Cisco IP Communicator with Bluetooth headset has fast battery drain

Hi all, hoping to exploit the collective knowledge here to find an answer to a question that we live with bluetooth headsets with quickly draining the battery.

Environment: We run Cisco UCM 10.5 and have some users with Cisco IP Communicator 8.6.4.  Computers are a mixture of office/computer laptop with Windows 7 32/64 - bit.  Most are bluetooth headsets, Plantronics Voyager legend UC with some older models of Plantronics.  These use a bluetooth dongle separated with flag State.  This helmet is announced as having 7 hours of talk time and 10 days standby.  Plantronics software is set to Audio enabled detection and headphones to maintain for PC connection as it is disabled.

Behaviour: Normally, when the bluetooth headset is not in use, the light blue and the helmet is considered as standby.  When a call, the indicator light is a slow blink showing the helmet is in active use.

Question: When not in a call, or when the CPIC is even launched, the indicator light is a blue blicking and users can hear 'air' in the helmet, even when not off the hook.  This led the helmet to be in Active mode and thus draining the battery at a higher rate.  Even if option software Plantronics headphones maintain link PC is off, it acts as if it was.  The only way that we were able to work around this problem is in the Plantronics software to disable Audio detection enabled.  This leads to the user needing to press the answer on the headset button and the answer button on the software phone which isn't ideal if users are up and on.

So having said all this, is there a resolution to allow the headset to use with CPIC without the helmet being still active?

It comes to video over IP, please move to the appropriate area.

Tags: Cisco Support

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