Cisco 7931 G do not start after factory reset
Hello world
So, I came across a problem that I hit an absolute impasse. I will list it first, then I will follow it with various methods, I tried to solve it.
The phone in question is a 7931G, I can't tell you what software to boot, he's trying to boot from because it does not go far enough in the boot, treat for me to say. I did the factory reset as recommended by the documentation: give power to the phone (in my case through PoE on a UC540), press and hold the ' # ' until the side buttons are flashing turn upward. At this point, press the 1-2-3-4-5-6-7-8-9-*-0-# keys and wait until the course ends. The UC540 was active DHCP, all of the latest software on it (Sogiciel 8.6) and tftp-server was operational as well.
What's happening: the phone starts the boot process and go to the screen that says "Update"... "and then, quickly, it flashes on the screen that she asked ' term31.default.loads... 0% "and then it starts to boot (Cisco logo appears)." On the bottom left where it usually shows a box with a check mark, it now shows a full circle in a slightly larger circle. He sat at the splash screen for about 2 minutes, stop and try to move on once more.
I do not know what boot image he used before the factory reset, but this time around his supposed to pull the image of "SCCP31.9 - 1 - 1SR1S.loads. I read in a separate thread support the first 7931 must be upgraded to "SCCP31.8 - 5-4 S .loads" before he can start from 9.x software. So I tftp had the entire folder 7931 Sogiciel 8.2 UC540 to the UC540. I created the entries of the tftp server and alias and set the 7931 load newly downloaded software. Nothing. (The newly downloaded had the corresponding term31.default.loads of the file that was pointed toward the 8.5.4 files).
I rolled back the UC540 everything back to 8.2 Sogiciel, with all the default configurations. Connected to an another phone 7931 (currently logged in as my personal and registered phone CUCM), than the phone registered car very well. I assigned it lines, performed test calls and all of the features worked as expected. 7931 issues, however, remained with the same problems.
I tried to connect the problematic 7931 to CUCM of office, but the problem has prevailed without worrying what port I used.
Any ideas or suggestions would be greatly appreciated. My goal here is to get the phone to properly initialize and eventually to register with the UC540.
Thank you
Andrei.
EDIT: addition of debugs for tftp
001095: 2 August 22:19:45.928: % LINK-3-UPDOWN: Interface FastEthernet0/1/1, changed State to
001096: 2 August 22:19:46.928: % LINEPROTO-5-UPDOWN: Line protocol on Interface FastEthernet0/1/1, changed State to
001097: 2 August 22:19:52.400: TFTP: application server port 49152, socket_id 0 87903524 process 160 x
001098: 2 August 22:19:52.400: TFTP: read the 10.1.1.11 host demand (49152) via BVI100
001099: 2 August 22:19:52.400: TFTP: looking for term31.default.loads
001100: 2 August 22:19:52.400: TFTP: open flash:/phones/7931/term31.default.loads, fd 3, size 655 to process 160
001101: 2 August 22:19:52.404: TFTP: sending of block 1 (retry 0), socket_id 0 x 87903524
001102: 2 August 22:19:52.404: TFTP: ACK received for block 1, socket_id 0 x 87903524
001103: 2 August 22:19:52.408: TFTP: sending of block 2 (retry 0), socket_id 0 x 87903524
001104: 2 August 22:19:52.408: TFTP: ACK received for block 2, socket_id 0 x 87903524
001105: 2 August 22:19:52.408: TFTP: finished flash:/phones/7931/term31.default.loads, 00:00:00 time process 160
001106: 2 August 22:19:53.040: TFTP: application server port 49153, socket_id 0x86A5CB70 process 160
001107: 2 August 22:19:53.040: TFTP: read the 10.1.1.11 host demand (49153) via BVI100
001108: 2 August 22:19:53.040: TFTP: looking for term31.default.loads
001109: 2 August 22:19:53.040: TFTP: open flash:/phones/7931/term31.default.loads, fd 3, size 655 to process 160
001110: 2 August 22:19:53.040: TFTP: sending of block 1 (retry 0), socket_id 0x86A5CB70
001111: 2 August 22:19:53.044: TFTP: ACK received for block 1, socket_id 0x86A5CB70
001112: 2 August 22:19:53.044: TFTP: sending of block 2 (retry 0), socket_id 0x86A5CB70
001113: 2 August 22:19:53.044: TFTP: ACK received for block 2, socket_id 0x86A5CB70
001114: 2 August 22:19:53.048: TFTP: finished flash:/phones/7931/term31.default.loads, 00:00:00 time process 160
001115: 2 August 22:22:01.788: % LINEPROTO-5-UPDOWN: Line protocol on Interface FastEthernet0/1/1, changed state down
Try to restore to 8.5.2 or 8.4.4.
Tags: Cisco Support
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