Double charged for the cancellation of the subscription

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• Double charged for the service and support will not help!  Can you?

  Anyone know the secret to get a real person on the phone at Adobe?  These cat overseas representatives are not cut it!  I have a detailed transcript of a chat where the rep has no idea and can't even articulate their responses well enough to be called support. My problem is simple:

  Last month, Adobe somehow has not received my automatic membership via PayPal payment, even if the PayPal transaction has been completed, and the funds have been removed and delivered (I have documentation that Adobe don't want to watch).

  I used the support available to me - a poor attempt at a service of cat - nothing works.  The representative was informed of the situation and proceeded to charge me for the service once again, even though I told them I had already been charged, and it was a mistake on their part.  Now I have an another $49.99 charge on my account.  So that re - activate my subscription, it wasn't what I asked.  When I contacted PayPal about this, their response was to cancel my subscription, completely, but still no refund my second count (they also have a system of foreign aid, under normal)...  Now, I'm in the 'warning' of 30 days period before my service is completely turned off and not sure if I want to trust Adobe to my money, once again.  I contacted my bank - that should be a last resort, but I guess that is where I am, now.  They are willing to work with me, because I can pick up the phone and explain the situation to them.  Why I can't do this with Adobe?

  My last option is to take advantage of free legal assistance for my company and sue Adobe for $49.99, which seems silly, until you realize that it's free, and Disney has AMAZING lawyers at our disposal.  Is this really necessary?  Why am I put through so much aggravation due to the error of Adobe?  If I return, I would expect compensation for my trouble.  At least a few months of free service for the overload and my months of unrest.  Otherwise, affinity looking really tempting...

  Hello

  Please see Contact Support FAQ: impossible to reach support via the link "Contact us"

  Hope that helps!

  Kind regards

  Sheena

• I have to cancel my subscription ExportPDF; I was charged for the year ahead, but I don't need.

  I have to cancel my subscription ExportPDF; I was charged for the year ahead, but I don't need.

  Go to Adobe Creative Cloud

  Hi Olga,.

  Please check the help below document:

  ICES.html https://helpx.adobe.com/x-productkb/Policy-Pricing/Cancel-subscription-Acrobat-Online-serv

  Kind regards

  Sheena

• I have a charger for the iPhone I'll be able to go to the Apple Store and trade it for a new?

  I have a charger for the iPhone I'll be able to go to the Apple Store and trade it for a new?

  A1yvng wrote:

  I have a charger for the iPhone I'll be able to go to the Apple Store and rare it for another?

  I'm sorry, but that 'rare' mean in this sentence? If you are having problems with a charger and the phone, he came up with that is still under warranty, the unit would be under warranty. It will have to be reviewed by Apple, they make determinations. If you have purchased separately the charger, then it must be aged less than 1 year, and the review itself would apply. I hope that's what you're referring to.

• I sent 2 SMS to the iPhone even from the same location 1 hour out. Why I was charged for the second message, but not the first?

  I sent 2 SMS on the phone even in the same place 1 hour apart. I was charged for the second message, but not the first. Why charge me? I was under the impression that the messages sent between iPhones are free?

  I was under the impression that the messages sent between iPhones are free?

  It's a little more complicated than that.

  If the message is sent as an iMessage (blue) uses the data that could be part of your cellular data allowance or WiFi depending on what you are connected to. If it is sent as SMS (green) it takes however your carrier charges you for SMS.

  For a message to be sent in an iMessage, both parties need to have a device capable of iMessage (e.g., iPhone, iPad, Mac), iMessages allowed to have (settings > Messages > iMessage > on) and be connected to the data (Wifi or cellular).

• How will I know if I am being charged for the use of data on the mini2 ipad

  How will I know if I am to be charged or billed for usage on my ipad mini data 2?

  Hello

  You can be charged for the use of data on an ipad, if it has a SIM card

  Cellular data.

  If your home wifi is unlimited you will not be charged more.

  Unless your WiFi has a hat of data ie download limit.

  See you soon

  Brian

• Paid for the subscription and is written in LK - trial version

  Paid for the subscription and is written in LK - trial version

  Number: 14.03.2016

  [personal information... [Mod - https://forums.adobe.com/docs/DOC-3731]

  [This is an open forum, not the Adobe support, please do not post personal information]

  Your subscription to cloud shows correctly on your account page?

  If you have more than one email, you will be sure that you use the right Adobe ID?

  https://www.adobe.com/account.html for subscriptions on your page from Adobe

  .

