Client Server Runtime Process (csrss.exe) problem?

When I right click Properties of csrss.exe in the Task Manager, the action request closes down the Task Manager and I don't get any list of properties.  If I right click Properties in C:\Window\system32\csrss.exe windows Explorer I get the list of properties.  While in Manager tasks there is no "user" shown for csrss.exe and try to complete the process for csrss.exe does not produce a warning message about data loss and csrss program can't.    A phone call unsolicited from someone who claims to be a subcontractor for support of MS (1-855-857-1687) said a virus attacked my csrss.exe file and had already modified 2855. Programs EXE and make them spies, considerably slowed down my computer and wanted to sell me a program $175.00 to solve this problem has alleged.  Windows defender and Professional of Iolo's System Mechanic can not find something wrong.  Is there a problem and if so how to find and fix?  Is this some kind of scam?

Hello

You made any hardware or software changes the computer recently?

If you are unable to remove the virus from normal mode, and the Microsoft Safety Scanner is unable to run, then get the computer in safe mode with networking and to launch the scanner.

Advanced boot (including safe mode) options: http://windows.microsoft.com/en-US/windows7/Advanced-startup-options-including-safe-mode

Reference: Avoid scams to phone for tech support

http://www.Microsoft.com/security/online-privacy/avoid-phone-scams.aspx

If you suspect a virus infection on your computer, and then try the steps in this link.

http://Windows.Microsoft.com/en-us/Windows7/how-do-I-remove-a-computer-virus

Security Scanner warning: there will be data loss through an analysis using the Microsoft safety scanner to eliminate viruses as appropriate.

I hope this helps.

Tags: Windows

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