CD DVD drive will not read or write

Similar Questions

• CD / dvd drives will not read / write to any disk

  Hi, can someone help (first timer) I have two cd/dvd drives will read / write to disk get them all is a window pops up asking me to insert the disc. all my drivers are up to date, my Device Manager shows two active drives and works correctly, I use service pack 2 and I have installed a new software/hardware. my computer is a dell XPS 420 that is now three years old and this is the first time that I had any problem that I have not been able to solve. Help!

  Hello

  Its not unusual for the same problem have an impact on both drives, in fact its very common.

  Step 1: Please do all the same underneath if you did some before as is often total
  a process that solves the problem.

  Try this - Panel - Device Manager - CD/DVD - double click on the device - driver tab.
  Click on update drivers (this will probably do nothing) - RIGHT click ON the drive - uninstall.
  RESTART this will refresh the default driver stack. Even if the reader does not appear to continue
  below.
  
  Then, work your way through these - don't forget the drive might be bad, could be a coward
  cable or slight corrosion on the contacts (usually for a laptop) and other issues.

  Your CD or DVD drive is missing or is not recognized by Windows or other programs
  http://support.microsoft.com/kb/314060 - a Mr Fixit

  Try this fix manually if the Fixit 314060 does not work
  http://www.pchell.com/hardware/cd_drive_error_code_39.shtml

  Your CD or DVD drive is missing or is not recognized by Windows or other programs-
  a Mr Fixit
  http://support.Microsoft.com/kb/982116

  The CD drive or the DVD drive does not work as expected on a computer that you upgraded to
  for Windows Vista
  http://support.Microsoft.com/kb/929461

  When you insert a CD or a DVD, Windows Vista may not recognize the disc
  http://support.Microsoft.com/kb/939052

  Your CD or DVD drive cannot read or write media - A Mr Fixit
  http://support.Microsoft.com/GP/cd_dvd_drive_problems

  CD/DVD drive does not appear in Windows Vista, or you receive this error in Windows
  Vista installation after booting from the DVD (AHCI)
  http://support.Microsoft.com/kb/952951
  Drive CD - R or CD - RW Drive is not recognized as a recordable device
  http://support.Microsoft.com/kb/316529/

  Hardware devices not detected or not working - A Mr Fixit
  http://support.Microsoft.com/GP/hardware_device_problems

  Another possibility is that the cables are loose. Remove ALL power, then make sure that the cables in both
  ends. Remove and replace, do not just tight. For laptops, you can often clean power and
  contacts data with a pencil eraser.

  Some DVD players do not use the Windows default drivers so check with the manufacturer of system and
  manufacturer of device to see if there is a firmware or drivers for your drive if necessary.

  ===============================

  Step 2: You have disc problems as the CD/DVD is actually 4 discs in 1 case (CD & DVD
  Burn and CD and DVD read). So it is not unusual for 1 or 2 operational so that other parts
  do it right.

  Did you follow the Troubleshooting Guide for the reader who still does not work? There are
  the entries in registry that the troubleshooter does not solve and those who "might" be the cause.

  Check with your Maker system and a device for the two possible firmware updates and
  the correct registry entries for your car.

  Here are the keys that I of course are those in question - for the subkeys of the CD/DVD drive
  as there will be other subkeys in these keys. Do not forget to ask specific keys involved as well as
  the parameters.

  HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Enum\IDE

  HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Hardware Profiles\0001\System\CurrentControlSet\Enum\IDE

  HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\Class\ {4D36E965-E325-11CE-BFC1-08002BE10318}

  -----------------------------------------------------------------------

  You can probably find more info here and maybe even the exact registry for your CD/DVD settings
  drive from someone with the same model.

  Forums - a lot of expert real help
  http://Club.myce.com/

  CD/DVD units
  http://www.myce.com/storage/

  Use DevManView to locate the CD/DVD in the registry (be careful and do a prior Restore Point)
  nothing change) - find the DevManView device and then make a right click on it free in RegEdit.

  DevManView - free - an alternative to the standard Windows Device Manager, which displays all the
  devices and their properties in flat table, instead of the tree viewer
  http://www.NirSoft.NET/utils/device_manager_view.html

  I hope this helps and happy holidays!

  Rob Brown - MS MVP - Windows Desktop Experience: Bike - Mark Twain said it right.

