Charged for 5 months after the cancellation
Hello
I bought Adobe After Effects months subscription and cancelled after March. Even if I was responsible from April to August. I have not received all invoices from Adobe by e-mail. I talked to a person of discussion of technical support and receive a statement of the cat where he informed me that it was a mistake on the side Adobes. Then he said that we can not refund payments for the month. So what now? Adobe is given money for a product that I haven't used. they get the money for their mistake?
I want a solution to this problem.
Thank you
Please respond to the private message that I sent you so that we can help you properly.
Tags: Adobe
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Monitoring of service tag:
Computer: Non-Dell, build self about 2 years ago. Ivy Bridge i5, motherboard Gigabyte Sniper, 16 GB RAM, XFX 7970 GPU and XFGX 7950 GPU crossfire, 256 GB SSD, Corsair AX 860W (860W on independent 12V rails) supply power. Windows 7, 64-bit. (D2342 LG secondary monitor).
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Hello how are you
I'm unable to use my programs, I made the purchase could be used for a month, but it does not all Bill and any charges for this month and now appears as Plan of creative photography of cloud (annual) expired, when I walk in the plans and products. It is necessary to activate the urgent, but I just can't and would like to know by what means is the monthly bill.
Urgent await returnThank you
Your subscription to cloud shows correctly on your account page?
If you have more than one email, you will be sure that you use the right Adobe ID?
https://www.adobe.com/account.html for subscriptions on your page from Adobe
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If Yes
Some general information for a subscription of cloud
Cloud programs don't use serial... numbers you, connect you to your cloud account paying to download & install & activate... you may need to sign out of the cloud and restart your computer and log into the cloud for things to work
Sign out of your account of cloud... Restart your computer... Connect to your paid account of cloud
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