Photoshop crashes at startup
Just got a new MacBook Air. CS6 transferred during my iMac. Have all my serial numbers. Everything worked fine yesterday. Today, Photoshop starts to launch locks and back up. InDesign works very well. Help please. Thank you.
Thanks for the update.
Press ESC to ignore this and check if that helps.
Tags: Photoshop
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Photoshop, crash at startup
I just installed all updates for Creative cloud on my Macbook Pro and now Photoshop crashes either immediately after the start-up, or after restarting my computer, I now have a rotation beach ball and can get no further. I tried to log in as a guest and he also got the ball turn and that's all. I can't say the version number as splash screen goes by too fast. Running OSX 10.9.5
Have you tried the command + Option + shift reset at the start of Photoshop?
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Updated Windows 10, Photoshop crashes at startup
Yesterday, 09 26, 2016, I had to update Windows 10. After updating Photoshop CC 2015.5 will not launch and Illustrator is buggy. I can't open the menus file, I see a constant black cursor blinking hourglass, among other issues. Anyone know what I need to do? I need these programs to work.
Here's my crash report:
The failing application name: Photoshop.exe, version: 17.0.1.156, time stamp: 0x5792635d
The failed module name: LavasoftTcpService64.dll, version: 2.3.4.7, time stamp: 0x555dc671
Exception code: 0xc0000095
Offset: 0 x 0000000000008902
ID of the process failed: 0 x 3388
Start time of application vulnerabilities: 0x01d218e13cc49ba4
The failing application path: C:\Program Files\Adobe\Adobe Photoshop CC 2015.5\Photoshop.exe
Path of the failing module: C:\WINDOWS\system32\LavasoftTcpService64.dll
Report ID: d7e23bbd-03a4-4db4-8462-82155201303b
Faulting full name of the package:
ID of the failed package-parent application:
Any help would be greatly appreciated!
Thank you
KHARA
At some point, you were using a Lavasoft product.
This line C:\WINDOWS\system32\LavasoftTcpService64.dll shows he has a conflict with your Adobe product.
Suggest run you a registry cleaner or remove or rename that file to something else.
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Adobe Photoshop crashes at startup upward.
Signature of the problem:
Problem event name: APPCRASH
Application name: Photoshop.exe
Application version: 16.0.0.88
Application timestamp: 55681d 39
Fault Module name: Photoshop.exe
Fault Module Version: 16.0.0.88
Fault Module Timestamp: 55681d 39
Exception code: c0000005
Exception offset: 0000000003855151
OS version: 6.1.7601.2.1.0.768.3
Locale ID: 1033
Additional information 1: 6e60
More information 2: 6e606d6fba6840a74272d048fe90ef58
Additional information 3: d391
Additional information 4: d39199210f83e5f8c9eee29c1aa51714
___________________________________________________________
Event Viewer gives me these
___________________________________________________________
The failing application name: Photoshop.exe, version: 16.0.0.88, time stamp: 0x55681d39
The failed module name: Photoshop.exe, version: 16.0.0.88, time stamp: 0x55681d39
Exception code: 0xc0000005
Offset: 0x000000000385514d
ID of the process failed: 0x1a30
Start time of application vulnerabilities: 0x01d0ad558cab41c1
The failing application path: C:\Program Files\Adobe\Adobe Photoshop CC 2015\Photoshop.exe
Path of the failing module: C:\Program Files\Adobe\Adobe Photoshop CC 2015\Photoshop.exe
Impossible to update Photoshop error 49
_______________________________________________________________
The failing application name: Photoshop.exe, version: 16.0.0.88, time stamp: 0x55681d39
The failed module name: Photoshop.exe, version: 16.0.0.88, time stamp: 0x55681d39
Exception code: 0xc0000005
Offset: 0 x 0000000003855151
ID of the process failed: 0 x 2678
Start time of application vulnerabilities: 0x01d0ad551a168641
The failing application path: C:\Program Files\Adobe\Adobe Photoshop CC 2015\Photoshop.exe
Path of the failing module: C:\Program Files\Adobe\Adobe Photoshop CC 2015\Photoshop.exe
Report ID: 595a1a70-1948-11e5-8104-10bf4879a188
________________________________________________________________
The failing application name: Photoshop.exe, version: 16.0.0.88, time stamp: 0x55681d39
The failed module name: Photoshop.exe, version: 16.0.0.88, time stamp: 0x55681d39
Exception code: 0xc0000005
Offset: 0x000000000385514d
ID of the process failed: 0x5f0
Start time of application vulnerabilities: 0x01d0ad544e39ded7
The failing application path: C:\Program Files\Adobe\Adobe Photoshop CC 2015\Photoshop.exe
Path of the failing module: C:\Program Files\Adobe\Adobe Photoshop CC 2015\Photoshop.exe
________________________________________________________________
The failing application name: Photoshop.exe, version: 16.0.0.88, time stamp: 0x55681d39
The failed module name: Photoshop.exe, version: 16.0.0.88, time stamp: 0x55681d39
Exception code: 0xc0000005
Offset: 0x000000000385514d
ID of the process failed: 0x2aac
Start time of application vulnerabilities: 0x01d0ad543d055259
The failing application path: C:\Program Files\Adobe\Adobe Photoshop CC 2015\Photoshop.exe
Path of the failing module: C:\Program Files\Adobe\Adobe Photoshop CC 2015\Photoshop.exe
Report ID: 7c23358a-1947-11e5-8104-10bf4879a188
_________________________________________________________________
The failing application name: Photoshop.exe, version: 16.0.0.88, time stamp: 0x55681d39
The failed module name: Photoshop.exe, version: 16.0.0.88, time stamp: 0x55681d39
Exception code: 0xc0000005
Offset: 0x000000000385514d
ID of the process failed: 0x5f8
Start time of application vulnerabilities: 0x01d0ad5410ebc41a
The failing application path: C:\Program Files\Adobe\Adobe Photoshop CC 2015\Photoshop.exe
Path of the failing module: C:\Program Files\Adobe\Adobe Photoshop CC 2015\Photoshop.exe
Report ID: 51f52ace-1947-11e5-8104-10bf4879a188
__________________________________________________________________
Information System
__________________________________________________________________
OS name Microsoft Windows 7 Home Premium Version 6.1.7601 SP1 Build 7601 Other OS Description Not available Manufacturer of operating system Microsoft Corporation Name of the system ARES - PC System manufacturer System manufacturer System model System product name Type of system PC x 64 Processor Intel Core i7 - 3770 K CPU @ 3.50 GHz, 3501 Mhz, 4 Lossnay 8 logical processors Version of the BIOS/Date American Megatrends Inc., 2104, 08/13/2013 SMBIOS version 2.7 Windows directory C:\Windows System directory C:\Windows\System32 Boot device \Device\HarddiskVolume2 Regional settings United States Layer of HAL Version = "6.1.7601.17514". Username Ares-PC\Ares Time zone Eastern daylight time Physical memory (RAM) installed 8.00 GB Total physical memory 7.88 GB Available physical memory 3.24 GB Total virtual memory 15.8 GB Available virtual memory 10.3 GB Page file space 7.88 GB Swap file C:\pagefile.sys __________________________________________________________________________________________ ___________________
Cool Windows 7 64 bit, all the updates that are prepared prior to the Installation of Adobe, no. Fonts, creative cloud and privileges Admin Photoshop gave, signed by adobe, reinstalled photoshop. NVIDIA updated to the latest version of the driver, reinstall photoshop attempt.
