CD rom will not play any CD

I put a cd in the drive and it does nothing. I hear it turn around several times but nothing happens. I tried different CDs in case it was something to do with the discs, but nothing. Research on computer disks, it is not recognizing that there is a disk of the computer. I looked at the Device Manager and there is a small yellow warning triangle. I right click and open properties, it tells me that "the device cannot start" so I updated the driver and he said: he is already up to date, but always said it cannot start.
Help, please.
Thank you.

Hi Beeb24,

Thank you for taking the time to post.

Try the following steps,

To resolve this problem, remove the affected filter drivers. To do this, follow these steps:

  1. Click Start

    type regedit in the Search box, and then click regedit in the list programs.

    If you are prompted for an administrator password or a confirmation, type your password, or click on continue.
  2. Locate and then click the following registry subkey:
    HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\Class\ {4D36E965-E325-11CE-BFC1-08002BE10318}

    Be careful it can be many instances of the registry subkey that is mentioned in step 2. You must ensure that you are in the appropriate registry subkey before modifying the UpperFilters and LowerFilters values. To verify that you are in the appropriate registry subkey, make sure that the default data value is the CD-ROM/DVD-ROM and the class data value is CDROM.

  3. In the pane, click UpperFilters , and then click Remove.
  4. Click Yes to confirm the deletion of the UpperFilters registry entry.
  5. In the pane, click LowerFilters, and then click Remove.
  6. Click Yes to confirm the deletion of the LowerFilters registry entry.
  7. Output The registry editor, and then restart the computer.

If this does not work, please provide brand and model of your computer so we can point you in the right direction on how to get the driver for your CD/DVD ROM.
Please let me know if you still experience this issue so that we can continue to troubleshoot

Martin
Microsoft Answers Support Engineer
Visit our Microsoft answers feedback Forum and let us know what you think

Tags: Windows

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