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• I have two Adobe Id with first ID, I used the trial version. When it expired, I did the second ID and purchased Adobe Acrobat proDC version with monthly subscription. On my first ID it shows now that I have Acrobat pro DC subscription. Second ID (the one

  I have two Adobe Id with first ID, I used the trial version. When it expired, I did the second ID and purchased Adobe Acrobat proDC version with monthly subscription. On my first ID it shows now that I have Acrobat pro DC subscription. Second ID (the one I bought the subscription) shows nothing. Now, during installation by using the ID of the first, all is going well, except using the software. He always says "your trial has expired! Using the ID of the second to make same duration does not work... I can't download the right version. Free trial only. Pleasehelp me. I'm desperate.

  Hi kimmok51975897,

  I will recommend you to contact our customer service team to get this fixed number. Follow this link Contact Customer Care, sign in using your Adobe ID (under which you subscription) & check on "still need help? Contact us' button.

  Kind regards
  Nicos

• I just purchased Adobe Acrobat pro DC and I try to download it says HTTP failed.  Now what?

  I just purchased Adobe Acrobat Pro DC and I try to download it says HTTP failed.  Now what?

  Hi markt97800229,

  If you have purchased a retail serial key, use this link - https://helpx.adobe.com/acrobat/kb/acrobat-downloads.html

  Choose Acrobat Standard DC (Classic)

  If you use subscriptions, or if your organization has purchased Acrobat DC license via program ETLA or VIP, you can download the installer from this page click on the link - https://helpx.adobe.com/acrobat/kb/acrobat-dc-downloads.html

  Choose Acrobat Standard DC (continuous)

  Thank you

  Karan

• already downloaded Adobe acrobat, but when I try to use it, its asking me to download again

  Why my adobe reader software is nt working

  already downloaded Adobe acrobat, but when I try to use it, its asking me to download again

  Uninstall and reinstall Adobe reader software

  Impossible to uninstall or update Adobe Acrobat reader
  http://en.kioskea.NET/FAQ/168-impossible-to-uninstall-or-to-update-Adobe-Acrobat-Reader

  Download Adobe Reader:
  http://get.Adobe.com/reader/otherversions/

  J W Stuart: http://www.pagestart.com

• I already buy Adobe Acrobat Pro for mac on September 17, 2012; But due to the formatting of my mac, I'm not able to install

  I already buy Adobe Acrobat Pro for mac on September 17, 2012; But due to the formatting of my mac, I'm not able to install

  Acrobat XI, X - http://helpx.adobe.com/acrobat/kb/acrobat-downloads.html

• I uninstalled my previous trial version of Adobe Acrobat DC Pro and now the installation of my purchased Adobe Acrobat Standard asked previous S/n

  I uninstalled my previous trial version of Adobe Acrobat DC Pro and now he asked previous S/N during the installation of my purchased Adobe Acrobat Standard and will not let me complete the installation.  I bought this software $150.00 because I have work to do today, now, I have a $150.00 download that not even open a .pdf file.

  you purchased an upgrade from a previous version.  When prompted Select this release candidate and enter its serial number (those eligible version).

  If you do not have a qualifying version, you bought the right product, http://helpx.adobe.com/x-productkb/policy-pricing/return-cancel-or-change-order.html

• I have a toshiba laptop which has google chrome. The laptop has already installed adobe. My question, my computer will support creative cloud so that I can use Photoshop and Illustrator? Thank you

  I have a toshiba laptop which has google chrome. The laptop has already installed adobe. My question, my computer will support creative cloud so that I can use Photoshop and Illustrator? Thank you

  Hi Julie

  You can check the minimum specifications here:system requirements | Cloud Creative

  Kind regards

  Guinot

• How can I activate my purchased Adobe Acrobat Pro XI to win?

  How can I activate my purchased Adobe Acrobat Pro XI to win now that it is downloaded and installed?  Had internet problems when prompted and now can't find?

  You must use the serial number that comes with the purchase to activate the software.  If you have a problem with agress to serial number, you must contact Adobe Support by chat or phone when you have the serial number and activation problems.

