CD/DVD drive disappears and event log show EventID 9 [qualification] 49156 then EventID 12 49152 [qualification]

Vista Ultimate SP 2 using Dell XPS Studio 420.

Dell support has been useless after several visits there replacement DVD player twice and destroy several Roxio Creator installs.  This problem seems related to a sort of better power management problem that I can determine.

When the problem arises that the system hangs for 30 seconds, then the DVD player to a disappeared from my computer.  Once the map his farm work as well.  A reboot of the system always restores these problems but then some time later they breed.  This problem occurs quite often a few times several times a day.  Here's the event log entries complete:

-System

-Supplier

[Name] iaStor
 
-EventID 9

[Qualification] 49156
 
Level 2
 
Task 0
 
Keywords 0 x 80000000000000
 
-TimeCreated

[SystemTime] 2010-04 - 27 T 01: 59:20.881Z
 
EventRecordID 144570
 
Channel system
 
Desktop
 
Security

-EventData

\Device\Ide\iaStor0
0F0005000100000000000000090004C00100000000000000000000000000000000000000000000000000000000

-System

-Supplier

[Name]  PlugPlayManager
 
-EventID 12

[Qualification] 49152
 
Level 2
 
Task 0
 
Keywords 0 x 80000000000000
 
-TimeCreated

[SystemTime] 2010-04 - 27 T 01: 59:52.000Z
 
EventRecordID 144571
 
Channel system
 
Desktop
 
Security

-EventData

HL-DT-ST BD - RE BH20N
IDE\CdRomHL-DT-ST_BD-RE__BH20N___C105___\4&369efe6a&0&0.2.0
00000000

Additional information from http://www.intel.com/support/chipsets/imsm/sb/CS-025783.htm

"Timeout errors reported by iastor or iastor (v) in the Microsoft Event Viewer.

"A change was made by Microsoft in the Windows Vista installation process. The result of this change is that the register Intel® Matrix Storage Manager LPM parameters which were intended for mobile installations are added for both office facilities. These LPM registry settings are added to both the RAID Intel® Matrix Storage Manager driver on the installation Windows Vista, as well as for all the added drivers disc during installation.

Serial ATA desktop devices such as hard drives and CD/DVD drives have been reported that do not comply with the specification Serial ATA LPM and display erratic behavior when LPM is enabled.

Because changing the configuration means that LPM is enabled by default for all Windows Vista platforms, using a device that does not completely respect the specifications may cause one of the problems listed. »

I'm at Version 8.6 Intel Matrix Storage console well beyond the recommended version to solve this problem.

Other research indicates that a registery hack is needed to solve this problem because the Intel driver is not yet certified (?).  The question is why a laptop power management setting is defined in a desktop computer.  It seems that these registry settings cause the hangs and the loss of the DVD player.  See http://derek858.blogspot.com/2009/01/windows-7-intel-sataahci-lockups.html

The registry entries are for all ports are: [HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\iaStor\Parameters\Portx] "LPMDSTATE" = DWORD: 00000001 must be zero.  I have not yet tried it.

Chris,

Yes, the problem has not reoccured since the installation of the latest Intel Matrix Console now known as Intel Rapid Storage Technology (RST) v9.6.0.1014.  I ran for ten days with the plague of your Player DVD which disappears and the EventID 9 [qualification] 49156 log records.  It seems to identify iastor.sys with this version of the code as the fixer of the problem and the culprit in earlier versions.  I don't see anything on the Intel site that explains the difficulty.  One would think that they could speak and help those who have the same problem.

Thanks to all who helped.

Dave

Tags: Windows

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