  If Yes

  Sign out of your account of cloud... Restart your computer... Connect to your paid account of cloud

  -Connect using http://helpx.adobe.com/x-productkb/policy-pricing/account-password-sign-faq.html

  -http://helpx.adobe.com/creative-cloud/kb/sign-in-out-creative-cloud-desktop-app.html

  -http://helpx.adobe.com/x-productkb/policy-pricing/activation-network-issues.html

  -http://helpx.adobe.com/creative-suite/kb/trial--1-launch.html

  -ID help https://helpx.adobe.com/contact.html?step=ZNA_id-signing_stillNeedHelp

  -http://helpx.adobe.com/creative-cloud/kb/license-this-software.html

  .

  If no

  This is an open forum, Adobe support... you need Adobe personnel to help

  Adobe contact information - http://helpx.adobe.com/contact.html

  Chat/phone: Mon - Fri 05:00-19:00 (US Pacific Time)<=== note="" days="" and="">

  -Select your product and what you need help with

  -Click on the blue box "still need help? Contact us. "

• How can I make my PC OS meets the requirements and get windows vista to be taken in charge for the installation of adobe lightroom 6?

  How can I make my PC OS meets the requirements and get windows vista to be taken in charge for the installation of adobe lightroom 6?

  Well, I'm not really sure of Windows Vista.

  You can contact customer service for additional troubleshooting.

• I paid for the subscription of three years last year and I was not able to use the progam... currently I moved I don't know if I can find my serial number, even if I can have pilled upward through my bank statements

  last year, I paid for the subscription of three years, I have used or been able to use the program, even if it was paid because I moved from the place where I myself was when I bought the program and I've lost my serial number, or can I get a refund because she was taken out of my account.

  Hi christineg24805464,

  You can check under your active subscription account: Adobe ID

  Serial key is not required to activate the subscription.

  It can be activated using your e-mail address with which you bought the subscription and the Adobe password.

  Kind regards

  Claes

• Why can I not use office (trial expired) even if I paid for the subscription?

  I just bought the subscription student and teacher a year ago 10 minutes, and when I open Photoshop and Flash it does not detect that I've already paid for the subscription (trial has already expired). Any help would be appreciated, I'm sorry if this has already been posted. I have not received an email confirming my purchase and I signed as long as the same ID adobe like when I paid for the subscription.

  Hello

  I can't pull the top and recent details of the order with the email address used to log in to the forums. Could you help me with the order number, I can check in the system for you.

  ^ Ani

• Is it possible to be charged for the entire year instead of monthly?

  Is it possible to be charged for the entire year instead of monthly?

  Hey, Francine.

  Please reach out to the Adobe Customer Service because they would help you with the same.

  Contact | Adobe

  Kind regards

  Ana Maria

• paid for the subscription, but Muse CC does not work, he asks me the serial number

  paid for the subscription, but Muse CC does not work, he asks me the serial number, any help?

  Hello

  Depending on your operating system, please try the following steps

  Windows

  • Click on the start"" menu. Select "All programs" and then "accessories."
  • Right click on "Notepad" and select "run as Administrator"
  • Click "Continue" on the "Windows needs your permission" dialog box
  • When Notepad opens, click file, and then select open
  • In the file name field, type the following text:
  • C:\Windows\System32\Drivers\etc\hosts
  • If all of the entries in the host file include keywords such as "adobe", remove these entries. These are used for the purchase of licenses Adobe.
  • From the menu, select 'file', 'save' after changing
  • Restart the Muse

  Macintosh

  • Click the "Finder". Select the folder "Applications".
  • Open the "Utilities" folder and select "Terminal".
  • Type the following command:
  • sudo nano/etc/hosts
  • Enter the password associated with the user of the OS when prompted
  • If all of the entries in the host file include keywords such as "adobe", remove these entries. These are used for the purchase of licenses Adobe.
  • Press CTRL + o to save the file
  • Press Ctrl + x to close the file
  • Restart the Muse

  Let me know the result

• Double charged for almost 2 years

  When I signed up first for creative cloud in July 2013, the registration system crashed just after that I had entered my debit card details - the adobe account has not been created but my debit card has been charged. Yay I guess? I opened a help desk support and I was told that I had to go through the sign up process again, and that could solve my problem. I was specifically told that I would have not charged again, so imagine my surprise when I was. Several discussions with the service desk were a complete waste of time and ultimately I thought screw, its just $30 and is not worth my time to run after.

  In order to verify my debit card account later, there were a few quirks in the subscription paid on (or around the 20th of the month) and the visa hold in place, at the same time, which was released a few days later. Fast forward to may 2015, and I realized that the thing of hold of visa was not, infact, a visa case place a hold, take the extra money, by releasing the hold, but rather adobe charge me the 20 for the account that was ever created, and then again 3 or 4 days later for the account which has been a success.

