CCM4.1 (2) sr1 with IPCC 3.5 Expr.Co-Res and IPCC Express 3.5

Similar Questions

• IPCC Express ver 3.5.3 OS Version?

  I have a client who is re-installation of their software of IPCC on a newer server. Can they install OS worm 2000.2.7 more service packs first, or what I need to install a version (2000.2.5) earlier, install IPCC Express 3.5.3 and then upgrade the operating system?

  Thank you

  Dave

  Hello

  You must install OS 2.7 more service packs first and then proceed with IPCC Express 3.5.3 installation.

  Also see the matrix of compatblity for OS versions supported for Ipcc Express.

  http://www.Cisco.com/univercd/CC/TD/doc/product/voice/sw_ap_to/crscomtx.PDF

  Concerning

  Srikanth

• IPCC express 3.5 ensures cold

  I am planing to create a coldstandy by hard drive RAID mirroring IPCC express server, do I need another copy of the license for her file? Thank you

  With IPCC Express 3.5, the standby server cold is an exact copy of the IPCC Express primary server. Therefore, you will need to make a copy of the license file and load on the backup server during the installation. Because you create the good image miroring RAID. A copy of the license file will be automatically copied to.

  As the standby server cold is an exact copy of the primary, including the IP address, only the primary or standby mode can be active on the network at any time.

  I enclose a link to the design of IPCC Express 3.5 guide. Please refer to the call of the "Design for high availability Considerations" section. Page 34 describes exactly what it takes to configure the standby server cold.

  http://www.Cisco.com/application/PDF/en/us/guest/products/ps1846/C1028/cdccont_0900aecd800f351c.PDF

• IPCC Express - step of reading DB with variables

  Hello

  With the help of the IPCC Express 4.0.5. I have a DB reading step that takes call coverage of CallManager information on specific extensions. "Selection field" tab I have:

  In this case, he pulls the info for extension 66960 successfully. What I really want, is to replace '66960' with a variable that gets defined earlier in the script.

  Does anyone have experience with this? I can create a variable of string called 'test '. However, if I can replace "66960" $test I get an "undefined SQL statement variable: test" error message.

  Any help appreciated.

  Thanks - Rob.

  You can control if you have a return transport after that the variable 'test' in the db read step. If so, removing the same will save the step with the variable in the query without any error message.

• IPCC Express 3.5 licenses

  IPCC Express 3.5 Enhanced version includes the reocording and control of license. or should it be ordered to seperetly? I belive it comes with Enhanced and Premium, but I assure you.

  Chris

  To answer your question, Yes.

  Tons of good info and presentations here if you want as well:

  http://Tools.Cisco.com/CMN/JSP/index.jsp?id=30526

  Andy dignan - berbee

• Third of the reporting tools for IPCC Express?

  Someone has some good suggestions for reporting for IPCC Express tools with tool included historical reports? I need to provide more robust outbound reports, and most of the historical relationship is centered on incoming calls. So I was wondering if there are some 3rd part there tools that offer better reporting box. We could develop our own with the Crystal, but I'm looking for something more 'out of the box. Thank you!

  Hey Jon,

  This seems to be a very common question on this Forum.The only thread I could find which does not reference Crystal Reports has been that of December last year that speaks of a product of prognosis.

  http://forum.cisco.com/eforum/servlet/NetProf?page=netprof&forum=IP%20Communications%20and%20Video&topic=Contact%20Center&CommCmd=MB%3Fcmd%3Dpass_through%26location%3Doutline%40%5E1%40%40.1dda04fd/0#selected_message

  I do not use this product, but thought this might help you in your search. Perhaps could you follow up with Wei and see where it leads you.

  Take care!

  SoC

• IPCC Express scripts custom Variable

  Hello

  Within the IPCC Express 3.5 (3) can define a variable that I can refer in many scripts?

  For example; I could define a variable to 1 on a script1 and then on another script2, I an IF statement, referring to this variable in script 1.

  I can't find a method to do this.

  Thank you very much

  D

  This is the case even with 4.0.

  Guys look at the script repository

  http://www.Cisco.com/en/us/partner/products/SW/custcosw/ps1846/products_implementation_design_guides_list.html

  Discover the scripts State_Check and State_Update under the IP - IVR folder, that's exactly what you want to do.

  I create a similar script for a client who needed to set the variable to the fire drill and redirect all calls in line waiting and again to voicemail when the variable is defined, in all the scripts of the IPCC, I used the State_Check as a subflow at the beginning of the script, and then in the loop of the queue.

  HTH,

  Chris

• CRA and IPCC Express

  Hello

  ARC is required for the deployment of the IPCC Express Premium? In the demo flash, Application Administration, customer response was used to display the reports of the IPCC Express in real time. Is there another way to display these reports, if the CRA is not installed?

  Thanks in advance.

  Mike

  Mike,

  The CRA is an engine which includes IP/IVR and IPCC Express, the queue manager. Depends on your license, you can run one of these products.

  So, you have the CRA administration web page. You can access the reports in real time through the supervisor page: http:///AppSupervisor. You add a user to the CRA with supervisor privileges in order to get the page of supervisor.

