my computer is saying that I can not open micrpspft Word... no idea why?

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• I had many problems with the first cc 2014 so I reinstalled it and now it says that I can not open my project because it was recorded on a newer version. Is there something I can do?

  I had many problems with the first cc 2014 so I reinstalled it and now it says that I can not open my project because it was recorded on a newer version. Is there something I can do?

  Hi Gemma,

  It seems that after reinstalling, Premiere Pro no has not been updated to the latest version. Check your application creative cloud for updates. If she says Premiere Pro is up to date, try to update Premiere Pro through help > updates... option in Premiere Pro.

  Thank you

  Regalo

• I have a number of codecs for my computer it is COOD1199, but whenever I try to play a game or movie or music my Windows Media Player says that I can not play my Media Player. WHY?

  She wanted to let me do anything without Window Media Player pop up every time. IASO cant' download anything and when I do I don't know where to go. Can you help me please?

  Hello

  ·         What is the file format that you are trying to play?

  ·         What you're trying to download?

  ·         You have the third-party codecs installed on the system?

  ·         Have you been able to use Windows media player on the system before with no problems?

  ·         What games you are trying to play on the system?

  This error C00D1199 may be due to several reasons, I suggest you return the item mentioned below.

  Windows Media Player Error Message help

  http://www.Microsoft.com/windows/windowsmedia/player/Webhelp/default.aspx?&mpver=11.0.5721.5145&ID=C00D1199&ContextId=68&OriginalID=80040218

  I suggest to download and install the codec from the link below and check if the problem is resolved.

  Package of Installation of codec

  http://www.Microsoft.com/downloads/en/details.aspx?FamilyId=06fcaab7-DCC9-466B-b0c4-04db144bb601

  In addition, click on the below link for the supported file format.

  Information on the types of media files that supports Windows Media Player

  http://support.Microsoft.com/kb/316992

• Computer to read DVD - one message says that I can not read the DVD, except that I have installed a new driver.

  I have a new Toshiba C650 laptop, and he says that I can not read the dvd on it except that I have installed a new driver. Is this true?

  Hi Bill,

  To be honest, this sounds ridiculous but if you get a message, I suppose it could be possible even if I find it incredible.  Do you have it in a (local or online) retail store or Toshiba?  By any chance did you upgrade from the DVD player when buying (where they may have accidentally neglected to update the drivers of the drive that was originally installed)?

  As it is new, Toshiba should help you with this.  Here's the contact page: http://www.csd.toshiba.com/cgi-bin/tais/support/jsp/navShell.jsp?cf=su_contact&pf=true.  Give them everything they need to prove that buy you it and it should be under warranty and then give them the message Word for Word, that you have found.  They should be able to help you.  They can, for some reason I don't know, you don't need to help or guide you through a new driver installation.  I ask for a clear explanation of why this is necessary on a new computer and, if you are not satisfied with the response, ask them to consider that all the faulty computer and replace it.  Even if they won't, he needs the get them less motivated to solve your problem.

  I hope this helps.

  Good luck!

• Remove the Windows Vista so that the upgrade can continue. He says that I can not upgrade both on the drive.

  I had to have my hard drive replaced and the company that made him put two versions of 32-bit and 64-bit Vista Home Premium on it.  Soon, I discovered that I was getting conflict on my computer and he discovered that the two were on the hard drive.  I'm trying to upgrade to Windows 7, but I'm at the stage where it tells me to seek answers on the removal of Windows Vista so that the upgrade can continue.  He says that I can not upgrade both on the drive.  I know the other option is to do a clean business, but I would avoid this possibility if possible.

  need an answer as soon as possible... Thank you

  I had to have my hard drive replaced and the company that made him put two versions of 32-bit and 64-bit Vista Home Premium on it.  I soon discovered that I was getting conflicts on my computer and discovered that the two were on the hard drive.  I'm trying to upgrade to Windows 7, but I'm at the stage where it tells me to seek answers on the removal of Windows Vista so that the upgrade can continue.  He says that I can not upgrade both on the drive.  I know the other option is to do a clean business, but I would avoid this possibility if possible.

  need an answer as soon as possible... Thank you

  Hello

  The best way is to clean install and start over.

  In addition, it is not legal to have both installed version that the license is for a single installation.

  If it is a dual boot with 32 bit and 64 bit installed on different partitions, there would not have been the conflicts you would have never started in one or the other.

  See you soon.

• Whenever I try to delete files from my USB, the message saying that you can not delete the file, the disk is write protected

  original title: write protection

  Whenever I try to delete files from my USB, the message saying that you can not delete the file, the disc is write protected is displayed. What I can do to undo the write protection?

