Photoshop crashes at startup

Just got a new MacBook Air. CS6 transferred during my iMac. Have all my serial numbers. Everything worked fine yesterday. Today, Photoshop starts to launch locks and back up. InDesign works very well. Help please. Thank you.

Thanks for the update.

Press ESC to ignore this and check if that helps.

Tags: Photoshop

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    Have you tried the command + Option + shift reset at the start of Photoshop?

  • Updated Windows 10, Photoshop crashes at startup

    Yesterday, 09 26, 2016, I had to update Windows 10. After updating Photoshop CC 2015.5 will not launch and Illustrator is buggy. I can't open the menus file, I see a constant black cursor blinking hourglass, among other issues. Anyone know what I need to do? I need these programs to work.

    Here's my crash report:

    The failing application name: Photoshop.exe, version: 17.0.1.156, time stamp: 0x5792635d

    The failed module name: LavasoftTcpService64.dll, version: 2.3.4.7, time stamp: 0x555dc671

    Exception code: 0xc0000095

    Offset: 0 x 0000000000008902

    ID of the process failed: 0 x 3388

    Start time of application vulnerabilities: 0x01d218e13cc49ba4

    The failing application path: C:\Program Files\Adobe\Adobe Photoshop CC 2015.5\Photoshop.exe

    Path of the failing module: C:\WINDOWS\system32\LavasoftTcpService64.dll

    Report ID: d7e23bbd-03a4-4db4-8462-82155201303b

    Faulting full name of the package:

    ID of the failed package-parent application:

    Any help would be greatly appreciated!

    Thank you

    KHARA

    At some point, you were using a Lavasoft product.

    This line C:\WINDOWS\system32\LavasoftTcpService64.dll shows he has a conflict with your Adobe product.

    Suggest run you a registry cleaner or remove or rename that file to something else.

  • Adobe Photoshop crashes at startup upward.

    Signature of the problem:

    Problem event name: APPCRASH

    Application name: Photoshop.exe

    Application version: 16.0.0.88

    Application timestamp: 55681d 39

    Fault Module name: Photoshop.exe

    Fault Module Version: 16.0.0.88

    Fault Module Timestamp: 55681d 39

    Exception code: c0000005

    Exception offset: 0000000003855151

    OS version: 6.1.7601.2.1.0.768.3

    Locale ID: 1033

    Additional information 1: 6e60

    More information 2: 6e606d6fba6840a74272d048fe90ef58

    Additional information 3: d391

    Additional information 4: d39199210f83e5f8c9eee29c1aa51714

    ___________________________________________________________

    Event Viewer gives me these

    ___________________________________________________________

    The failing application name: Photoshop.exe, version: 16.0.0.88, time stamp: 0x55681d39

    The failed module name: Photoshop.exe, version: 16.0.0.88, time stamp: 0x55681d39

    Exception code: 0xc0000005

    Offset: 0x000000000385514d

    ID of the process failed: 0x1a30

    Start time of application vulnerabilities: 0x01d0ad558cab41c1

    The failing application path: C:\Program Files\Adobe\Adobe Photoshop CC 2015\Photoshop.exe

    Path of the failing module: C:\Program Files\Adobe\Adobe Photoshop CC 2015\Photoshop.exe

    Impossible to update Photoshop error 49

    _______________________________________________________________

    The failing application name: Photoshop.exe, version: 16.0.0.88, time stamp: 0x55681d39

    The failed module name: Photoshop.exe, version: 16.0.0.88, time stamp: 0x55681d39

    Exception code: 0xc0000005

    Offset: 0 x 0000000003855151

    ID of the process failed: 0 x 2678

    Start time of application vulnerabilities: 0x01d0ad551a168641

    The failing application path: C:\Program Files\Adobe\Adobe Photoshop CC 2015\Photoshop.exe

    Path of the failing module: C:\Program Files\Adobe\Adobe Photoshop CC 2015\Photoshop.exe

    Report ID: 595a1a70-1948-11e5-8104-10bf4879a188

    ________________________________________________________________

    The failing application name: Photoshop.exe, version: 16.0.0.88, time stamp: 0x55681d39

    The failed module name: Photoshop.exe, version: 16.0.0.88, time stamp: 0x55681d39

