Chromebook 14: 14 Chromebook accepts more power

Hello

I bought a Factory reconditioned Chromebook 14 several months (24/03/2016).  Today, I plugged the chromebook for a bit of extra power (battery to 64% at the time). I noticed that the charge indicator on the battery icon in the lower right corner of the screen comes on.  Then I unplugged the power cord and plugged in. The indicator light on the side of the chromebook (next to the electric cannon) is a turn on.  After moving the cable of load at 3 different points of sale in the House (which have been confirmed working by other devices with the help of power), I determined that the problem is indeed with the Chromebook (or the power cable).  At this point, the battery is still around 60% and I chromebook turned off where the diagnostic data are needed.

Other forums, I looked through so far have asked for the release of crosh on a battery test, I ran. The output is below:

Welcome to crosh, the developers of Google Chrome OS shell.

If you got here by mistake, don't panic!  Just close this tab and operate.

Enter 'help' for a list of commands.

crosh > battery_test
No test of specified length. Default value of 300 seconds.
Battery (64,98% left)
The battery: 94,36%
Please wait...
Battery of 0.69% in 300 second (s).
crosh >

Please help.  I don't know if it's the charging cable, or the chromebook himself.  The battery seems fine. It just seems to be a problem with the entrance of power between the wall and the machine itself.

Here's the whole problem, end-to-end.  I spoke to a Google Chromebook support Member who accompanied me through a hard reset-both with the power cable connected and without. This term did nothing. They me transferred to HP support. He checked that I didn't have another device to test the power cable, or another power cable to test the powered chromebook.

While on the phone, we talked about how this was a buy refurbished with a 90 day warranty, and given that it was day 91 (Yes, the problem started the day after the expiry of the 90 day warranty), I had 2 options - pay $43 plus taxes and delivery for a new power cable , or pay $229 to send in the chromebook for maintenance.

At that point, I decided I think about my options and call later with a decision.  In the meantime, I went and read amazon.com for power cable options and came across this:

https://www.Amazon.com/replacement-adapter-Chromebook-laptop-computer/DP/B00IZQSP8K/ref=sr_1_2?ie=UTF8&QID=1467039372&SR=8-2&keywords=Chromebook+14+power+cord

It came in the mail yesterday, and I was able to verify that it works with my chromebook (model 14-q039wm) and load the chromebook very well indeed.  My problem has been resolved with a new feeder from amazon for $15.99 + shipping costs.

Thanks for helping make me the representative of Google!

Tags: Notebooks

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