Client can not open my Word file

I'm a writer to RESUME running OS X El Capitan 10.11.3.  I sent a resume in Word docx format to a customer who has an old Mac that works on 10.5.8.  She cannot open the file.  Then, I sent him back to him like a plain .doc file, but it can not open, either.  Is there a solution?  Or do I have to send the customer to the public library to use their computers?

I am not technical and cannot think of anything else to do.  Thank you very much!

~ Monica

Talk to your client:

Using Word 2004 Mac users who receive a document from Word 2008 for Mac (or Word 2007 for Windows), will not be able to read it without going through the Open XML Converter installed, which can be downloaded from Microsoft.

Go to this page:

http://www.Microsoft.com/mac/downloads.mspx

Click on right under the most popular «Open XML File Format Converter for Mac 1.0.2»

This opens a window at the bottom of the page. Highlight on the bottom and click on English.dmg and it will download for you as a disk image, which can be installed in the usual way.

After installation you can .xml opened and read in format Word 2008 documents in Word 2004.

Update: This link http://support.microsoft.com/kb/976831 will take you to a new version 1.1.3 (released November 10, 2009).

Tags: Mac OS & System Software

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