    Exception code: 0xc0000005

    Offset: 0x000000000385514d

    ID of the process failed: 0x5f0

    Start time of application vulnerabilities: 0x01d0ad544e39ded7

    The failing application path: C:\Program Files\Adobe\Adobe Photoshop CC 2015\Photoshop.exe

    Path of the failing module: C:\Program Files\Adobe\Adobe Photoshop CC 2015\Photoshop.exe

    ________________________________________________________________

    The failing application name: Photoshop.exe, version: 16.0.0.88, time stamp: 0x55681d39

    The failed module name: Photoshop.exe, version: 16.0.0.88, time stamp: 0x55681d39

    Exception code: 0xc0000005

    Offset: 0x000000000385514d

    ID of the process failed: 0x2aac

    Start time of application vulnerabilities: 0x01d0ad543d055259

    The failing application path: C:\Program Files\Adobe\Adobe Photoshop CC 2015\Photoshop.exe

    Path of the failing module: C:\Program Files\Adobe\Adobe Photoshop CC 2015\Photoshop.exe

    Report ID: 7c23358a-1947-11e5-8104-10bf4879a188

    _________________________________________________________________

    The failing application name: Photoshop.exe, version: 16.0.0.88, time stamp: 0x55681d39

    The failed module name: Photoshop.exe, version: 16.0.0.88, time stamp: 0x55681d39

    Exception code: 0xc0000005

    Offset: 0x000000000385514d

    ID of the process failed: 0x5f8

    Start time of application vulnerabilities: 0x01d0ad5410ebc41a

    The failing application path: C:\Program Files\Adobe\Adobe Photoshop CC 2015\Photoshop.exe

    Path of the failing module: C:\Program Files\Adobe\Adobe Photoshop CC 2015\Photoshop.exe

    Report ID: 51f52ace-1947-11e5-8104-10bf4879a188

    __________________________________________________________________

    Information System

    __________________________________________________________________

    OS nameMicrosoft Windows 7 Home Premium
    Version6.1.7601 SP1 Build 7601
    Other OS DescriptionNot available
    Manufacturer of operating systemMicrosoft Corporation
    Name of the systemARES - PC
    System manufacturerSystem manufacturer
    System modelSystem product name
    Type of systemPC x 64
    ProcessorIntel Core i7 - 3770 K CPU @ 3.50 GHz, 3501 Mhz, 4 Lossnay 8 logical processors
    Version of the BIOS/DateAmerican Megatrends Inc., 2104, 08/13/2013
    SMBIOS version2.7
    Windows directoryC:\Windows
    System directoryC:\Windows\System32
    Boot device\Device\HarddiskVolume2
    Regional settingsUnited States
    Layer of HALVersion = "6.1.7601.17514".
    UsernameAres-PC\Ares
    Time zoneEastern daylight time
    Physical memory (RAM) installed8.00 GB
    Total physical memory7.88 GB
    Available physical memory3.24 GB
    Total virtual memory15.8 GB
    Available virtual memory10.3 GB
    Page file space7.88 GB
    Swap fileC:\pagefile.sys

    __________________________________________________________________________________________ ___________________

    Cool Windows 7 64 bit, all the updates that are prepared prior to the Installation of Adobe, no. Fonts, creative cloud and privileges Admin Photoshop gave, signed by adobe, reinstalled photoshop. NVIDIA updated to the latest version of the driver, reinstall photoshop attempt.

    What other information should be provided?

    I have photoshop classes I have to take a week. I can't have the problems.

    Ok. Since you are a new customer, it is better to have the support of Adobe watch this. They have the tools to look at your Setup program and to provide files that will fix it.

    We are at the level of the user-volunteer. Start here and use the Chat to talk to a technician: https://helpx.adobe.com/contact.html?step=PHSP-PHXS_how-tos-troubleshooting_troubleshoot

    Let me know how it went.