What other information should be provided?
I have photoshop classes I have to take a week. I can't have the problems.
Ok. Since you are a new customer, it is better to have the support of Adobe watch this. They have the tools to look at your Setup program and to provide files that will fix it.
We are at the level of the user-volunteer. Start here and use the Chat to talk to a technician: https://helpx.adobe.com/contact.html?step=PHSP-PHXS_how-tos-troubleshooting_troubleshoot
Let me know how it went.
Gene
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2014 CC Photoshop crashes at startup
Mac OS 10.9.3
ATI Radeon HD 5770 1024 MB
Workspace and tools are visible, but everything is frozen
The problem has been resolved by Jeremy on cat from Adobe support.
The problem has been resolved by deleting the content of HD/Library/Application Support/Adobe/SLStore
I then opened Photoshop that came as a trial and I signed everything simply and it worked! I did the same thing with Lightroom that also did not work properly.
It was just the authorization file which was defective, but this process it is resolved.
WIlson
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Adobe Photoshop CC 2015 crashes at startup (Photoshop.exe)
After update today with CC 2015, I get the above message whenever I try to launch Photoshop. I tried a number of suggestions, but nothing seems to work. I also called support and they told me they would call me back within 30 minutes. That's more than an hour there. I just tried to call back, and no one answered. The website says they are open until 19: 00 PST, which is still an hour away. Support sorry and an unresolved issue. It seems that Adobe is looking for ways to make their customers to leave.
Anyway, does anyone have a solution to this problem of Photoshop?
HI Sophie1alex,
We have a documented article for "Photoshop crashing at startup. Thank you all for your contributions and suggestions.
https://helpx.Adobe.com/Photoshop/KB/Photoshop-crash-with-faulty-module-Photoshop-exe.html
Kind regards
Gerard
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CC of Photoshop (2014) crash at startup
2014 Photoshop crashes on startup after installed the first time.
"Adobe Photoshop CC 2014 has stopped working" dialog
It seems to happen within seconds after start up about 80% of the time. Other times it will not crash for minutes.
Anyone has any ideas. Any help is appreciated.
Thank you
Details
OS = Windows 7
64 bit
Event log
The failing application name: Photoshop.exe, version: 15.0.0.58, time stamp: 0x536b438e
The failed module name: aticaldd64.dll, version: 6.14.10.1607, time stamp: 0x4ea7647e
Exception code: 0xc0000005
Offset: 0 x 0000000000441382
ID of the process failed: 0xe80
Start time of application vulnerabilities: 0x01cf8bc9fd247791
The failing application path: C:\Program Files\Adobe\Adobe Photoshop CC 2014\Photoshop.exe
Path of the failing module: C:\Windows\system32\aticaldd64.dll
Report ID: 44d6d48c-f7bd-11e3-892c-8c89a558c97b
Clear as Crystal: it hangs in your graphics driver. Update.
Mylenium
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Photoshop CS3 crashes at startup when it comes to the 'TWAIN menu construction' article
My copy of Photoshop CS3 crashes at startup when it gets to the "construction of the TWAIN menu items' section. What can I do to fix this?
Hello
Please visit this thread to duplicate Photoshop CS3 Extended Crash at startup.
Let us know if this helps
~ Assani
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Photoshop cc 2015 crashes at startup
I've updated my Photoshop and LR this morning, LR is fine but PS crashes at startup, saying: "the last time that you opened Photoshop CC, he unexpectedly while the reopening of windows." You want to try to reopen his windows again? "I already searched the forums and tried a few suggestions (deleting the file temp in the AutoRecover file, signature of cloud creative) but now a total loss. Running a MacBook of retina of 2013.
Any thoughts would be much appreciated.
I did a little investigation on myself, because Adobe is not really coming to the part concerning the fixing of this.
So in C:\Users\%USERNAME%\AppData\Roaming\Adobe\Creative Cloud Libraries\LIBS is a file called librarylookupfile
This is the file which seems to be responsible for my fall at least (and looking at the dump data, everyone is having the same problem). When you rename this file (or just delete) solves the problem for me.
I don't know what is the meaning of this file, it just seems to contain a reference to the fonts I used. I'm also not sure if it's really damaged or if there is a problem with the latest version of Photoshop when loading a valid version of this file.
Whatever it is, try to rename that and see if it works for you.
Thank you.
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After the last update Mac 10.6.5, Photoshop CS4 crashes at startup
I installed Mac OS X 10.6.5 was last updated this morning, and now will not open Photoshop CS4 - it crashes at startup. Help, please! Copied below crash report.