  So I went through the help desk stuff once again, and the first person was reasonably helpful and which identified so that they could not see multiple charges on my credit card, but they would intensify the call to the database team who could get back to me with 48 hours. Pass of 7 days and not a Word to anyone from adobe. So I call again, this time I get an apology from the person of helpdesk and a reescalation to the database team and a promise that I would hear back within the next 48 hours. A week passes again once and not a Word to anyone.

  So in the next 4 days I be charged twice for creative cloud to new enforcement, which will lead me to overpay adobe by approximately $670 in the last two years. And I'm still not unless you have actually sorted. To be honest, the service of technical support of Adobe has just been completely terrible and not a single instance in the last 2 years has done another thing that costs me time and money. I understand that sometimes people forget they have multiple subscriptions and adobe need to check for that, but it was the first time I've ever bought something belonging to adobe and based on my experience, I won't do it again once I decide finally to unsubscribe from creative cloud.

  At this point, I am at a loss (figuratively and literally) and is seriously considering moving through the process to cancel my debit card or attempt to do a charge back for the past two years through my Bank and visa. If this does not work, the only other option I have at this point is to try small claims court to retrieve money - which is completely stupid because all it would take is an escalation to the billing department to see that Yes, we were double charged for more than two years, and will grant a refund on behalf of ghost.

  Note that I don't have a problem with the software (apart from the fact that the creative cloud crashed and charged me recurring anyway), just the extremely poor advice and lost on promises.

  Hello

  Please contact our customer support team and they will help you with the same.

  https://helpx.Adobe.com/contact.html

  Concerning

  Maansee

• Help understand the Double billing for the same product on the same account

  Recently, I realized that I make double charge on my account from creative cloud for the same exact items charged to the exact same credit card. In addition, I must say that I had two accounts still somehow. It is because I have lost access to the associated e-mail account and do could not connect. When I talked to Adobe at this time there they notify that I have create a new account with a new email, I did. That being said, every month for almost a year I was charged $31,79 and the new account as well. (I admit I'm not very good about checking all my automatic subscriptions online monthly but supposed to Adobe as a company highly and popular, could do things). I called and the first representative I spoke with today understands the problem and transferred to me for a refund, however once transferred, the representative was not only do not understand but rude and gave me a refund for 6 months. As of today, they canceled the account I have not used and me be charged twice a month for but only paid 6 months more than 12 months of double billing. The representative tried to tell me he was doing me a favor because I wasn't in charge of normal early termination fees. It has become so confusing and so I did at that moment that I said I would get more help here in the forums...

  1. I'm trying to understand why in the world they would even charge me a cancellation fee when I was clearly NOT cancellation of an account, just to make a change, which was made according to the way which they charged me and, of course, who they do not now recognize?

  2. How can I reload the same exact account for exactly the same product with activation of the said product as a single computer, and no other user (not to mention that I just used the product)?

  Any help or advice would be appreciated!

  All first of all my apologies for the not so pleasant experience.

  The Adobe ID here in the forum has a CC bought in March 2016 with no cases registered.

  I understand that this is for another subscription CC, could you please me message in private closed, the file number or the number of order which you have been invoiced in duplicate.

  I can probably follow that.

  Concerning

  Stéphane

• charged for the purchase, that I don't have them they

  I recently received an invoice by e-mail to Apple for an article that I did not order or purchase. So, I think that my apple account has been compromised.

  I have now changed my password and completed the form 'Cancel and manage subscriptions' but I have not received an email back from Apple about the cancellation of this order.

  Can someone help me find a way to ensure that this purchase not approved is cancelled my account while I am not charged for something that I have not bought?

  Also if there are other forms or a person / group I have to contact in particular with regard to my compromised account I you would be very grateful if someone could let me know.

  Thank you very much in advance for your help

  Camgirl2

  What 'form' have you completed? It is likely to have been a phishing e-mail trying to get the details of your account and payment and not Apple.

  Phishing and similar e-mail: Phishing and other suspicious emails

  The phishing emails: identifying fraudulent "phishing" email - Apple Support

  ITunes real e-mails: identification of legitimate on the iTunes Store - Apple Support emails

  View the purchase history of your account: view the history of your purchases from the iTunes Store - Apple Support

  If it is a real e-mail and it shows on the purchase of your account history, and no one else has access to your account or computers/devices, please contact iTunes Support: https://support.apple.com/contact . And change the password of your http://appleid.apple.com account (which is how you already changed it?) - after changing: what to do when you have changed your Apple ID email address or password - Apple support.

  If it is a phishing e-mail you send to Apple: [email protected] and then delete him.