    Gene

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    Mac OS 10.9.3

    ATI Radeon HD 5770 1024 MB

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    We have a documented article for "Photoshop crashing at startup.  Thank you all for your contributions and suggestions.

    https://helpx.Adobe.com/Photoshop/KB/Photoshop-crash-with-faulty-module-Photoshop-exe.html

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    Details

    OS = Windows 7

    64 bit

    Event log

    The failing application name: Photoshop.exe, version: 15.0.0.58, time stamp: 0x536b438e

    The failed module name: aticaldd64.dll, version: 6.14.10.1607, time stamp: 0x4ea7647e

    Exception code: 0xc0000005

    Offset: 0 x 0000000000441382

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    Start time of application vulnerabilities: 0x01cf8bc9fd247791

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    Path of the failing module: C:\Windows\system32\aticaldd64.dll

    Report ID: 44d6d48c-f7bd-11e3-892c-8c89a558c97b

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    I've updated my Photoshop and LR this morning, LR is fine but PS crashes at startup, saying: "the last time that you opened Photoshop CC, he unexpectedly while the reopening of windows." You want to try to reopen his windows again? "I already searched the forums and tried a few suggestions (deleting the file temp in the AutoRecover file, signature of cloud creative) but now a total loss. Running a MacBook of retina of 2013.

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    I installed Mac OS X 10.6.5 was last updated this morning, and now will not open Photoshop CS4 - it crashes at startup.  Help, please!  Copied below crash report.

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    Sara

    Process: Adobe Photoshop CS4 [344]
    Path: / Applications/Adobe Photoshop CS4/Adobe Photoshop CS4.app/Contents/MacOS/Adobe Photoshop CS4
    ID: com.adobe.Photoshop
    Version: 11.0.2 (11.0.2x20100519 [20100519.r.592 2010/05 / 19:02:00:00 cutoff; r branch]) (11.0.2)
    Code type: X 86 (native)
    Parent process: launchd [131]

    Time/date: 2010-11-13 18:46:06.800-0500
    OS version: Mac OS X 10.6.5 (10 H 574)
    Report Version: 6

    Interval since last report: 3503 sec
    Crashes since last report: 1
    Per-App interval since last report: 34sec
    Per-App crashes since last report: 1
    Anonymous UUID: 5AEADD48-D1DF-4E2A-8D6E-449D928539A5

    Exception type: EXC_BAD_ACCESS (SIGBUS)
    Exception codes: KERN_PROTECTION_FAILURE at 0 x 0000000000000010
    Crashed thread: 0 dispatch queue: com.apple.main - wire

    Thread 0 crashed: dispatch queue: com.apple.main - wire
    0 libFileMgmt.dylib 0x35d1d58c SubtractUses + 3887
    1 libFileMgmt.dylib 0x35d1d779 SubtractUses + 4380
    2 libFileMgmt.dylib 0x35d141fa 0x35d10000 + 16890
    3 libFileMgmt.dylib 0x35d1b6e4 CheckLicense + 172
    4... esoftware.activationtoolbox 0x35d01ac3 ActivationToolbox::CheckLicense() + 139
    5... esoftware.activationtoolbox 0x35d01c05 ActivationToolbox::ActivateProductWithDemo() + 109
    6... kubotaimagetools.dashboard2 0x497741eb CheckActivation() + 53
    7... kubotaimagetools.dashboard2 0x49756caf HandleFirstIdle (unsigned long, _ADsc *, long, void *) + 127
    8 com.adobe.Photoshop 0x00230f48 0x1000 + 2293576
    9 com.adobe.Photoshop 0x0006b8ed 0x1000 + 436461
    com.adobe.Photoshop 10 0 x 00069806 0x1000 + 428038
    11 com.adobe.Photoshop 0x00063c65 0x1000 + 404581
    12 com.adobe.Photoshop 0x00063dd3 0x1000 + 404947
    13 com.adobe.Photoshop 0x0006212f 0x1000 + 397615
    14 com.adobe.Photoshop 0x002205da 0x1000 + 2225626
    15 com.adobe.Photoshop 0 x 00220666 0x1000 + 2225766
    16 com.adobe.Photoshop 0 x 00003812 0x1000 + 10258
    17 com.adobe.Photoshop 0 x 00003739 0x1000 + 10041

    Thread 1: dispatch queue: com.apple.libdispatch - Manager
    0 libSystem.B.dylib 0x91ff9982 kevent + 10
    1 libSystem.B.dylib 0x91ffa09c _dispatch_mgr_invoke + 215
    2 libSystem.B.dylib 0x91ff9559 _dispatch_queue_invoke + 163
    3 libSystem.B.dylib 0x91ff92fe _dispatch_worker_thread2 + 240
    4 libSystem.B.dylib 0x91ff8d81 _pthread_wqthread + 390
    5 libSystem.B.dylib 0x91ff8bc6 start_wqthread + 30