Thank you-
Sara
Process: Adobe Photoshop CS4 [344]
Path: / Applications/Adobe Photoshop CS4/Adobe Photoshop CS4.app/Contents/MacOS/Adobe Photoshop CS4
ID: com.adobe.Photoshop
Version: 11.0.2 (11.0.2x20100519 [20100519.r.592 2010/05 / 19:02:00:00 cutoff; r branch]) (11.0.2)
Code type: X 86 (native)
Parent process: launchd [131]Time/date: 2010-11-13 18:46:06.800-0500
OS version: Mac OS X 10.6.5 (10 H 574)
Report Version: 6Interval since last report: 3503 sec
Crashes since last report: 1
Per-App interval since last report: 34sec
Per-App crashes since last report: 1
Anonymous UUID: 5AEADD48-D1DF-4E2A-8D6E-449D928539A5Exception type: EXC_BAD_ACCESS (SIGBUS)
Exception codes: KERN_PROTECTION_FAILURE at 0 x 0000000000000010
Crashed thread: 0 dispatch queue: com.apple.main - wireThread 0 crashed: dispatch queue: com.apple.main - wire
0 libFileMgmt.dylib 0x35d1d58c SubtractUses + 3887
1 libFileMgmt.dylib 0x35d1d779 SubtractUses + 4380
2 libFileMgmt.dylib 0x35d141fa 0x35d10000 + 16890
3 libFileMgmt.dylib 0x35d1b6e4 CheckLicense + 172
4... esoftware.activationtoolbox 0x35d01ac3 ActivationToolbox::CheckLicense() + 139
5... esoftware.activationtoolbox 0x35d01c05 ActivationToolbox::ActivateProductWithDemo() + 109
6... kubotaimagetools.dashboard2 0x497741eb CheckActivation() + 53
7... kubotaimagetools.dashboard2 0x49756caf HandleFirstIdle (unsigned long, _ADsc *, long, void *) + 127
8 com.adobe.Photoshop 0x00230f48 0x1000 + 2293576
9 com.adobe.Photoshop 0x0006b8ed 0x1000 + 436461
com.adobe.Photoshop 10 0 x 00069806 0x1000 + 428038
11 com.adobe.Photoshop 0x00063c65 0x1000 + 404581
12 com.adobe.Photoshop 0x00063dd3 0x1000 + 404947
13 com.adobe.Photoshop 0x0006212f 0x1000 + 397615
14 com.adobe.Photoshop 0x002205da 0x1000 + 2225626
15 com.adobe.Photoshop 0 x 00220666 0x1000 + 2225766
16 com.adobe.Photoshop 0 x 00003812 0x1000 + 10258
17 com.adobe.Photoshop 0 x 00003739 0x1000 + 10041Thread 1: dispatch queue: com.apple.libdispatch - Manager
0 libSystem.B.dylib 0x91ff9982 kevent + 10
1 libSystem.B.dylib 0x91ffa09c _dispatch_mgr_invoke + 215
2 libSystem.B.dylib 0x91ff9559 _dispatch_queue_invoke + 163
3 libSystem.B.dylib 0x91ff92fe _dispatch_worker_thread2 + 240
4 libSystem.B.dylib 0x91ff8d81 _pthread_wqthread + 390
5 libSystem.B.dylib 0x91ff8bc6 start_wqthread + 30Thread 2:
0 libSystem.B.dylib 0x91fd3142 semaphore_wait_signal_trap + 10
1 libSystem.B.dylib 0x92000cfc _pthread_cond_wait + 1089
2 libSystem.B.dylib 0x9204946f pthread_cond_wait + 48
3 com.adobe.amt.services 0x09cf6552 AMTConditionLock::LockWhenCondition (int.) + 46
4 com.adobe.amt.services 0x09cf1995 _AMTThreadedPCDService::PCDThreadWorker(_AMTThreadedPCDService*) + 115
5 com.adobe.amt.services 0x09cf65b0 AMTThread::Worker(void*) + 20
6 libSystem.B.dylib 0x9200085d _pthread_start + 345
7 libSystem.B.dylib 0x920006e2 thread_start + 343 wire:
0 libSystem.B.dylib 0x91fd314e semaphore_timedwait_trap + 10
1... ple. CoreServices.CarbonCore 0x97f0bc42 MPWaitOnSemaphore + 125
2 supported multiprocessor 0x3429deff 0x3426e000 + 196351
3... ple. CoreServices.CarbonCore 0x97ed985a PrivateMPEntryPoint + 68
4 libSystem.B.dylib 0x9200085d _pthread_start + 345
5 libSystem.B.dylib 0x920006e2 thread_start + 34Thread 4:
0 libSystem.B.dylib 0x920010a6 __semwait_signal + 10
1 libSystem.B.dylib 0x92000d62 _pthread_cond_wait + 1191
pthread_cond_wait 2 libSystem.B.dylib 0x920029f8 $UNIX2003 + 73
3... ple. CoreServices.CarbonCore 0x97f0e51e TSWaitOnCondition + 126
4... ple. CoreServices.CarbonCore 0x97ef9ea5 TSWaitOnConditionTimedRelative + 202
5... ple. CoreServices.CarbonCore 0x97ef5873 MPWaitOnQueue + 250
6 AdobeACE 0x027c038d 0x278f000 + 201613
7 AdobeACE 0x027bfd85 0x278f000 + 200069
8... ple. CoreServices.CarbonCore 0x97ed985a PrivateMPEntryPoint + 68
libSystem.B.dylib 9 0x9200085d _pthread_start + 345
10 libSystem.B.dylib 0x920006e2 thread_start + 34Wire 5:
0 libSystem.B.dylib 0x91ff8a12 __workq_kernreturn + 10
1 libSystem.B.dylib 0x91ff8fa8 _pthread_wqthread + 941
2 libSystem.B.dylib 0x91ff8bc6 start_wqthread + 30Line 6:
0 libSystem.B.dylib 0x91ff8a12 __workq_kernreturn + 10
1 libSystem.B.dylib 0x91ff8fa8 _pthread_wqthread + 941
2 libSystem.B.dylib 0x91ff8bc6 start_wqthread + 30Line 7:
0 libSystem.B.dylib 0x91fd320e mach_wait_until + 10
1 libSystem.B.dylib 0x9205a819 nanosleep + 345
2 com.adobe.PSAutomate 0x4a58e1b1 ScObjects::Thread:sleep(unsigned_int) + 143
3 com.adobe.PSAutomate 0x4a58e211 ScObjects::Thread:wait(unsigned_int) + 23
4 com.adobe.PSAutomate 0x4a57edc6 ScObjects::BridgeTalkThread::run() + 332
5 com.adobe.PSAutomate 0x4a58e4d3 ScObjects::Thread:go(void*) + 239
6 libSystem.B.dylib 0x9200085d _pthread_start + 345
7 libSystem.B.dylib 0x920006e2 thread_start + 34Thread 0 crashed with X 86 Thread State (32-bit):
