cloud license are not in my products

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• Which (if any) cloud services are NOT included in a perpetual license for Acrobat DC

  I'm having a hard time nailing in what services cloud are not included in the perpetual license for Acrobat DC. As far as I know, Adobe is a web page that directly compares the features of a perpetual license of Acrobat DC (Standard or Pro) with the corresponding version of the subscription.

  Since few can have the patience to read until the end of this post, I thought I would cut to the chase with my question (s):

  • Is what cloud services are not included in the license for Acrobat DC on the adobe site? If so, could you please give a link?
  • Alteratively, if you know the specific online features that are not included with the perpetual license, I would like to know what people are.

  This is substantially incomplete or ambiguous information that I could find.

  The Acrobat FAQ on purchasing Acrobat DC says "you can also buy Acrobat Pro DC or Acrobat Standard DC as a one-time purchase. It includes desktop software and allows you to work with Free Adobe Document Cloud services"(emphasis added).  I understand this means that there is no free Document Cloud Services that are not available to users who have purchased one license.

  Web page: Plans and prices: compare plans | Adobe Acrobat DC compares Standard and Pro, and within each toggles between subscription and license.  Thus, for features, it is possible to compare standard subscription with pro license (for example).

  Also, since Pro subscription has all the features listed in the table, it is easy (by activating / deactivating the license subscription) dismiss only two characteristics: they are:

  • Send and track documents online
  • Add or edit text in a PDF document on your iPad
  • Reorder, delete or rotate PDF pages on your iOS or Android tablet
  • Collecting electronic signatures of others and track responses in real time

  Most of the functions listed in the section "sign and collect" seems to be available in the office and subscription services, but it is possible (probable) that these features are available on the desktop (and not on the web) for those who do not subscribe.

  The FAQ of Acrobat (which can I with Adobe Document Cloud services when working in Acrobat DC?) implies that the subscriptions are needed "to complete essential tasks of PDF of anywhere, including your web browser and Acrobat DC mobile app:" he mentions the following. ' "

  • Convert files PDF, documents, and images
  • Combine multiple files into a single PDF file (desktop and web only)
  • Transform PDF files into Microsoft Word, Excel, PowerPoint, or RTF files editable
  • Use your mobile to take a photo of a paper document and convert it to PDF format
  • Send documents for signature and then to track, manage and store online
  • Send, track and confirm delivery of documents by electronic means rather than use faxes or night services (tracking is not available on mobile)
  • Edit PDF files from your iPad (Acrobat cc Pro only)
  • Organize the pages to your iOS or Android (Acrobat Pro cc only) device
  • Store and access files online with 20 GB of storage.

  The answer to this FAQ States expressly that these online features are not available to license office buyers.

  Thanks for your help.

  Hi chicagolaw15,

  You can compare between subscription & perpetual function using this link Plans and price | Adobe Acrobat DC.

  With a perpetual license, you will receive the document cloud services, you will only be able to use the free space of the cloud of the 5 GB document.

  Kind regards

  Nicos

• I have the trial version but my cloud libraries are not displayed. Is this a limitation of the trial version?

  I have the trial version but my cloud libraries are not displayed. Is this a limitation of the trial version?

  Hi Amy,

  Can you please let me know about the AI CC version on your machines?

  WIN: Menu I help > about Illustrator

  MAC: Menu of AI Illustrator > about Illustrator

  The library Panel is shipped in The AI CC 20141 release. If the AI CC version isn't AI CC 20141, that please update HAVE CC 2014 using the creative application of cloud (quit and relaunch the CC app).

  Thank you best regards &,.

  Rambour

• Applications that must be available for download (via an institutional educational license) are not available?

  I am trying to install Apps via an institutional teaching license, but they appear as trial rather than full downloads. I downloaded creative cloud to another computer, last year, but have removed the downloads here.

  Any advice or thoughts?

  Back to the https://helpx.adobe.com/manage-account-membership/cc-reverts-to-trial.html of the trial

  Your subscription to cloud shows correctly on your account page?

  https://www.adobe.com/account.html for subscriptions on your page from Adobe

  If you have more than one email, you will be sure that you use the right Adobe ID?

  .