    Thread 2:
    0 libSystem.B.dylib 0x91fd3142 semaphore_wait_signal_trap + 10
    1 libSystem.B.dylib 0x92000cfc _pthread_cond_wait + 1089
    2 libSystem.B.dylib 0x9204946f pthread_cond_wait + 48
    3 com.adobe.amt.services 0x09cf6552 AMTConditionLock::LockWhenCondition (int.) + 46
    4 com.adobe.amt.services 0x09cf1995 _AMTThreadedPCDService::PCDThreadWorker(_AMTThreadedPCDService*) + 115
    5 com.adobe.amt.services 0x09cf65b0 AMTThread::Worker(void*) + 20
    6 libSystem.B.dylib 0x9200085d _pthread_start + 345
    7 libSystem.B.dylib 0x920006e2 thread_start + 34

    3 wire:
    0 libSystem.B.dylib 0x91fd314e semaphore_timedwait_trap + 10
    1... ple. CoreServices.CarbonCore 0x97f0bc42 MPWaitOnSemaphore + 125
    2 supported multiprocessor 0x3429deff 0x3426e000 + 196351
    3... ple. CoreServices.CarbonCore 0x97ed985a PrivateMPEntryPoint + 68
    4 libSystem.B.dylib 0x9200085d _pthread_start + 345
    5 libSystem.B.dylib 0x920006e2 thread_start + 34

    Thread 4:
    0 libSystem.B.dylib 0x920010a6 __semwait_signal + 10
    1 libSystem.B.dylib 0x92000d62 _pthread_cond_wait + 1191
    pthread_cond_wait 2 libSystem.B.dylib 0x920029f8 $UNIX2003 + 73
    3... ple. CoreServices.CarbonCore 0x97f0e51e TSWaitOnCondition + 126
    4... ple. CoreServices.CarbonCore 0x97ef9ea5 TSWaitOnConditionTimedRelative + 202
    5... ple. CoreServices.CarbonCore 0x97ef5873 MPWaitOnQueue + 250
    6 AdobeACE 0x027c038d 0x278f000 + 201613
    7 AdobeACE 0x027bfd85 0x278f000 + 200069
    8... ple. CoreServices.CarbonCore 0x97ed985a PrivateMPEntryPoint + 68
    libSystem.B.dylib 9 0x9200085d _pthread_start + 345
    10 libSystem.B.dylib 0x920006e2 thread_start + 34

    Wire 5:
    0 libSystem.B.dylib 0x91ff8a12 __workq_kernreturn + 10
    1 libSystem.B.dylib 0x91ff8fa8 _pthread_wqthread + 941
    2 libSystem.B.dylib 0x91ff8bc6 start_wqthread + 30

    Line 6:
    0 libSystem.B.dylib 0x91ff8a12 __workq_kernreturn + 10
    1 libSystem.B.dylib 0x91ff8fa8 _pthread_wqthread + 941
    2 libSystem.B.dylib 0x91ff8bc6 start_wqthread + 30

    Line 7:
    0 libSystem.B.dylib 0x91fd320e mach_wait_until + 10
    1 libSystem.B.dylib 0x9205a819 nanosleep + 345
    2 com.adobe.PSAutomate 0x4a58e1b1 ScObjects::Thread:sleep(unsigned_int) + 143
    3 com.adobe.PSAutomate 0x4a58e211 ScObjects::Thread:wait(unsigned_int) + 23
    4 com.adobe.PSAutomate 0x4a57edc6 ScObjects::BridgeTalkThread::run() + 332
    5 com.adobe.PSAutomate 0x4a58e4d3 ScObjects::Thread:go(void*) + 239
    6 libSystem.B.dylib 0x9200085d _pthread_start + 345
    7 libSystem.B.dylib 0x920006e2 thread_start + 34