EAX: 0x0000000c ebx: 0x35d1d3ef ecx: 00000000 edx 0 x: 0x00000000
EDI: 0x04b72f80 esi: 0x4ac14ef0 ebp: 0xbffff0e8 esp: 0xbffff0b0
SS: 0x0000001f efl: 0 x 00010206 eip: 0x35d1d58c cs: 0 x 00000017
DS: 0x0000001f are: 0x0000001f fs: 0 x 00000000 gs: 0 x 00000037
CR2: 0x00000010Binary images:
0x1000 - 0x19aefdf + com.adobe.Photoshop 11.0.2 (11.0.2x20100519 [20100519.r.592 2010/05 / 19:02:00:00 cutoff; r branch]) (11.0.2) < 40DBAC70-2688-44B1-A8CE-142BF8A18887 > / Applications/Adobe Photoshop CS4/Adobe Photoshop CS4.app/Contents/MacOS/Adobe Photoshop CS4
0x207f000 - 0x2085ff7 org.twain.dsm 1.9.4 (1.9.4) < 1EF840DB-CB48-5207-7535-D82EBC0FCD5F > /System/Library/Frameworks/TWAIN.framework/Versions/A/TWAIN
0x208c000 - 0x246601f + com.adobe.linguistic.LinguisticManager 4.0.0 (7863) / applications/Adobe Photoshop CS4 / Adobe Photoshop CS4.app/Contents/Frameworks/AdobeLinguistic.framework/Versions/3/AdobeLinguistic
0x251a000 - 0x2714fcf + AdobeOwl? (???) < 4CCA2C7B-4896-4DDA-A14B-725FB0C202B5 >/Applications/Adobe Photoshop CS4/Adobe Photoshop CS4.app/Contents/Frameworks/AdobeOwl.framework/Versions/A/AdobeOwl
0x278f000 - 0x289cfff + AdobeACE? (???) / Applications/Adobe Photoshop CS4/Adobe Photoshop CS4.app/Contents/Frameworks/AdobeACE.framework/Versions/A/AdobeACE
0x28ba000 - 0x2c84fef + AdobeMPS? (???) < 277E01A3-CAC3-4FA9-A591-4BC0A5BC125A >/Applications/Adobe Photoshop CS4/Adobe Photoshop CS4.app/Contents/Frameworks/AdobeMPS.framework/Versions/A/AdobeMPS
0x2d13000 - 0x2d73fc7 + AdobeXMP? (???) / Applications/Adobe Photoshop CS4/Adobe Photoshop CS4.app/Contents/Frameworks/AdobeXMP.framework/Versions/A/AdobeXMP
0x2d82000 - 0x307dfff + AdobeAGM? (???) / Applications/Adobe Photoshop CS4/Adobe Photoshop CS4.app/Contents/Frameworks/AdobeAGM.framework/Versions/A/AdobeAGM
0x313d000 - 0x33d0fe7 + AdobeCoolType? (???) / Applications/Adobe Photoshop CS4/Adobe Photoshop CS4.app/Contents/Frameworks/AdobeCoolType.framework/Versions/A/AdobeCoolType
0 x 3454000 - 0x346dfff + AdobeBIB? (???) / Applications/Adobe Photoshop CS4/Adobe Photoshop CS4.app/Contents/Frameworks/AdobeBIB.framework/Versions/A/AdobeBIB
0 x 3477000 - 0x3498ff7 + AdobeBIBUtils? (???) / Applications/Adobe Photoshop CS4/Adobe Photoshop CS4.app/Contents/Frameworks/AdobeBIBUtils.framework/Versions/A/AdobeBIBUtils
0x34a5000 - 0x34c0ff9 + AdobePDFSettings? (???) / Applications/Adobe Photoshop CS4/Adobe Photoshop CS4.app/Contents/Frameworks/AdobePDFSettings.framework/Versions/A/AdobePDFSettings
0x34da000 - 0x34feff6 + AdobeAXE8SharedExpat? (???) / Applications/Adobe Photoshop CS4/Adobe Photoshop CS4.app/Contents/Frameworks/AdobeAXE8SharedExpat.framework/Versions/A/AdobeAXE8SharedExpa t
0 x 3511000 - 0x359e2cb + libicucnv.dylib.36.0 36.0.0 (compatibility 36.0.0) / Applications/Adobe Photoshop CS4/Adobe Photoshop CS4.app/Contents/Frameworks/ICUConverter.framework/Versions/3.6/libicucnv.dylib.36.0
0x35cb000 - 0x35e680f + libicudata.dylib.36.0 36.0.0 (compatibility 36.0.0) / Applications/Adobe Photoshop CS4/Adobe Photoshop CS4.app/Contents/Frameworks/ICUData.framework/Versions/3.6/libicudata.dylib.36.0
0x35e9000 - 0x379fff4 + com.adobe.amtlib amtlib 2.0.1.10077 (2.0.1.10077) < CB2EC3BF-6771-4DAB-BF29-6775FB6F9608 > / Applications/Adobe Photoshop CS4/Adobe Photoshop CS4.app/Contents/Frameworks/amtlib.framework/Versions/A/amtlib
0x37d6000 - 0x3866fc3 + WRServices? (???) / Applications/Adobe Photoshop CS4/Adobe Photoshop CS4.app/Contents/Frameworks/WRServices.framework/Versions/A/WRServices
0x39e8000 - 0x39ecffc + com.adobe.AdobeCrashReporter 2.5 (3.0.20080806) / applications/Adobe Photoshop CS4 / Adobe Photoshop CS4.app/Contents/Frameworks/AdobeCrashReporter.framework/Versions/A/AdobeCrashReporter
0x39f2000 - 0x3a0efd7 + com.adobe.LogTransport 1.0 (1.0) / applications/Adobe Photoshop CS4 / Adobe Photoshop CS4.app/Contents/Frameworks/LogTransport.framework/Versions/A/LogTransport
0x3a19000 - 0x3aeefdd + FileInfo? (???) < F0932F89-FC98-4BA9-B4F2-C58D0E71D3C1 >/Applications/Adobe Photoshop CS4/Adobe Photoshop CS4.app/Contents/Frameworks/FileInfo.framework/Versions/A/FileInfo
0x3b1f000 - 0x3b76fff + aif_core? (???) < B4DCB439-E1EE-ABE3-BD12-2C42E980366B >/Applications/Adobe Photoshop CS4/Adobe Photoshop CS4.app/Contents/Frameworks/aif_core.framework/Versions/A/aif_core
0x3b8e000 - 0x3babffd + data_flow? (???) < 8E452B6F-8032-39D8-EB5C-49A4E31CB988 >/Applications/Adobe Photoshop CS4/Adobe Photoshop CS4.app/Contents/Frameworks/data_flow.framework/Versions/A/data_flow
0x3bd7000 - 0x3c50fff + image_flow? (???) < 498A857D-F8C6-F9E0-C92F-BC3EC8680ED0 >/Applications/Adobe Photoshop CS4/Adobe Photoshop CS4.app/Contents/Frameworks/image_flow.framework/Versions/A/image_flow