• my cd/dvd drive will not read or burn.

  When trying to burn a cd it just telling me insert blank disc, but there is already an in

  Hello

  Used speed, the actual brand of discs, burning and if file Live or mastered all come into play.

  You have disk problems as the CD/DVD is actually 4 discs in 1 case (CD & DVD burning and)
  Playback of CD and DVD). So it is not unusual for parts from 1 or 2 to not work so that others do
  correctly.

  Burning at low speed, or by using the master could help. A CD/DVD cleaner might help.

  CD/DVDs have a tolerance + - and your can read/write on the edge outside these discs
  tolerances. They may be delivered, but it is generally more economical to replace the disk.

  Several good info here:
  http://Club.myce.com/

  CD/DVD units
  http://www.myce.com/storage/

  Notes on the troubleshooting and repair of readers of compact disks and CD-ROM Drives
  http://www.repairfaq.org/repair/F_cdfaq7.html#CDFAQ_014

  ==================================================

  Follow these steps to remove corruption and missing/damaged file system repair or replacement.

  Run DiskCleanup - start - all programs - Accessories - System Tools - Disk Cleanup

  Start - type in the search box - find command top - RIGHT CLICK – RUN AS ADMIN

  sfc/scannow

  How to analyze the log file entries that the Microsoft Windows Resource Checker (SFC.exe) program
  generates in Windows Vista cbs.log
  http://support.Microsoft.com/kb/928228

  Then, run checkdisk - schedule it to run at next boot, then apply OK your way out, then restart.

  How to run the check disk at startup in Vista
  http://www.Vistax64.com/tutorials/67612-check-disk-Chkdsk.html

  --------------------------------------------------------------------------------------------------------

  Step 1: Please do all the same underneath if you did some before as is often total
  a process that solves the problem.

  Try this - Panel - Device Manager - CD/DVD - double click on the device - driver tab.
  Click on update drivers (this will probably do nothing) - RIGHT click ON the drive - uninstall.
  RESTART this will refresh the default driver stack. Even if the reader does not appear to continue
  below.
  
  Then, work your way through these - don't forget the drive might be bad, could be a coward
  cable or slight corrosion on the contacts (usually for a laptop) and other issues.

  Your CD or DVD drive is missing or is not recognized by Windows or other programs
  http://support.microsoft.com/kb/314060 - a Mr Fixit

  Try this fix manually if the Fixit 314060 does not work
  http://www.pchell.com/hardware/cd_drive_error_code_39.shtml

  Your CD or DVD drive is missing or is not recognized by Windows or other programs-
  a Mr Fixit
  http://support.Microsoft.com/kb/982116

  The CD drive or the DVD drive does not work as expected on a computer that you upgraded to
  for Windows Vista
  http://support.Microsoft.com/kb/929461

  When you insert a CD or a DVD, Windows Vista may not recognize the disc
  http://support.Microsoft.com/kb/939052

  Your CD or DVD drive cannot read or write media - A Mr Fixit
  http://support.Microsoft.com/GP/cd_dvd_drive_problems

  CD/DVD drive does not appear in Windows Vista, or you receive this error in Windows
  Vista installation after booting from the DVD (AHCI)
  http://support.Microsoft.com/kb/952951
  Drive CD - R or CD - RW Drive is not recognized as a recordable device
  http://support.Microsoft.com/kb/316529/

  Hardware devices not detected or not working - A Mr Fixit
  http://support.Microsoft.com/GP/hardware_device_problems

  Another possibility is that the cables are loose. Remove ALL power, then make sure that the cables in both
  ends. Remove and replace, do not just tight. For laptops, you can often clean power and
  contacts data with a pencil eraser.

  Some DVD players do not use the Windows default drivers so check with the manufacturer of system and
  manufacturer of device to see if there is a firmware or drivers for your drive if necessary.

  ===============================

  Step 2: You have disc problems as the CD/DVD is actually 4 discs in 1 case (CD & DVD
  Burn and CD and DVD read). So it is not unusual for 1 or 2 operational so that other parts
  do it right.

  Did you follow the Troubleshooting Guide for the reader who still does not work? There are
  the entries in registry that the troubleshooter does not solve and those who "might" be the cause.

  Check with your Maker system and a device for the two possible firmware updates and
  the correct registry entries for your car.