    Thread 0 crashed with X 86 Thread State (32-bit):
    EAX: 0x0000000c ebx: 0x35d1d3ef ecx: 00000000 edx 0 x: 0x00000000
    EDI: 0x04b72f80 esi: 0x4ac14ef0 ebp: 0xbffff0e8 esp: 0xbffff0b0
    SS: 0x0000001f efl: 0 x 00010206 eip: 0x35d1d58c cs: 0 x 00000017
    DS: 0x0000001f are: 0x0000001f fs: 0 x 00000000 gs: 0 x 00000037
    CR2: 0x00000010

    Binary images:
    0x1000 - 0x19aefdf + com.adobe.Photoshop 11.0.2 (11.0.2x20100519 [20100519.r.592 2010/05 / 19:02:00:00 cutoff; r branch]) (11.0.2) < 40DBAC70-2688-44B1-A8CE-142BF8A18887 > / Applications/Adobe Photoshop CS4/Adobe Photoshop CS4.app/Contents/MacOS/Adobe Photoshop CS4
    0x207f000 - 0x2085ff7 org.twain.dsm 1.9.4 (1.9.4) < 1EF840DB-CB48-5207-7535-D82EBC0FCD5F > /System/Library/Frameworks/TWAIN.framework/Versions/A/TWAIN
    0x208c000 - 0x246601f + com.adobe.linguistic.LinguisticManager 4.0.0 (7863) / applications/Adobe Photoshop CS4 / Adobe Photoshop CS4.app/Contents/Frameworks/AdobeLinguistic.framework/Versions/3/AdobeLinguistic
    0x251a000 - 0x2714fcf + AdobeOwl? (???) < 4CCA2C7B-4896-4DDA-A14B-725FB0C202B5 >/Applications/Adobe Photoshop CS4/Adobe Photoshop CS4.app/Contents/Frameworks/AdobeOwl.framework/Versions/A/AdobeOwl
    0x278f000 - 0x289cfff + AdobeACE? (???) / Applications/Adobe Photoshop CS4/Adobe Photoshop CS4.app/Contents/Frameworks/AdobeACE.framework/Versions/A/AdobeACE
    0x28ba000 - 0x2c84fef + AdobeMPS? (???) < 277E01A3-CAC3-4FA9-A591-4BC0A5BC125A >/Applications/Adobe Photoshop CS4/Adobe Photoshop CS4.app/Contents/Frameworks/AdobeMPS.framework/Versions/A/AdobeMPS
    0x2d13000 - 0x2d73fc7 + AdobeXMP? (???) / Applications/Adobe Photoshop CS4/Adobe Photoshop CS4.app/Contents/Frameworks/AdobeXMP.framework/Versions/A/AdobeXMP
    0x2d82000 - 0x307dfff + AdobeAGM? (???) / Applications/Adobe Photoshop CS4/Adobe Photoshop CS4.app/Contents/Frameworks/AdobeAGM.framework/Versions/A/AdobeAGM
    0x313d000 - 0x33d0fe7 + AdobeCoolType? (???) / Applications/Adobe Photoshop CS4/Adobe Photoshop CS4.app/Contents/Frameworks/AdobeCoolType.framework/Versions/A/AdobeCoolType
    0 x 3454000 - 0x346dfff + AdobeBIB? (???) / Applications/Adobe Photoshop CS4/Adobe Photoshop CS4.app/Contents/Frameworks/AdobeBIB.framework/Versions/A/AdobeBIB
    0 x 3477000 - 0x3498ff7 + AdobeBIBUtils? (???) / Applications/Adobe Photoshop CS4/Adobe Photoshop CS4.app/Contents/Frameworks/AdobeBIBUtils.framework/Versions/A/AdobeBIBUtils
    0x34a5000 - 0x34c0ff9 + AdobePDFSettings? (???) / Applications/Adobe Photoshop CS4/Adobe Photoshop CS4.app/Contents/Frameworks/AdobePDFSettings.framework/Versions/A/AdobePDFSettings
    0x34da000 - 0x34feff6 + AdobeAXE8SharedExpat? (???) / Applications/Adobe Photoshop CS4/Adobe Photoshop CS4.app/Contents/Frameworks/AdobeAXE8SharedExpat.framework/Versions/A/AdobeAXE8SharedExpa t
    0 x 3511000 - 0x359e2cb + libicucnv.dylib.36.0 36.0.0 (compatibility 36.0.0) / Applications/Adobe Photoshop CS4/Adobe Photoshop CS4.app/Contents/Frameworks/ICUConverter.framework/Versions/3.6/libicucnv.dylib.36.0