0x3cb6000 - 0x3cc6fff + image_runtime? (???) < F379A952-2983-1E44-676D-BBD8259F131A >/Applications/Adobe Photoshop CS4/Adobe Photoshop CS4.app/Contents/Frameworks/image_runtime.framework/Versions/A/image_runtime
0x3cdb000 - 0x3e9affe + aif_ogl? (???) / Applications/Adobe Photoshop CS4/Adobe Photoshop CS4.app/Contents/Frameworks/aif_ogl.framework/Versions/A/aif_ogl
0x3f4b000 - 0x4449fc3 + AdobeOwlCanvas? (???) < FCB2D1A3-1F6E-4182-8E2C-D0B23572D285 >/Applications/Adobe Photoshop CS4/Adobe Photoshop CS4.app/Contents/Frameworks/AdobeOwlCanvas.framework/Versions/A/AdobeOwlCanvas
0 x 4592000 - 0x4664fe7 + AdobeAXEDOMCore? (???) / Applications/Adobe Photoshop CS4/Adobe Photoshop CS4.app/Contents/Frameworks/AdobeAXEDOMCore.framework/Versions/A/AdobeAXEDOMCore
0 x 4718000 - 0x477afe7 + com.adobe.PlugPlug 1.0.0.73 (1.0.0.73) / applications/Adobe Photoshop CS4 / Adobe Photoshop CS4.app/Contents/Frameworks/PlugPlug.framework/Versions/A/PlugPlug
0x47db000 - 0x4822fc7 + com.adobe.adobe_caps adobe_caps 2.0.99.0 (2.0.99.0) / Applications/Adobe Photoshop CS4/Adobe Photoshop CS4.app/Contents/Frameworks/adobe_caps.framework/Versions/A/adobe_caps
0 x 4832000 - 0x4872ff7 com.apple.vmutils 4.2 (106) < 834EA6B0-C91B-4CF1-ED3C-229C26459578 > /System/Library/PrivateFrameworks/vmutils.framework/Versions/A/vmutils
0x4cb2000 - 0x4cb3ff7 com.apple.textencoding.unicode 2.3 (2.3) < 78A61FD5-70EE-19EA-48D4-3481C640B70D > system/library/TextEncodings/Unicode Encodings.bundle/Contents/MacOS/Unicode encodings
0x4fd9000 - 0x4fe7fe7 libSimplifiedChineseConverter.dylib 49.0.0 (compatibility 1.0.0) < 07211458-FD06-9FEF-3DF4-2E5F0304D4BC > /System/Library/CoreServices/Encodings/libSimplifiedChineseConverter.dylib
0x4feb000 - 0x4fecff7 ATSHI.dylib? (???) < F06AB560-C2AF-09F6-7328-773E43CA2713 > /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ATS.framew ork/Versions/A/Resources/ATSHI.dylib
0x4ff1000 - 0x4ff1ff7 libmx. A.dylib 315.0.0 (compatibility 1.0.0) < 01401BF8-3FC7-19CF-ACCE-0F292BFD2F25 >/usr/lib/libmx. A.dylib
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0x971c1000 - 0x97203ff7 libvDSP.dylib 268.0.1 (compatibility 1.0.0) < 3F0ED200-741B-4E27-B89F-634B131F5E9E > /System/Library/Frameworks/Accelerate.framework/Versions/A/Frameworks/vecLib.framework/Ve rsions/A/libvDSP.dylib
0 97270000 - 0x97275ff7 com.apple.OpenDirectory 10.6 x (10.6) < C1B46982-7D3B-3CC4-3BC2-3E4B595F0231 > /System/Library/Frameworks/OpenDirectory.framework/Versions/A/OpenDirectory
0 x 97276000 - 0x97278ff7 libRadiance.dylib? (???) < 10048B4A-2AE8-A4E2-21B8-C6E7A8C5B76F > /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ImageIO.fr amework/Versions/A/Resources/libRadiance.dylib
0 x 97279000 - 0x9734afe3 ColorSyncDeprecated.dylib 4.6.0 (compatibility 1.0.0) < 8FDB4C40-D453-DA53-2A66-9A53998AB23C > /System/Library/Frameworks/ApplicationServices.framework/Frameworks/ColorSync.framework/V ersions/A/Resources/ColorSyncDeprecated.dylib
0 97358000 - 0x9735cff7 libGIF.dylib x? (???) < DA5758A4-71B0-DD6E-7402-B7FB15387569 > /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ImageIO.fr amework/Versions/A/Resources/libGIF.dylib
0x9735d000 - 0x97656fef com.apple.QuickTime 7.6.6 (1756) < F08B13B6-31D7-BD18-DA87-A0CDFCF13B8F > /System/Library/Frameworks/QuickTime.framework/Versions/A/QuickTime
0 x 97657000 - 0x976bbffb com.apple.htmlrendering 72 (1.1.4) < 4D451A35-FAB6-1288-71F6-F24A4B6E2371 > /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/HTMLRendering.framework/Versions/A/HTMLRendering
0x979f8000 - 0x97b04ff7 libGLProgrammability.dylib? (???) /System/Library/frameworks/OpenGL.Framework/versions/A/libraries/libGLProgrammability.dyl < 8B308FAE-843F-EE76-0254-3374CBFFA7B3 > ib
0x97b05000 - 0x97b74ff7 libvMisc.dylib 268.0.1 (compatibility 1.0.0) < 2FC2178F-FEF9-6E3F-3289-A6307B1A154C > /System/Library/Frameworks/Accelerate.framework/Versions/A/Frameworks/vecLib.framework/Ve rsions/A/libvMisc.dylib
0x97b75000 - 0x97b7eff7 com.apple.DiskArbitration 2.3 (2.3) < E9C40767-DA6A-6CCB-8B00-2D5706753000 > /System/Library/Frameworks/DiskArbitration.framework/Versions/A/DiskArbitration
0x97b7f000 - 0x97b9eff7 com.apple.CoreVideo 1.6.2 (45.6) < EB53CAA4-5EE2-C356-A954-5775F7DDD493 > /System/Library/Frameworks/CoreVideo.framework/Versions/A/CoreVideo
0x97ba6000 - 0x97be7ff7 libRIP.A.dylib 545.0.0 (compatibility 64.0.0) < 16DAE1A5-937A-1CA2-D98F-2AF958B62993 > /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/CoreGraphi cs.framework/Versions/A/Resources/libRIP.A.dylib
0x97be8000 - 0x97c49fe7 com.apple.CoreText 3.5.0 (?) < BB50C045-25F5-65B8-B1DB-8CDAEF45EB46 > /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/CoreText.f EPI/Versions/A/CoreText