  Here is a link to a page with options to help make contact:

  http://www.Adobe.com/support/download-install/supportinfo/

• Purchase Adobe Acrobat Pro DC has the possibility to send the signatures?

  I did a 30 day trial of the product and knew that it would work so I ordered the product.  When I load on my computer and start working, it doesn't have the ability to send the signatures.  Why is this lack?

  Hi coc530,

  It's a subscription for Acrobat Pro DC or is a perpetual license?

  Subscription Pro DC Acrobat has send to the option of Signature electronic signature, electronic signatures online | Adobe Acrobat DC

  Kind regards

  Nicos

• purchase Adobe Acrobat Pro XI

  Can I buy Adobe Acrobat Pro XI with on the cloud?  or you have to get the cloud?

  Hey dianem86585548,

  With the launch of Acrobat from DC version, Adobe has stopped selling the Acrobat XI version.

  You could contact the dealer if they could provide you with the software Acrobat XI.

  The newly launched Acrobat DC version is a part of the Document cloud and can be purchased as a subscription or license.

  So, why don't try you this new version and enjoy its functions and features.

  To learn more about the Acrobat DC version, please visit: FAQ | Adobe Acrobat DC

  So, you want to give it a try? Download Adobe Acrobat free trial version | Acrobat Pro DC

  Let me know.

  Kind regards

  Ana Maria

• I already buy Adobe Acrobat 9 Standard in my old computer, right now I change my computer to another new, but I Don t know how to use this license in my new computer

  So, how I continue with using the software Adobe Acrobat Standard in my new computer whitout pay a new subscription?

  @

  Hey Ignacio vazquez martinez,

  If you have the installation disk and serial number then you can use it to install on your other computer.

  Kind regards

  Anand

• You have just purchased Adobe Acrobat Pro DC (Windows, English), had accepted my serial number but it doesn't let me start if I get the serial number from a previous version, I can find no trace of the history of my account - suggestions?

  As above.

  It's driving me crazy!

  Hello

  Looks like you have purchased an upgrade Acrobat DC and not the full version.

  In this case, he invites, you type the serial number of a previous version more.

  I would ask you to consult the following link and get your trade-in.

  https://helpx.Adobe.com/x-productkb/policy-pricing/return-cancel-or-change-order.html

  Concerning

  Sukrit diallo

• Cannot use the serial number provided after purchase Adobe Acrobat for Windows.

  Serial No. shows as inactive, but I just bought the software and my confirmation email shows this serial number.

  Contact Adobe technical/customer support.

• Adobe Acrobat Pro PC vs Adobe Acrobat 9

  I bought and downloaded Adobe Acrobat Pro DC but I think I need Adobe Acrobat 9 to do (with the composer Conga merge fields) - how buy and get a serial number for Adobe Acrobat 9 instead?  Since I already bought Adobe Acrobat Pro DC it lets me download Adobe Acrobat 9, but I don't have a serial number to use.  I don't even know if Adobe Acrobat 9 will work for me, but I hope. y at - it a key serial number of the trial that I can use to try it?

  Thank you!

  Hi kime42215988 ,

  I'm sorry, Acrobat 9 Pro is an older version and is no longer available for purchase.

  You can check with any close Adobe reseller for this product as well as the serial number.

  Only available with the purchase of adobe Acrobat Pro DC.

  Kind regards

  Christian

• Need Activation Code for Adobe Acrobat 7.0 Professional

  I used what Adobe very well, then I updated my computer to Windows 10 and now he asks an activation code because the system has changed. can someone tell me how to get an activation code, so I can continue to use my Adobe or any recommendation as to how I would solve this problem. Thanks in advance.

  HI RMH engineering,

  Acrobat 7 is not compatible with Windows 10. I suggest you kindly purchase Adobe Acrobat DC which is fully compatible with Windows 10. For more details, please see Adobe Document Cloud | Adobe Acrobat DC

  In addition, due to a technical problem, Adobe has disabled the activation server for CS2, including Acrobat 7 and hearing 3 applications. Please check error: "Activation Server unavailable". CS2, Acrobat 7, pass a hearing 3