  Try this
  Go to disk management in administrative tools of the control by just one panel right click on the icon my computer on the desktop and select manage and then try to format your USB

  OR

  Try this
  http://www.ehow.com/how_5187399_format-write-protected-disk.html

• want to im going in circles here needed to recharge CS3 but says that I can not activate the license

  Want to im going in cirlces here needed to recharge my creative suite 3, but he says that I can not activate my license.

  When you have a non-functional computer and cannot turn it off, click on the link below

  Serial number and activation support (no-Cloud) https://forums.adobe.com/thread/2041990 to adjust the number of activations

  or

  Invalid License http://helpx.adobe.com/creative-suite/kb/error-serial-number-valid-product.html

  - and more help in http://helpx.adobe.com/creative-suite/kb/invalid-serial-number-cs4.html

  and

  CS3 IS activation server still works https://forums.adobe.com/thread/2165284

• When I download windows 8 and try to install it says that we can not connect now, check your internet connection

  * Original title: download windows 8

  When I download windows 8 and try to install it says that we can not connect now, check your internet connection but my internet is good?

  What download link you use. ?  The only one I know is installation media to create for Windows - 8.1 help Windows .

  Given that support for Windows 8 ends, I'd do a 8.1 of Windows Installer Clean , following the procedure in step 4 to activate Windows 8.1 using a product key of Windows 8.  It gives the default product key to install, after which, you can use your key to activate.

• I tried to install from a cd lightroom 6 on my mac. I put the serial number, but a disclaymer says that it can not be activated

  I tried to install from a cd lightroom 6 on my mac. I put the serial number, but a disclaymer says that it can not be activated

  What is the full message, you see that you call 'a disclaymer '.

• I can not install Illustrator, they ask me to change the direction of the application, but he always says that it can not be installed in the root directory. What can I do?

  I can not install Illustrator, they ask me to change the direction of the application, but he always says that it can not be installed in the root directory. What can I do?

  Hi alexisp25256377,

  Please mention the exact error message that you found when installing Illustrator and here are the steps that you can follow to change the installation location.

  1. go to preferences using the gear on creative cloud icon

  2. go in creative menu Cloud

  3. do Apps and then change the installation location to another directory.

• I downloaded the Adobe Pro 9 Setup program on a new mac and it says that it can not be installed because it comes from an unidentified developer. I have a serial number and want to just 9 Pro on my new machine

  I downloaded the Adobe Pro 9 Setup program on a new mac and it says that it can not be installed because it comes from an unidentified developer. I have a serial number and want to just 9 Pro on my new machine

  How to open third-party applications to developers not identified in Mac OS X "Mac tips.

• I have cs4 master and I want to get the creative cloud which according to it, you can get lower prices if you have cs3 or higher, but he says that I can not why?

  I have cs4 master and I want to get the creative cloud which according to it, you can get lower prices if you have cs3 or higher, but he says that I can not why?

  Hi Quinn7,

  Was that you upgrading from an educational version? If so, that could be related. I would recommend reaching out to our support for assistance. I think that there is a link to the chat or by phone at the bottom of the page of the plans: plans pricing and membership creative cloud | Adobe Creative Cloud

  -Dave

• When I go on the site of adobe and then try to download the software, a message appears saying that safari can't open a page that starts with "Mao."

  I bought a subscription to a cloud creative adobe Photoshop and Lightroom. When I go on the site of adobe and then try to download the software, a message appears saying that safari can't open a page that starts with "Mao."

  Download & install instructions https://forums.adobe.com/thread/2003339 can help

  -includes a link to access a page to download the Adobe programs if you do not have a disk or drive

  Also go to https://forums.adobe.com/community/creative_cloud/creative_cloud_faq

• Yesterday, I received a bill that I can not open to creative cloud that I did not order and you do not need.  How to cancel the invoice?

  Yesterday, I received a bill that I can not open to creative cloud that I did not order and you do not need. How to cancel the invoice?

  Cancel see answer #1 in https://forums.adobe.com/thread/2023066 - includes a link to Chat from Monday to Friday

• Im getting attached in the form of PDF files, that I can not open

  Im making attached in the form of PDF files, which I can not open as they come out all mixed write a cross etc I don't know how open them I have 2007 microsoft office word and excellent, thanks

  Cannot display PDF files

  You must install a PDF reader to open and view PDF files.
  Are two of the most popular to install Acrobat Reader or Foxit Reader - so you will be able to view the PDF files.

  Both are free:
  http://get.Adobe.com/reader
  http://www.foxitsoftware.com/PDF/reader