0x97d4c000 - 0x97da9ff7 com.apple.framework.IOKit 2.0 (?) < A769737F-E0D6-FB06-29B4-915CF4F43420 > /System/Library/Frameworks/IOKit.framework/Versions/A/IOKit
0x97daa000 - 0x97e87ff7 com.apple.vImage 4.0 (4.0) < 64597E4B-F144-DBB3-F428-0EC3D9A1219E > /System/Library/Frameworks/Accelerate.framework/Versions/A/Frameworks/vImage.framework/Ve rsions/A/vImage
0x97eb3000 - 0x981d3ff3 com.apple.CoreServices.CarbonCore 861.23 (861.23) < B08756E4-32C5-CC33-0268-7C00A5ED7537 > /System/Library/Frameworks/CoreServices.framework/Versions/A/Frameworks/CarbonCore.framew ork/Versions/A/CarbonCore
0 x 98215000 - 0x98223ff7 com.apple.opengl 1.6.11 (1.6.11) < 286D1BC4-4CD8-3CD4-F723-5C196FE15FE0 > /System/Library/Frameworks/OpenGL.framework/Versions/A/OpenGL
0 x 98246000 - 0x9824aff7 IOSurface? (???) < D849E1A5-6B0C-2A05-2765-850EC39BA2FF > /System/Library/Frameworks/IOSurface.framework/Versions/A/IOSurface
0x9824b000 - 0x98315fef com.apple.CoreServices.OSServices 357 (357) < CF9530AD-F581-B831-09B6-16D9F9283BFA > /System/Library/Frameworks/CoreServices.framework/Versions/A/Frameworks/OSServices.framew ork/Versions/A/OSServices
0x9835f000 - 0x9848efe3 com.apple.audio.toolbox.AudioToolbox 1.6.5 (1.6.5) < 0A0F68E5-4806-DB51-764B-D97554B801AD > /System/Library/Frameworks/AudioToolbox.framework/Versions/A/AudioToolbox
0x9848f000 - 0x984cafeb libFontRegistry.dylib? (???) < 4FB144ED-8AF9-27CF-B315-DCE5575D5231 > /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ATS.framew ork/Versions/A/Resources/libFontRegistry.dylib
0x984cb000 - 0x984d6ff7 libCSync.A.dylib 545.0.0 (compatibility 64.0.0) < CB2510BD-A5B3-9D90-5917-C73F6ECAC913 > /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/CoreGraphi cs.framework/Versions/A/Resources/libCSync.A.dylib
0x98f33000 - 0x98f34ff7 com.apple.audio.units.AudioUnit 1.6.5 (1.6.5) < BE4C2495-B758-AD22-DCC0-56A6791E948E > /System/Library/Frameworks/AudioUnit.framework/Versions/A/AudioUnit
0x98f3d000 - 0x98f81fe7 com.apple.Metadata 10.6.3 (507.12) < 8632684D-ED4C-4CE1-4C53-015DFF10D873 > /System/Library/Frameworks/CoreServices.framework/Versions/A/Frameworks/Metadata.framewor k/Versions/A/metadata
0x98fb3000 - 0x98ffcfe7 libTIFF.dylib? (???) < AC1FC806-F7F4-174B-375F-FE5D6008666C > /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ImageIO.fr amework/Versions/A/Resources/libTIFF.dylib
0x9910d000 - 0x991bafe7 libobjc. A.dylib 227.0.0 (compatibility 1.0.0) < DF8E4CFA-3719-3415-0BF1-E8C5E561C3B1 >/usr/lib/libobjc. A.dylib
0x991bb000 - 0x99208feb com.apple.DirectoryService.PasswordServerFramework 6.0 (version 6.0) < BF66BA5D-BBC8-78A5-DBE2-F9DE3DD1D775 > /System/Library/PrivateFrameworks/PasswordServer.framework/Versions/A/PasswordServer
0 99209000 - 0x9924dff3 com.apple.coreui x 2 (114) < 29F8F1A4-1C96-6A0F-4CC2-9B85CF83209F > /System/Library/PrivateFrameworks/CoreUI.framework/Versions/A/CoreUI
0x9924e000 - 0x9924eff7 liblangid.dylib? (???) < B99607FC-5646-32C8-2C16-AFB5EA9097C2 > /usr/lib/liblangid.dylib
0x992d7000 - 0x992f2ff7 libPng.dylib? (???) < E14178E0-B92D-94EA-DACB-04F346D7534C > /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ImageIO.fr amework/Versions/A/Resources/libPng.dylib
0x992f3000 - 0x99709ff7 libBLAS.dylib 219.0.0 (compatibility 1.0.0) < C4FB303A-DB4D-F9E8-181C-129585E59603 > /System/Library/Frameworks/Accelerate.framework/Versions/A/Frameworks/vecLib.framework/Ve rsions/A/libBLAS.dylib
0x9970a000 - 0x99726fe3 com.apple.openscripting 1.3.1 (?) < DA16DE48-59F4-C94B-EBE3-7FAF772211A2 > /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/OpenScripting.framework/Versions/A/OpenScripting
0 x 99727000 - 0x997cfffb com.apple.QD 3.36 (?) < FA2785A4-BB69-DCB4-3BA3-7C89A82CAB41 > /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/QD.framewo rk/Versions/A/QD
0x997d0000 - 0x99852ffb SecurityFoundation? (???) < 3670AE8B-06DA-C447-EB14-79423DB9C474 > /System/Library/Frameworks/SecurityFoundation.framework/Versions/A/SecurityFoundation
0 x 99853000 - 0x99860ff7 com.apple.NetFS 3.2.1 (3.2.1) < 5E61A00B-FA16-9D99-A064-47BDC5BC9A2B > /System/Library/Frameworks/NetFS.framework/Versions/A/NetFS
0x999d0000 - 0x999e2ff7 com.apple.MultitouchSupport.framework (207.10) 207.10 < E1A6F663-570B-CE54-0F8A-BBCCDECE3B42 > /System/Library/PrivateFrameworks/MultitouchSupport.framework/Versions/A/MultitouchSuppor t
0xb0000000 - 0xb0006ff8 com.apple.carbonframeworktemplate 1.3 (1.3.12) / Applications/Adobe Photoshop CS4/Adobe Photoshop CS4.app/Contents/Frameworks/ahclient.framework/Versions/A/ahclient
0xba900000 - 0xba916ff7 libJapaneseConverter.dylib 49.0.0 (compatibility 1.0.0) < B339B85B-1B6D-81D8-1281-7B8C8A517329 > /System/Library/CoreServices/Encodings/libJapaneseConverter.dylib