  Hope this helps,

  Juan Luis

• Agent ringing the timer on IPCC Express 3.5

  Hello

  I have IPCC express 3.5 with groups and agents defined.

  When the client calls and the agent is ready, it sounds on the phone of the agent. But if

  Agent is not responding, it rings three times and that call go to queue.

  How can I amplify this ringtone on IPCC express timer?

  Thank you

  Hi Leo,

  I think it's the doc that you referenced :)

  Change the Agent state on "Ready" after not answering a call

  The good doc.

  http://www.Cisco.com/en/us/products/SW/custcosw/ps1846/products_qanda_item09186a0080227b1b.shtml

  I hope this helps!

  Rob

• IPCC Express estimated the waiting time in the queue

  I have an ipcc express 4.0 and my client wants the number of callers to hear a prompt indicating the estimated waiting time in the queue.

  Is this possible with this solution? Maybe to deal with scripts.

  Any idea?

  Jose

  Jose,

  You can do the process you like through the IPCC Express Scripts.

  You must use the "Get Reporting" statistical step under 'IPCC Express' in the script editor and choose the statistics that you want, in your case, you have to select 'Report object'-> 'CSQ IPCC Express' and afte, select 'Area'-> "Expected wait time", store that value in a variable to create as a guest to read the value.

  Hope this helps,

  Juan Luis

• IPCC Express Office supervisor cannot connect you

  I install IPCC Express (Enhanced) 3.5 with CCM 4.1.

  I configured 3 users like angets. All of these users can connect to the agent's office.

  I set up one of these users as a supervisor help administrator as well as management of CRS users.

  But this user still can't connect to the supervisor. I get the message 'invalid password'.

  But understanding mu, is that if the password is wrong, it can not even connect as an agent?

  Any idea what went wrong?

  Hello

  For the contractor, regardless of its pw in callmanager, her initial supervisor login pw is identical to its connection. For example, if its login is nkariyawasam, even if your pw in CM is 12345, you will need to connect with the nkariyawasam username and the same password during your first login.

  Hope this helps,

  Jim

• Unable to preform IPCC Express configuration

  Does anyone know how to fix... After installing IPCC Express 3.5 2 - restart the server and the connection to perform the initial configuration - Web appadmin page gives the following error:

  You are not authorized to view this page

  You don't have permission to view this directory or page using the credentials you supplied.

  -----------------------------------------------------

  Please, try the following:

  Click the Refresh button to try again with different credentials.

  If you think you should be able to view this directory or page, please contact the Web site administrator by using the phone number or email address on the homepage of ipcc1.

  HTTP 401.1 - Unauthorized: the connection failed

  Internet Information Services

  I saw another post for this mistake, but not answers.

  It was a new installation, not an upgrade.

  Thank you!

  Hello

  I've seen this a few times... If you check your application/system/security event logs (I think, it's been a while) you will see a recorded error when you access the page.

  He referred to an account of user like IUSR_Guest or something like that.

  This account will be a member of the "Guests" local group (in local computer / management of users and groups) that if you look in your local security policy is denied certain rights to logon.

  If you delete the account in question of "Guest" and reboot it will begin to work...

  Aaron

• Design CRS in IPCC Express 3.5 question (3)

  We'll go to implement 5 lines (saying 1111, 2222, 3333, 4444, 5555) using IPCC Express 3.5 (3). However, we only put all these 5 direct line numbers calls in the same CSQ. And we will define different priorities to these 5 numbers from direct line such as all calls be answered firstly with 1111. How to implement this scenario? Thank you very much.

  (1) triggers have nothing to do with CSQs, triggers, it is allowing CallManager transfer a call to CRS, you can have as much as you want pointing to the same scripts

  (2) you can create 5 separate scripts if you want, I think that it is easier in a script.

  I have attached the script for you, any questions?

• IPCC express, change the format of the historical report

  IPCC express 3.5 2.

  How can I change the format of the historical report such as the name of the title via crystal report that is available in the "Reporting"?

  Another question is how to generate the report which is available in the directory "model of report? Need to copy the files to a specific selectable directoty in the report tool?

  Thanks in advance,

  All reports are Crystal reports format, so open Crystal report templates and change the title as you want. All report templates are under historic cisco reports > report templates folder.

  You must add the new report in the report with .xml catalog file.

  Wei

• IPCC Express Premium supports stored procedure calls

  IPCC expresses premium version support database features get information from databases odbc by calling stored procedures? The customer does not want that all custom sql queries with access, we are only allowed to use existing stored procedures.

  Yes, there is a post in March that describes what you need to do. I am currently using stored procedures with a SQL DB client and it works very well. I don't have to add custom tables that correspond to the stored procedure output well.

  http://forums.Cisco.com/eForum/servlet/NetProf?page=NetProf&type=EmailAFriend&CommCmd=MB%3Fcmd%3Dpass_through%26location%3Doutline%40%5E1%40%40.1ddd8f26%2F2#selected_message

  Mike