  If Yes

  Sign out of your account of cloud... Restart your computer... Connect to your paid account of cloud

  -Connect using http://helpx.adobe.com/x-productkb/policy-pricing/account-password-sign-faq.html

  -http://helpx.adobe.com/creative-cloud/kb/sign-in-out-creative-cloud-desktop-app.html

  -http://helpx.adobe.com/x-productkb/policy-pricing/activation-network-issues.html

  -http://helpx.adobe.com/creative-suite/kb/trial--1-launch.html

  -ID help https://helpx.adobe.com/contact.html?step=ZNA_id-signing_stillNeedHelp

  -http://helpx.adobe.com/creative-cloud/kb/license-this-software.html

  .

  If no

  This is an open forum, Adobe support... you need Adobe personnel to help

  Adobe contact information - http://helpx.adobe.com/contact.html

  Chat/phone: Mon - Fri 05:00-19:00 (US Pacific Time)<=== note="" days="" and="">

  -Select your product and what you need help with

  -Click on the blue box "still need help? Contact us. "

• My creative Cloud applications are not displayed CC 2015 versions. Why?

  Help!
  I currently have versions CC 2014 of InDesign, Photoshop and Illustrator and want to update to the CC in 2015, but the applications in my creative cloud tab shows 2014 for me update versions.

  However, it is detect Muse CC 2015. Anyone know how I can find the CC 2015 of the three programs mentioned above, so I can update?

  NB: Don't know if this helps, but this is a problem with my laptop, my iMac a CC 2015 versions downloaded successfully.

  Thank you!

  Hi, thank you very much for your answer! I found out that my problem was my OS system is old and therefore does not support the new CC 2015 applications.

• Error code: 0xC00D2712 media storage license does not

  running vista home premium.  I download audio books from my public library using Overdrive Media Console (required).  Worked very well, have not added a new software, upgrades, etc.  I now get the error above, code that says: license storage does not.  Contact microsoft.  I ran the update level of safety either said by the way.  As I said, everything worked until today.  I know that the licenses are not stored with the file, but separately on the computer, but I don't know where or how to access them, or what to do to solve the problem if I could.  Can anyone help?
  Thank you!

  In case you have not yet resolved, this should help:

  1. Open the 'Control Panel'.
  2. Open "Folder Options".
  3. Select the tab 'display '.
  4. Select 'display the hidden files and folders '.
  5. Uncheck "Hide protected operating system files".
  6. In the warning message you receive, click 'yes '.
  7. Click on 'OK '.
  8. Close the control panel
  9. Navigate to that folder in my computer: c: documents and Users.Windows users.   There is a folder called DRM.
  10. Right-click on the DRM folder and rename it DRM.old.
  11. Close this window and open the OverDrive Media Console software.
  12. Go to tools > Windows Media Player Security upgrade.
  13. Once the WMP security upgrade has been done, download audio book title again.
  14. Optional: return to the display of the Control Panel - folder Options - and restore your folder view options to their original state.

• I paid to Plan creative cloud (UN Año) fotográfico (n. º of pedido 11854470059). It s already charged on my credit card, but the products are not available on my account. What can I do to use the software?

  I paid to Plan creative cloud (UN Año) fotográfico (n. º of pedido 11854470059). It s already charged on my credit card, but the products are not available on my account. What can I do to use the software?

  Your subscription to cloud shows correctly on your account page?

  https://www.adobe.com/account.html for subscriptions on your page from Adobe

  If you have more than one email, you will be sure that you use the right Adobe ID?

  .

  If Yes

  Sign out of your account of cloud... Restart your computer... Connect to your paid account of cloud

  -Connect using http://helpx.adobe.com/x-productkb/policy-pricing/account-password-sign-faq.html

  -http://helpx.adobe.com/creative-cloud/kb/sign-in-out-creative-cloud-desktop-app.html

  -http://helpx.adobe.com/x-productkb/policy-pricing/activation-network-issues.html

  -http://helpx.adobe.com/creative-suite/kb/trial--1-launch.html

  -ID help https://helpx.adobe.com/contact.html?step=ZNA_id-signing_stillNeedHelp

  -http://helpx.adobe.com/creative-cloud/kb/license-this-software.html

  .