0xbab00000 - 0xbab21fe7 libKoreanConverter.dylib 49.0.0 (compatibility 1.0.0) < EF3E3210-927F-DB9F-4CD4-4039A2AE2F84 > /System/Library/CoreServices/Encodings/libKoreanConverter.dylib
0xFFFF0000 - 0xffff1fff libSystem.B.dylib? (???) < 62291026-D016-705D-DC1E-FC2B09D47DE5 > /usr/lib/libSystem.B.dylibModel: iMac8, 1, IM81.00C1.B00 of BootROM, 2 processors, Intel Core 2 Duo 3.06 GHz, 4 GB, MSC 1.30f1
Graphics card: NVIDIA GeForce 8800 GS, NVIDIA GeForce 8800 GS, PCIe, 512 MB
Memory module: global_name
Airport: spairport_wireless_card_type_airport_extreme (0x14E4, 0x8C), Broadcom BCM43xx 1.0 (5.10.131.36.1)
Bluetooth: Version 2.3.8f7, service 2, 19 aircraft, 1 incoming serial ports
Service network: Ethernet, Ethernet, en0
Network service: Airport, AirPort, en1
Serial ATA Device: Hitachi HDS721010KLA330, Go 931,51
Parallel ATA Device: OPTIARC DVD RW AD - 5630 has
USB device: Built-in ISight, 0x05ac (Apple Inc.), 0 x 8502, 0xfd400000
USB device: Receiver IR, 0x05ac (Apple Inc.), 0 x 8242, 0x5d100000
USB Device: Hub BRCM2046, 0x0a5c (Broadcom Corp.), 0 x 4500, 0x1a100000
USB device: Bluetooth USB Host Controller, 0x05ac (Apple Inc.), 0x820f, 0x1a110000
FireWire devices: my book, WD, up to 800 Mb/sAs you can see on the crash report: the crash is due to a combination of onOne software activation tools/library box and your plugins Kubota.
Disable the plugins and check with the manufacturers of the plugin to see if they have an available update.
-
Lightroom and Photoshop crash immediately after the update until 2015. How backdating? I have to go through all the trouble to uninstall everything and reinstall from scratch?
Windows 7 x 64 Pro
Signature of the problem:
Problem event name: APPCRASH
Application name: Photoshop.exe
Application version: 16.0.0.88
Application timestamp: 55681d 39
Fault Module name: MSVCR120.dll
Fault Module Version: 12.0.21005.1
Timestamp of Module error: 524f83ff
Exception code: c000001d
Exception Offset: 0000000000096cd 5
OS version: 6.1.7600.2.0.0.256.48
Locale ID: 1033
Information has additional 1: 096
More information 2: 096a2e6fc4d77a7a966ff48506139a6c
Additional information 3: d 016
Additional information 4: 016dfb7218e8ce18ad1c15d79aa0a2ae
You can uninstall applications as any other of your panel system programs and features and then select the versions earlier in the section of the older Versions of CC app. Before that, you can always try to fix real MSVC DURATION 2012 by equalyl uninstall and reinstall directly from Microsoft.
Mylenium
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Photoshop / video card crash at startup upward.
Hello.
I use Photoshop CC. When I start it up, the video card driver crashes with the following message: "display driver stopped responding and recovered. That photoshop crashes and makes it unusable. I use this graphics card: AMD Radeon R7 200 series, with the last driver installed. According to this Photoshop CC and CC 2014 GPU FAQpage, the card is supported.
Tested for Photoshop CC and CC 2014 video cards
Adobe has tested the following video cards before the release of Photoshop CC and CC 2014. This paper presents the video card in the series. The minimum amount of VRAM caught on video for Photoshop CC cards and CC 2014 is 512 MB.
Important: This document is updated as newly released cards have been tested. However, Adobe cannot test the cards timely. If a video card is not listed here, but was released after may 2013, you can assume that the card will work with Photoshop CC and CC 2014.
Adobe tested laptops and desktops of the following cards versions. Don't forget to download the latest driver for your specific model (computer laptop and desktop versions have slightly different names).
- nVidia GeForce: 400, 500, 600, 700 series
- nVidia Quadro: 2000, 4000 (Windows and Mac OS), CX, 5000, 6000, K600, K2000, K4000 K5000 (Windows and Mac OS)
- nVidia GRID K1, K2
- AMD/ATI Radeon: 5000, 6000, 7000, R7, R9 series, 7950 Mac OS
- AMD/ATI over-pants: 3800 4800, 5800, 7800, 8800, 9800, 3900, 4900, 5900, 7900, D700, D300, W8100, D500, W9100
- AMD/ATI FireGL: W5000, W7000, W8000
- Intel HD Graphics P3000, Intel HD Graphics P4000, Intel(r) HD Graphics P4600/P4700, Intel HD 5000 graphics card
Note: AMD/ATI 1000, 2000, 3000, 4000 series, nVidia GeForce 7000, 8000, 9000, 100, 200, 300 series and Intel HD Graphics (first generation) cards/GPU are not been tested and are not officially supported in Photoshop CC and CC 2014. Some GL features are available for these cards, but it is possible that the new features do not work.
I tried to reinstall the driver. I also turn off the GPU acceleration in photoshop. All to nothing does not.