  Here are the keys that I of course are those in question - for the subkeys of the CD/DVD drive
  as there will be other subkeys in these keys. Do not forget to ask specific keys involved as well as
  the parameters.

  HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Enum\IDE

  HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Hardware Profiles\0001\System\CurrentControlSet\Enum\IDE

  HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\Class\ {4D36E965-E325-11CE-BFC1-08002BE10318}

  -----------------------------------------------------------------------

  You can probably find more info here and maybe even the exact registry for your CD/DVD settings
  drive from someone with the same model.

  Forums - a lot of expert real help
  http://Club.myce.com/

  CD/DVD units
  http://www.myce.com/storage/

  Use DevManView to locate the CD/DVD in the registry (be careful and do a prior Restore Point)
  nothing change) - find the DevManView device and then make a right click on it free in RegEdit.

  DevManView - free - an alternative to the standard Windows Device Manager, which displays all the
  devices and their properties in flat table, instead of the tree viewer
  http://www.NirSoft.NET/utils/device_manager_view.html

  I hope this helps.

  Rob Brown - MS MVP - Windows Desktop Experience: Bike - Mark Twain said it right.

• Toshiba cd/dvd drive will not read or eject or anything like that!

  Cd/dvd driver for my Toshiba laptop will not work. It lasted about a year, then he became gradually sporadic to read/write or ejection and by last winter, he stopped all together. I've uninstalled and reinstalled the drivers for it, and in Device Manager, it says that the device is functioning normally; every once in a blue moon it will suddenly eject, but then if you put something in nothing happens, even not with the original disks. With the repair utility, it says something like unreadable media, at best. I'm a little confused as to what is happening here, so, what steps should I take to verify if it is indeed the drive disc or something in the software?

  Thanks, Bruce

  Hello

  You may need to check with Toshiba Support, documentation online & drivers and their forums
  for problems known.

  Toshiba - Forums
  http://laptopforums.Toshiba.com/

  Toshiba - Contacts
  http://www.CSD.Toshiba.com/cgi-bin/TAIS/support/JSP/navShell.jsp?CF=su_contact

  Toshiba - drivers - access your model
  http://www.CSD.Toshiba.com/cgi-bin/TAIS/support/JSP/home.jsp?NAV=download

  Toshiba - Support
  http://www.CSD.Toshiba.com/cgi-bin/TAIS/support/JSP/home.jsp

  --------------------------------------------------------------------------------------------------------

  Step 1: Please do all the same underneath if you did some before as is often total
  a process that solves the problem.

  Try this - Panel - Device Manager - CD/DVD - double click on the device - driver tab.
  Click on update drivers (this will probably do nothing) - RIGHT click ON the drive - uninstall.
  RESTART this will refresh the default driver stack. Even if the reader does not appear to continue
  below.
  
  Then, work your way through these - don't forget the drive might be bad, could be a coward
  cable or slight corrosion on the contacts (usually for a laptop) and other issues.

  Your CD or DVD drive is missing or is not recognized by Windows or other programs
  http://support.microsoft.com/kb/314060 - a Mr Fixit

  Try this fix manually if the Fixit 314060 does not work
  http://www.pchell.com/hardware/cd_drive_error_code_39.shtml

  Your CD or DVD drive is missing or is not recognized by Windows or other programs-
  a Mr Fixit
  http://support.Microsoft.com/kb/982116

  The CD drive or the DVD drive does not work as expected on a computer that you upgraded to
  for Windows Vista
  http://support.Microsoft.com/kb/929461

  When you insert a CD or a DVD, Windows Vista may not recognize the disc
  http://support.Microsoft.com/kb/939052

  Your CD or DVD drive cannot read or write media - A Mr Fixit
  http://support.Microsoft.com/GP/cd_dvd_drive_problems

  CD/DVD drive does not appear in Windows Vista, or you receive this error in Windows
  Vista installation after booting from the DVD (AHCI)
  http://support.Microsoft.com/kb/952951
  Drive CD - R or CD - RW Drive is not recognized as a recordable device
  http://support.Microsoft.com/kb/316529/

  Hardware devices not detected or not working - A Mr Fixit
  http://support.Microsoft.com/GP/hardware_device_problems

  Another possibility is that the cables are loose. Remove ALL power, then make sure that the cables in both
  ends. Remove and replace, do not just tight. For laptops, you can often clean power and
  contacts data with a pencil eraser.