  If no

  This is an open forum, Adobe support... you need Adobe personnel to help

  Adobe contact information - http://helpx.adobe.com/contact.html

  Chat/phone: Mon - Fri 05:00-19:00 (US Pacific Time)<=== note="" days="" and="">

  -Select your product and what you need help with

  -Click on the blue box "still need help? Contact us. "

• Hello. I bought Lightroom, paid license 1 year view, did not have serial. E number and then past the 30 day trial and may not use the product or work more hard. I paid has been deducted from my credit card. How I'm going to work now?

  Hello. I bought Lightroom, paid license 1 year view, did not have serial. And number and then past the 30 day trial and may not use the product or work more hard. I paid has been deducted from my credit card. How I'm going to work now?

  Hi Sergior96769872,

  I saw your Adobe ID (email address), you used to post on the forums, and I see an active subscription on it.

  Please see Help below links: { make sure you use the same Adobe ID (email address) that you used to purchase the subscription }

  Connect and disconnect activate Cloud Creative applications

  Adobe Creative Cloud apps back in test mode after 2015 set CC to update

  * NOTE: Make sure that your firewall of your computer or security software firewall does not block Adobe, if you are not sure of it can just disable the firewall for a while and then log off and log on creative application of cloud and check.

  If it still gives you an error of the trial, then please refer to the troubleshooting listed below:

  If you are using MAC:

  1-force Quit the sub process in the same sequence as shown below from Activity Monitor: see, use the monitor activity on your Mac - Apple Support

  • Creative cloud
  • Basic timing & sync to basic support
  • CC library & process CCX
  • Adobe Common Desktop
  • Adobe update daemon
  • Broker CIB Adobe
  • After that, everything that said adobe on it do a force quit for her

  2 - right click on the Finder icon, then select the "Go - To" folder. You will get a text box, type in the following command and then press the 'return '. ("Not to be missed ~ symbol")

  ~/Library (it will open the folder of the user's library.)

  3. browse to the Application Support > Adobe > trash OOBE folder and folder AAM Updater

  4 - CUT any installed security software with firewall system.

  5 - go to: Apple icon > system preferences > Security & Privacy > General > "allow applications downloaded on" change this anywhere (to make these changes click the padlock in the corner at the bottom left of this window and enter your computer password)

  These changes are temporary you can restore these changes back to normal once your creative cloud app is running *.

  6 - restart the cloud creative app and connect

  
  

  If you use the WINDOW:

  1 complete the process / Task Manager tasks in the same order, as mentioned below the Manager tasks. See, Open the Task Manager

  • Creative cloud
  • Basic timing & sync to basic support
  • CC library & process CCX
  • Adobe Common Desktop
  • Adobe update daemon
  • Broker CIB Adobe
  • After that, everything that said adobe on it do a force quit for her

  2 - C:\Users\\AppData\Local\Adobe\ MAA UPDATER and two OOBE (App data & Program Data is hidden folder please see, Show files and folders hidden in Windows 7, 8.x, 10, or Vista)

  3 - CUT any security software installed with firewall system, also if your having any browser Add On installed for blocking advertising that turn off too.

  These changes are temporary you can restore these changes back to normal once your creative cloud app is running *.

  4 - raise the cloud creative app and connect

  Let us know if that helps.

• Hello... I need your help... Buy a license and do not know if I use it since all the programs you download testing me and departs to download a specific application (Flash) asked me identification information, he placed and are not valid. There are other

  I need your help... Buy a license and do not know if I use it since all the programs you download testing me and departs to download a specific application (Flash) asked me identification information, he placed and are not valid. There are other credentials?

  Your subscription to cloud shows correctly on your account page?

  If you have more than one email, you will be sure that you use the right Adobe ID?

  https://www.adobe.com/account.html for subscriptions on your page from Adobe

  .

  If Yes

  Some general information for a subscription of cloud

  Cloud programs don't use serial... numbers you, connect you to your cloud account paying to download & install & activate... you may need to sign out of the cloud and restart your computer and log into the cloud for things to work

  Sign out of your account of cloud... Restart your computer... Connect to your paid account of cloud

  -Connect using http://helpx.adobe.com/x-productkb/policy-pricing/account-password-sign-faq.html

  -http://helpx.adobe.com/creative-cloud/kb/sign-in-out-creative-cloud-desktop-app.html

  -http://helpx.adobe.com/x-productkb/policy-pricing/activation-network-issues.html

  -http://helpx.adobe.com/creative-suite/kb/trial--1-launch.html

  -ID help https://helpx.adobe.com/contact.html?step=ZNA_id-signing_stillNeedHelp

  -http://helpx.adobe.com/creative-cloud/kb/license-this-software.html

  .