I use:
8.1 Windows with the latest updates
Latest version of the BIOS for Asus Z97 - PRO MB
AMD Radeon R7 200 with the latest drivers.
Update drivers for chip
I7 - 4770K CPU @3. 50 GHz processor.
Only, I get this error when you open the application Adobe CC. Same error occurs when you open Adobe first CC.
I'm not sure what could be the issue since the card is supported.
Any help is appreciated.
Go to the site of the manufacturer of the video card and update your driver video from there.
Do not go through Microsoft or via Windows update. They are usually not updated.
Note: you are not Adobe here in these forums users .
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6.7 Lightroom crashes at startup (code 40000015)
Hello!
As the title suggests, LR crashes at startup. A week earlier, when the last startup, it has worked well.
Here are the accident report:
Problemsignatur:
Problemereignisname: APPCRASH
Anwendungsname: lightroom.exe
Anwendungsversion: 6.7.0.10
Anwendungszeitstempel: 57dd74b0
Fehlermodulname: MSVCR120.dll
Fehlermodulversion: 12.0.21005.1
Fehlermodulzeitstempel: 524f83ff
Ausnahmecode: 40000015
Ausnahmeoffset: a 0000000000074, 46
Betriebsystemversion: 6.1.7601.2.1.0.256.1
Gebietsschema-ID: 3079
Zusatzinformation 1:0133
Zusatzinformation 2: 0133ab70a08f7ec2da18403ad9fb0964
Zusatzinformation 3: de4d
Zusatzinformation 4: de4d88d638817414a7f8dec068c67b31
Photoshop works very well.
My specs:
Windows 7 64 bit (almost new facility)
GeForce GTX 960
(everything is up-to-date)
What I tried:
-) Disable all listed in mscofnig under system startup - restart
Restart -) install the latest Visual C++ Redistributable package-
-) Uninstall LR, Photoshop and Creative Cloud - restart - running the cleanup tool Adobe CC and did a new install - reboot
The cleaning tool Adobe CC didn't throw any errors, but a caveat:
[Mon Oct 10 08:00:42 2016] Action: Delete the folder C:\Program Files (x 86) \Common Files\Adobe\backup20161010T000830 because there are no deleted product.
[Mon Oct 10 08:00:42 2016] SAVED LOG FILE: C:\Users\HI\AppData\Local\Temp\Adobe Creative cloud cleanser Tool.log
[Mon Oct 10 08:00:42 2016] Adobe Creative Cloud tool in cleaning completed successfully
[Mon Oct 10 08:00:42 2016]
[Mon Oct 10 08:00:42 2016] *-*-*-*-*-*-: START:-SUMMARY OF THE avertissements-*-*-*-*-*-*
[Mon Oct 10 08:00:30 2016] DB does not exist in: C:\Program Files (x 86) \Common Files\Adobe\caps\Media_db.db
[Mon Oct 10 08:00:42 2016] *-*-*-*-*-*-: END:-SUMMARY OF THE avertissements-*-*-*-*-*-*
[Mon Oct 10 08:00:42 2016] -.
[Mon Oct 10 08:00:42 2016] * = * = * = * = * = * = * = * = *: end of Session: * = * = * = * = * = * = * = * = * = * = *.
[Mon Oct 10 08:00:42 2016] -.
Unfortunately, none of these things worked, still get the same error.
Interesting detail: the error message twice.
Can someone help me please?
After hours, I finally found a solution:
Repair the existing installation of "Visual C++ Redistributable for Visual Studio 2012 updated 4"
See post:
Re: Do not start lightroom 6.2.1.1 after update. Error in module MSVCR120.dll
Many thanks to CHeil and Slava Rossov!
-
Adobe Master Collection CS4 Windows 7 crashes at startup
All,
I traveled all the forums, tried the licensing tool, tried the fix FLEXnet, tried to rename the FLEXNet folder, still no joy on Photoshop, After Effects, bridge. All the crash at startup.
Provide access for reading and writing on the following folders and then launch Photoshop.
~ The files / folders.
% temp %
C:\Program Files\Adobe *.
C:\Program Files\Common Files\Adobe *.
C:\Program Files\Common Macrovision Shared
C:\Program Files (x 86) \Adobe*
C:\Program Files (x 86) \Common Files\Adobe *.
C:\Program Files (x 86) \Common Files\Macrovision shared
C:\ProgramData\Adobe*
C:\ProgramData\FLEXnet
C:\Users\
\AppData\Roaming\Adobe* C:\Users\
\AppData\Roaming\com.adobe.* C:\Users\
\AppData\Local\Adobe* C:\Users\
\AppData\LocalLow\Adobe* C:\Users\
\AppData\Local\VirtualStore\Program Files\Common Adobe *. -
Captivate 9 crashes on startup
I ran Technical Communication Suite 2015, Illustrator and Photoshop CS6 without problem on a machine Windows 7 Professional to i5. I just upgraded to a machine of Windows 7 Professional i7 with more memory and a larger drive. I disabled the old machine and everything has been installed on the new machine. Everything seemed OK at first, but after allowing Adobe Device Manager to upgrade to Adobe Creative cloud and taking updates from Photoshop and Illustrator, Captivate now blocks immediately at startup.
After you have reinstalled without success I uninstalled, ran AdobeCreativeCloudCleanerTool and reinstalled everything. I tested all applications and all including Captivate started OK. I noticed the fonts in the browser and looked very jagged and attributes this something which must do the cleaning tool dialog boxes. I noticed that ClearType was turned off and turned back on taking of Illustrator and Photoshop updates. Captivate started crashing again. I'm a little unsure as to if this is due to the Creative Cloud update or the company of ClearType. I disabled Cleartype, restarted, but Captivate still crashes.
What happens and how can I solve this problem?
Thanks in advance.
Well, after reinstalling Tech Comm Suite again once, Captivate is not crashing on startup. I turned ClearType, restarted, and Captivate still works. It seems to me, really, that was updated for Adobe Photoshop and Illustrator creative cloud beat Captivate. I don't know if it's a bug to report or not, and I really don't like going through the whole process to check it out. Because the way that has happened twice after the updates, I'm confident enough, it was the cause. In any case, I'm working now. The proper order might be to install Photoshop, Illustrator, make updates, and THEN install Tech Comm Suite 2015.
The lesson of the day seems to be install and update older products before installing the latest products.
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