  Some DVD players do not use the Windows default drivers so check with the manufacturer of system and
  manufacturer of device to see if there is a firmware or drivers for your drive if necessary.

  ===============================

  Step 2: You have disc problems as the CD/DVD is actually 4 discs in 1 case (CD & DVD
  Burn and CD and DVD read). So it is not unusual for 1 or 2 operational so that other parts
  do it right.

  Did you follow the Troubleshooting Guide for the reader who still does not work? There are
  the entries in registry that the troubleshooter does not solve and those who "might" be the cause.

  Check with your Maker system and a device for the two possible firmware updates and
  the correct registry entries for your car.

  Here are the keys that I of course are those in question - for the subkeys of the CD/DVD drive
  as there will be other subkeys in these keys. Do not forget to ask specific keys involved as well as
  the parameters.

  HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Enum\IDE

  HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Hardware Profiles\0001\System\CurrentControlSet\Enum\IDE

  HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\Class\ {4D36E965-E325-11CE-BFC1-08002BE10318}

  -----------------------------------------------------------------------

  You can probably find more info here and maybe even the exact registry for your CD/DVD settings
  drive from someone with the same model.

  Forums - a lot of expert real help
  http://Club.myce.com/

  CD/DVD units
  http://www.myce.com/storage/

  Use DevManView to locate the CD/DVD in the registry (be careful and do a prior Restore Point)
  nothing change) - find the DevManView device and then make a right click on it free in RegEdit.

  DevManView - free - an alternative to the standard Windows Device Manager, which displays all the
  devices and their properties in flat table, instead of the tree viewer
  http://www.NirSoft.NET/utils/device_manager_view.html

  I hope this helps.

  Rob Brown - MS MVP - Windows Desktop Experience: Bike - Mark Twain said it right.

• CD/dvd drive will not read/burn CD

  Dell Dimension 4700 w/TSST CDRW / DVD TSH492B

  Originally, the PC does not recognize even the original drive. (Not sure what happened there...) Then I followed your "5 steps", open the PC and unplugged and reconnected the cables power and data, in Regedit, F12 and F2 and now the drive will read CDs of music via Itunes, but the habit of reading a photo previously burnt cd. It won't burn a cd. (I burned before CD on this PC)

  When I put in the cd, I hear he's trying to 'catch', but only about 3 waves of tours then... nothing. I have Sonic RecordNow software (supplied with the PC) of engraving and HP photo software and recognize that there is a blank cd - r in the drive D: ready to record.

  (I'm pretty computer) But I am confused as to why it won't read or burn. I am due for a new disk? I would be surprised that we have not much used because again a few years ago, we bought the Dell. (I've never even played a DVD on it) For most of the picture and music CD.

  
  

• CD/DVD drive will not read CDs in Equium A100-147

  Any ideas?

  Just had to use the restore disc. Now, do not read CD but DVD are OK.

  What type of CD? Music, data or movies?

• I have an error 39 and my cd - dvd drive will not read any disk

  My drive does not work tried several troubleshooting technicians.

  Try following the steps under "Windows XP" in the article following the MS KB:

  http://support.Microsoft.com/kb/982116

  These measures, to remove the UpperFilters and LowerFilters, values if they exist, in the registry key named can help.

  Create a System Restore Point beforehand and restart the computer later.

• Satellite P200 - 1 d 0 (PSPB6E) - CD/DVD drive will not read a disc

  Hi all

  Given that I have uninstall powerDVD on my laptop and alcohol 52% of my laptop, I'm unable to read any disc DVD or HD-DVD

  When I insert a disc, the departure by car to analyze and scan again and a new analysis... some applications like IE are frozen during this scan, then after a few minutes it stops just analyzes the disk and adds nothing. Impossible to explore the disc, Device Manager indicates everhing is correct and up-to-date.
  I have try to uninstall the drive from Device Manager after the abolition of upper and lower filter keys registry, no effect on my problem.
  I have also try to reinstall "Hardware Configuration" and HD DVD player, but no results

  Someone has an idea or another trick to try?

  THX in advance for your help

  Have you tried different s CD/DVD in the drive?

