Updated Windows 10, Photoshop crashes at startup
Yesterday, 09 26, 2016, I had to update Windows 10. After updating Photoshop CC 2015.5 will not launch and Illustrator is buggy. I can't open the menus file, I see a constant black cursor blinking hourglass, among other issues. Anyone know what I need to do? I need these programs to work.
Here's my crash report:
The failing application name: Photoshop.exe, version: 17.0.1.156, time stamp: 0x5792635d
The failed module name: LavasoftTcpService64.dll, version: 2.3.4.7, time stamp: 0x555dc671
Exception code: 0xc0000095
Offset: 0 x 0000000000008902
ID of the process failed: 0 x 3388
Start time of application vulnerabilities: 0x01d218e13cc49ba4
The failing application path: C:\Program Files\Adobe\Adobe Photoshop CC 2015.5\Photoshop.exe
Path of the failing module: C:\WINDOWS\system32\LavasoftTcpService64.dll
Report ID: d7e23bbd-03a4-4db4-8462-82155201303b
Faulting full name of the package:
ID of the failed package-parent application:
Any help would be greatly appreciated!
Thank you
KHARA
At some point, you were using a Lavasoft product.
This line C:\WINDOWS\system32\LavasoftTcpService64.dll shows he has a conflict with your Adobe product.
Suggest run you a registry cleaner or remove or rename that file to something else.
Tags: Photoshop
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Signature of the problem:
Problem event name: APPCRASH
Application name: Photoshop.exe
Application version: 16.0.0.88
Application timestamp: 55681d 39
Fault Module name: Photoshop.exe
Fault Module Version: 16.0.0.88
Fault Module Timestamp: 55681d 39
Exception code: c0000005
Exception offset: 0000000003855151
OS version: 6.1.7601.2.1.0.768.3
Locale ID: 1033
Additional information 1: 6e60
More information 2: 6e606d6fba6840a74272d048fe90ef58
Additional information 3: d391
Additional information 4: d39199210f83e5f8c9eee29c1aa51714
___________________________________________________________
Event Viewer gives me these
___________________________________________________________
The failing application name: Photoshop.exe, version: 16.0.0.88, time stamp: 0x55681d39
The failed module name: Photoshop.exe, version: 16.0.0.88, time stamp: 0x55681d39
Exception code: 0xc0000005
Offset: 0x000000000385514d
ID of the process failed: 0x1a30
Start time of application vulnerabilities: 0x01d0ad558cab41c1
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Impossible to update Photoshop error 49
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The failing application name: Photoshop.exe, version: 16.0.0.88, time stamp: 0x55681d39
The failed module name: Photoshop.exe, version: 16.0.0.88, time stamp: 0x55681d39
Exception code: 0xc0000005
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The failing application name: Photoshop.exe, version: 16.0.0.88, time stamp: 0x55681d39
The failed module name: Photoshop.exe, version: 16.0.0.88, time stamp: 0x55681d39
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Path of the failing module: C:\Program Files\Adobe\Adobe Photoshop CC 2015\Photoshop.exe
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The failing application name: Photoshop.exe, version: 16.0.0.88, time stamp: 0x55681d39
The failed module name: Photoshop.exe, version: 16.0.0.88, time stamp: 0x55681d39
Exception code: 0xc0000005
Offset: 0x000000000385514d
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Path of the failing module: C:\Program Files\Adobe\Adobe Photoshop CC 2015\Photoshop.exe
Report ID: 7c23358a-1947-11e5-8104-10bf4879a188
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Start time of application vulnerabilities: 0x01d0ad5410ebc41a
The failing application path: C:\Program Files\Adobe\Adobe Photoshop CC 2015\Photoshop.exe
Path of the failing module: C:\Program Files\Adobe\Adobe Photoshop CC 2015\Photoshop.exe
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Information System
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OS name Microsoft Windows 7 Home Premium Version 6.1.7601 SP1 Build 7601 Other OS Description Not available Manufacturer of operating system Microsoft Corporation Name of the system ARES - PC System manufacturer System manufacturer System model System product name Type of system PC x 64 Processor Intel Core i7 - 3770 K CPU @ 3.50 GHz, 3501 Mhz, 4 Lossnay 8 logical processors Version of the BIOS/Date American Megatrends Inc., 2104, 08/13/2013 SMBIOS version 2.7 Windows directory C:\Windows System directory C:\Windows\System32 Boot device \Device\HarddiskVolume2 Regional settings United States Layer of HAL Version = "6.1.7601.17514". Username Ares-PC\Ares Time zone Eastern daylight time Physical memory (RAM) installed 8.00 GB Total physical memory 7.88 GB Available physical memory 3.24 GB Total virtual memory 15.8 GB Available virtual memory 10.3 GB Page file space 7.88 GB Swap file C:\pagefile.sys __________________________________________________________________________________________ ___________________
Cool Windows 7 64 bit, all the updates that are prepared prior to the Installation of Adobe, no. Fonts, creative cloud and privileges Admin Photoshop gave, signed by adobe, reinstalled photoshop. NVIDIA updated to the latest version of the driver, reinstall photoshop attempt.
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