    0x35cb000 - 0x35e680f + libicudata.dylib.36.0 36.0.0 (compatibility 36.0.0) / Applications/Adobe Photoshop CS4/Adobe Photoshop CS4.app/Contents/Frameworks/ICUData.framework/Versions/3.6/libicudata.dylib.36.0
    0x35e9000 - 0x379fff4 + com.adobe.amtlib amtlib 2.0.1.10077 (2.0.1.10077) < CB2EC3BF-6771-4DAB-BF29-6775FB6F9608 > / Applications/Adobe Photoshop CS4/Adobe Photoshop CS4.app/Contents/Frameworks/amtlib.framework/Versions/A/amtlib
    0x37d6000 - 0x3866fc3 + WRServices? (???) / Applications/Adobe Photoshop CS4/Adobe Photoshop CS4.app/Contents/Frameworks/WRServices.framework/Versions/A/WRServices
    0x39e8000 - 0x39ecffc + com.adobe.AdobeCrashReporter 2.5 (3.0.20080806) / applications/Adobe Photoshop CS4 / Adobe Photoshop CS4.app/Contents/Frameworks/AdobeCrashReporter.framework/Versions/A/AdobeCrashReporter
    0x39f2000 - 0x3a0efd7 + com.adobe.LogTransport 1.0 (1.0) / applications/Adobe Photoshop CS4 / Adobe Photoshop CS4.app/Contents/Frameworks/LogTransport.framework/Versions/A/LogTransport
    0x3a19000 - 0x3aeefdd + FileInfo? (???) < F0932F89-FC98-4BA9-B4F2-C58D0E71D3C1 >/Applications/Adobe Photoshop CS4/Adobe Photoshop CS4.app/Contents/Frameworks/FileInfo.framework/Versions/A/FileInfo
    0x3b1f000 - 0x3b76fff + aif_core? (???) < B4DCB439-E1EE-ABE3-BD12-2C42E980366B >/Applications/Adobe Photoshop CS4/Adobe Photoshop CS4.app/Contents/Frameworks/aif_core.framework/Versions/A/aif_core
    0x3b8e000 - 0x3babffd + data_flow? (???) < 8E452B6F-8032-39D8-EB5C-49A4E31CB988 >/Applications/Adobe Photoshop CS4/Adobe Photoshop CS4.app/Contents/Frameworks/data_flow.framework/Versions/A/data_flow
    0x3bd7000 - 0x3c50fff + image_flow? (???) < 498A857D-F8C6-F9E0-C92F-BC3EC8680ED0 >/Applications/Adobe Photoshop CS4/Adobe Photoshop CS4.app/Contents/Frameworks/image_flow.framework/Versions/A/image_flow
    0x3cb6000 - 0x3cc6fff + image_runtime? (???) < F379A952-2983-1E44-676D-BBD8259F131A >/Applications/Adobe Photoshop CS4/Adobe Photoshop CS4.app/Contents/Frameworks/image_runtime.framework/Versions/A/image_runtime
    0x3cdb000 - 0x3e9affe + aif_ogl? (???) / Applications/Adobe Photoshop CS4/Adobe Photoshop CS4.app/Contents/Frameworks/aif_ogl.framework/Versions/A/aif_ogl
    0x3f4b000 - 0x4449fc3 + AdobeOwlCanvas? (???) < FCB2D1A3-1F6E-4182-8E2C-D0B23572D285 >/Applications/Adobe Photoshop CS4/Adobe Photoshop CS4.app/Contents/Frameworks/AdobeOwlCanvas.framework/Versions/A/AdobeOwlCanvas
    0 x 4592000 - 0x4664fe7 + AdobeAXEDOMCore? (???) / Applications/Adobe Photoshop CS4/Adobe Photoshop CS4.app/Contents/Frameworks/AdobeAXEDOMCore.framework/Versions/A/AdobeAXEDOMCore
    0 x 4718000 - 0x477afe7 + com.adobe.PlugPlug 1.0.0.73 (1.0.0.73) / applications/Adobe Photoshop CS4 / Adobe Photoshop CS4.app/Contents/Frameworks/PlugPlug.framework/Versions/A/PlugPlug
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