  Maybe you should clean the registry because there might be hints of powerDVD. For this, you can use CCcleaner:
  http://www.CCleaner.com/

  What operating system do you use? Have you installed it the Microsoft disc or disc Toshiba?
  Make sure you have all the updates of Windows installed.

• CD DVD WILL NOT READ OR WRITE. D: IS NOT ACCESSIBLE DUE TO THE I/O DEVICE ERROR

  Toshiba Satellite A - 105 Windows XP media center management with a MashitaDVD/RAM UJ - 841S drive will not read or write CDs D States is not accessible. Cannot be performed because of an i/o device error. However, I can play movie CD via the media center.

  Does anyone have a solution? Thank you!

  Hello

  ·        Was there no hardware or software changes the system just before this problem?

  Please try to follow link below to solve the problem with the DVD player:

  http://support.Microsoft.com/kb/891894

   

  Note: After a repair in method 2 in the link above, make sure you put the computer to start as usual as shown in method 2 in the above article.

  Hope this information helps you solve the problem. Let us know if it helps.

  Thank you and best regards,

  Ramata Thakur

  Microsoft technical support engineer.

  Microsoft Answers Support Engineer. Visit our Microsoft answers feedback Forum and let us know what you think.

• CD/DVD drive does not read discs on Equium A100

  My cd/dvd drive does not read any discs be it, white, written or commercially written. It opens and closes and is light to show that he is working on. Device Manager indicates that the device is functioning properly.

  Tried the update of drivers, no update available. Tried restoring the system back 1 day and 1 week and 1 month, then and still the problem cannot be corrected. When I put a cd/dvd in the drive and try to access it, it says: D:\ is not accessible. The request could not be performed because of an i/o device error.

  Can someone help me I tried everything my friends and I can think, or is it better to send just to toshiba warranty.

  If the solution proposed by James will not help, you should try to remove the drive to CD/DVD in Device Manager.
  After phone restart the operating system will recognize and initialize the disk again.
  After this review of the procedure if you can read, write the middle.

• MY CD/DVD DRIVE DOES NOT READ THE DISC READABLE

  MY CD/DVD DRIVE DOES NOT READ ANY READABLE DISK ALL OF A SUDDEN.

  I DON'T KNOW WHAT IT IS.

  I CAN HEAR THE COMPUTER TRYING TO READ BUT IT ME SAID JUST THAT HE HAS NO DISC INSERTED OR THAT THE DISC IS BLANK WHEN ITS CLEARLY NOT.

  IT would NOT be RETURNING to PLAY AUDIO CD IN iTUNES or WINDOWS MEDIA PLAYER.

  HELP PLZ

  Hello

  Step 1: Please do all the same underneath if you did some before as is often total
  a process that solves the problem.

  Try this - Panel - Device Manager - CD/DVD - double click on the device - driver tab.
  Click on update drivers (this will probably do nothing) - RIGHT click ON the drive - uninstall.
  RESTART this will refresh the default driver stack. Even if the reader does not appear to continue
  below.
  
  Then, work your way through these - don't forget the drive might be bad, could be a coward
  cable or slight corrosion on the contacts (usually for a laptop) and other issues.

  Your CD or DVD drive is missing or is not recognized by Windows or other programs
  http://support.microsoft.com/kb/314060 - a Mr Fixit

  The CD drive or the DVD drive does not work as expected on a computer that you upgraded to
  for Windows Vista
  http://support.Microsoft.com/kb/929461

  When you insert a CD or a DVD, Windows Vista may not recognize the disc
  http://support.Microsoft.com/kb/939052

  Your CD or DVD drive cannot read or write media - A Mr Fixit
  http://support.Microsoft.com/GP/cd_dvd_drive_problems

  CD/DVD drive does not appear in Windows Vista, or you receive this error in Windows
  Vista installation after booting from the DVD (AHCI)
  http://support.Microsoft.com/kb/952951
  Drive CD - R or CD - RW Drive is not recognized as a recordable device
  http://support.Microsoft.com/kb/316529/

  Hardware devices not detected or not working - A Mr Fixit
  http://support.Microsoft.com/GP/hardware_device_problems

  Another possibility is that the cables are loose. Remove ALL power, then check the cables
  both ends. Remove and replace, do not just tight. For laptops, you can often clean power
  and contacts data with a pencil eraser.

