1aa51714
___________________________________________________________
Event Viewer gives me these
___________________________________________________________
The failing application name: Photoshop.exe, version: 16.0.0.88, time stamp: 0x55681d39
The failed module name: Photoshop.exe, version: 16.0.0.88, time stamp: 0x55681d39
Exception code: 0xc0000005
Offset: 0x000000000385514d
ID of the process failed: 0x1a30
Start time of application vulnerabilities: 0x01d0ad558cab41c1
The failing application path: C:\Program Files\Adobe\Adobe Photoshop CC 2015\Photoshop.exe
Path of the failing module: C:\Program Files\Adobe\Adobe Photoshop CC 2015\Photoshop.exe
Impossible to update Photoshop error 49
_______________________________________________________________
The failing application name: Photoshop.exe, version: 16.0.0.88, time stamp: 0x55681d39
The failed module name: Photoshop.exe, version: 16.0.0.88, time stamp: 0x55681d39
Exception code: 0xc0000005
Offset: 0 x 0000000003855151
ID of the process failed: 0 x 2678
Start time of application vulnerabilities: 0x01d0ad551a168641
The failing application path: C:\Program Files\Adobe\Adobe Photoshop CC 2015\Photoshop.exe
Path of the failing module: C:\Program Files\Adobe\Adobe Photoshop CC 2015\Photoshop.exe
Report ID: 595a1a70-1948-11e5-8104-10bf4879a188
________________________________________________________________
The failing application name: Photoshop.exe, version: 16.0.0.88, time stamp: 0x55681d39
The failed module name: Photoshop.exe, version: 16.0.0.88, time stamp: 0x55681d39
Exception code: 0xc0000005
Offset: 0x000000000385514d
ID of the process failed: 0x5f0
Start time of application vulnerabilities: 0x01d0ad544e39ded7
The failing application path: C:\Program Files\Adobe\Adobe Photoshop CC 2015\Photoshop.exe
Path of the failing module: C:\Program Files\Adobe\Adobe Photoshop CC 2015\Photoshop.exe
________________________________________________________________
The failing application name: Photoshop.exe, version: 16.0.0.88, time stamp: 0x55681d39
The failed module name: Photoshop.exe, version: 16.0.0.88, time stamp: 0x55681d39
Exception code: 0xc0000005
Offset: 0x000000000385514d
ID of the process failed: 0x2aac
Start time of application vulnerabilities: 0x01d0ad543d055259
The failing application path: C:\Program Files\Adobe\Adobe Photoshop CC 2015\Photoshop.exe
Path of the failing module: C:\Program Files\Adobe\Adobe Photoshop CC 2015\Photoshop.exe
Report ID: 7c23358a-1947-11e5-8104-10bf4879a188
_________________________________________________________________
The failing application name: Photoshop.exe, version: 16.0.0.88, time stamp: 0x55681d39
The failed module name: Photoshop.exe, version: 16.0.0.88, time stamp: 0x55681d39
Exception code: 0xc0000005
Offset: 0x000000000385514d
ID of the process failed: 0x5f8
Start time of application vulnerabilities: 0x01d0ad5410ebc41a
The failing application path: C:\Program Files\Adobe\Adobe Photoshop CC 2015\Photoshop.exe
Path of the failing module: C:\Program Files\Adobe\Adobe Photoshop CC 2015\Photoshop.exe
Report ID: 51f52ace-1947-11e5-8104-10bf4879a188
__________________________________________________________________
Information System
__________________________________________________________________
OS name Microsoft Windows 7 Home Premium Version 6.1.7601 SP1 Build 7601 Other OS Description Not available Manufacturer of operating system Microsoft Corporation Name of the system ARES - PC System manufacturer System manufacturer System model System product name Type of system PC x 64 Processor Intel Core i7 - 3770 K CPU @ 3.50 GHz, 3501 Mhz, 4 Lossnay 8 logical processors Version of the BIOS/Date American Megatrends Inc., 2104, 08/13/2013 SMBIOS version 2.7 Windows directory C:\Windows System directory C:\Windows\System32 Boot device \Device\HarddiskVolume2 Regional settings United States Layer of HAL Version = "6.1.7601.17514". Username Ares-PC\Ares Time zone Eastern daylight time Physical memory (RAM) installed 8.00 GB Total physical memory 7.88 GB Available physical memory 3.24 GB Total virtual memory 15.8 GB Available virtual memory 10.3 GB Page file space 7.88 GB Swap file C:\pagefile.sys __________________________________________________________________________________________ ___________________
Cool Windows 7 64 bit, all the updates that are prepared prior to the Installation of Adobe, no. Fonts, creative cloud and privileges Admin Photoshop gave, signed by adobe, reinstalled photoshop. NVIDIA updated to the latest version of the driver, reinstall photoshop attempt.
What other information should be provided?
I have photoshop classes I have to take a week. I can't have the problems.
Ok. Since you are a new customer, it is better to have the support of Adobe watch this. They have the tools to look at your Setup program and to provide files that will fix it.
We are at the level of the user-volunteer. Start here and use the Chat to talk to a technician: https://helpx.adobe.com/contact.html?step=PHSP-PHXS_how-tos-troubleshooting_troubleshoot
Let me know how it went.
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