Classic phone holder blackBerry SUCKS! Poor training and the call centre in the Philippines!

I bought a classic there is about 1 1/2 weeks and had not yet found the user guide. I called their phone support several times with simple questions and most of the time, they could not answer questions or gave me completely false answers. For example, I didn't know how to access the FM radio function and support BB told me to contact the carrier to bring them to market. I knew that the answer was wrong and once I found and read the guide to the user discovered how access FM radio. My point is that these representatives have a knowledge on the classic. They are located in the Philippines and their English skills are limited and it is difficult to communicate with them. If anyone has had this experience and anyone could explain why the BB spend the resources necessary to make these fine products and then skimp not big time on the customer support? And if BB company listen to MOVE YOUR PHONE SUPPORT EITHER to THE UNITED STATES or CANADA for YOUR CLIENTS IN THE UNITED STATES AND MAKE SURE ENGLISH IS THEIR mother TONGUE. And please do not hire someone who has lived in the United States or Canada for a short period of time and has recently learned to speak English.

That support number is added to the support you get from your provider. The way it is supposed to work is that att with your phone number. Either they don't solve your problem, or that they degenerate to BlackBerry supported which is the same as the paid support, but if they skyrocket you, you do not pay anything. The problem is that carriers are too lazy to do the climbing when / if necessary.

Tags: BlackBerry Smartphones

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