  Some DVD players do not use the Windows default drivers so check with the system manufacturer
  and the manufacturer of the device to see if there is a firmware or drivers for your drive if necessary.

  ===============================

  Step 2: You have disc problems as the CD/DVD is actually 4 discs in 1 case (CD & DVD
  Burn and CD and DVD read). So it is not unusual for 1 or 2 operational so that other parts
  do it right.

  Did you follow the Troubleshooting Guide for the reader who still does not work? There are
  the entries in registry that the troubleshooter does not solve and those who "might" be the cause.

  Check with your Maker system and a device for the two possible firmware updates and the
  correct registry entries for your car.

  Here are the keys that I of course are those in question - for the subkeys of the CD/DVD drive
  as there will be other subkeys in these keys. Do not forget to ask specific keys involved as well as
  the parameters.

  HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Enum\IDE

  HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Hardware Profiles\0001\System\CurrentControlSet\Enum\IDE

  HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\Class\ {4D36E965-E325-11CE-BFC1-08002BE10318}

  -----------------------------------------------------------------------

  You can probably find more info here and maybe even the exact registry for your CD/DVD settings
  drive from someone with the same model.

  Forums - a lot of expert real help
  http://Club.myce.com/

  CD/DVD units
  http://www.myce.com/storage/

  I hope this helps.
  Rob - bicycle - Mark Twain said it is good.

• Satellite L500-13D-CD/DVD drive does not read CD

  Hello

  I have a Toshiba Satellite l500-137 laptop with vista sp2.
  There is a cd writes that my dvd drive would not read, the driver can read other CDs & DVDs well.
  who says cd's seems to be fine as it can become red from the other computer.

  any suggestions?

  * Thanks to *.

  Hello

  That means only one disc can be read from your laptop and all other disks can be read properly? Well, in my opinion, it could be a disc problem, maybe it's striped s and so it can t be read to all readers.

  In your case, I would try to clean the lens of your CD/DVD drive. Therefore, you can use a microfibre cloth.
  Check it!

• My dvd player will not read my disk of Windows 8 Pro upgrade

  Computer laptop Dell Vostro 1500 with XP Professional, my TSSTcorp L632H DVD player will not read my Windows 8 upgrade disk.

  It will read other DVDs. I've updated the firmware.

  The properties of the drive is display type as unknown file system CD player with blue disk image but used space and free space as 0.

  By using Device Manager, when I ask him to fill the volume is the disk CD 0, Type DVD, free media, not applicable Partition Style, capacity, space Unallocate status and placeholder show all 0.

  I also tried to use a separate USB TSSTcorp DVD drive and it will not also read the Windows8 disc.

  My desktop (Windows, 8, 1) DVD drive Asus computer reads the disc of Windows 8, but I can't use it to load Windows 8 on my laptop - or what I can?

  Can I connect my laptop to my desktop to upgrade laptop computer at Windows8 use of the desktop DVD player?

  I managed to copy the disc of Windows 8 on an external hard drive using another laptop that can play the DVD.

  Then I attached the external hard drive to my laptop and run Setup from there and installed Windows 8 to my old laptop to Windows XP...

  Thanks for your suggestion.

• CD/DVD-Rom will not read the CD

  I just upgraded from vista to windows 7 Home premium database on my laptop and now my CD-DVD-Rom will not read any CD I put in the drive. He reads that DVD very well so I'm up for a loop now. My drivers are all far better that I can find. I know it's a CD-DVD-Rom, because before I updated I had no problem reading CDs and DVDs. This is a problem because all my anti-virus and other programs are all on CD. I don't know how to fix this. Any suggestions would be greatly appreciated.

  -Thank you

  Thanks for the post with suggestions. I have tried it all and still had the same problem. I called Dell and got the laptop computer and an hour with a tech restarted my computer and try to fix it, they decided that something in the upgrade process damaged my CDRom and they sent me a new to replace my current one. I'll get it Tuesday and weather post or not, that is the question. Just in case where there are other people out there who might have the same problem.

  -Thank you again for your help

• CD/DVD drive will not open a picture disc

  My CD/DVD drive will not open a photo record, any ideas?  It used to work and now will not, it is not an old computer

  Hello

  Here's what you can try to solve the problem: http://support.microsoft.com/kb/330135