  If no

  This is an open forum, Adobe support... you need Adobe personnel to help

  Adobe contact information - http://helpx.adobe.com/contact.html

  Chat/phone: Mon - Fri 05:00-19:00 (US Pacific Time)<=== note="" days="" and="">

  -Select your product and what you need help with

  -Click on the blue box "still need help? Contact us. "

• subscriptions are not yet supported in this country. But I purchase this license. Could you please help check?

  subscriptions are not yet supported in this country. But I purchase this license. Could you please help check?

  Hi Tricia,

  In Tiawan, you can buy Creative Cloud for individuals & students and teachers on https://creative.adobe.com/plan .

  Creative cloud of the teams available through resellers: http://adobedealreg.force.com/PartnerSearch?lang=en

  You can check out: http://www.adobe.com/content/dam/Adobe/en/products/creativecloud/cc/pdfs/cc-availability-m atrix.pdf

  I hope this helps.

• IM related to Adobe Creative Cloud, but I can't connect. When I run the apps, said that I did not. License does not work

  IM related to Adobe Creative Cloud, but I can't connect. When I run the apps, says that I don't have license, license does not work.

  Your subscription to cloud shows correctly on your account page?

  If you have more than one email, you will be sure that you use the right Adobe ID?

  https://www.adobe.com/account.html for subscriptions on your page from Adobe

  .

  If Yes

  Sign out of your account of cloud... Restart your computer... Connect to your paid account of cloud

  -Connect using http://helpx.adobe.com/x-productkb/policy-pricing/account-password-sign-faq.html

  -http://helpx.adobe.com/creative-cloud/kb/sign-in-out-creative-cloud-desktop-app.html

  -http://helpx.adobe.com/x-productkb/policy-pricing/activation-network-issues.html

  -http://helpx.adobe.com/creative-suite/kb/trial--1-launch.html

  -ID help https://helpx.adobe.com/contact.html?step=ZNA_id-signing_stillNeedHelp

  -http://helpx.adobe.com/creative-cloud/kb/license-this-software.html

  .

  If no

  This is an open forum, Adobe support... you need Adobe personnel to help

  Adobe contact information - http://helpx.adobe.com/contact.html

  Chat/phone: Mon - Fri 05:00-19:00 (US Pacific Time)<=== note="" days="" and="">

  -Select your product and what you need help with

  -Click on the blue box "still need help? Contact us. "

• "You are not eligible to use this product or service because of the eligibility requirements for service.

  I installed the software adope and created adope creation of ID after registering the software it is showing the following error message

  " ACCESS DENIED"-YOU ARE NOT ELIGIBLE to USE THIS PRODUCT OR SERVICE because of THE eligibility REQUIREMENTS for SERVICE ' '.

  Try error: "cannot use creative cloud services | Adobe Creative Cloud desktop app

• Hello, I have problems with Creative Cloud Packager. I bought this product yesterday and since then I can not download completely all components. 59% or 65% of the download I get the message: "connect to the internet and try again." I am connected to Inte

  Hello, I have problems with Creative Cloud Packager. I bought this product yesterday and since then I can not download completely all components. 59% or 65% of the download I get the message: "connect to the internet and try again." I am connected to the internet through Ethernet, I checked my connections through various steps recommended buy Adobe to see if my connection is correct and he is!, so why I can't complete the download process. I feel frustrated because I have clients awaiting results of my work that I can do right now. I have read all the information on the Adobe pages but nothing shows that can help solve my problem also the way things are described sometimes seem complicated and exotic as; not everything I understand particularly when it comes to some technical descriptions or abbreviations. I would be grateful someone help and advice on this topic. Thank you Nina

  Hi Nina,

  This link might help: cloud creative activation and troubleshooting of sign-in

  Kind regards

  Sheena

• Hello, I have a license CS6 and when I go to install is said that serial number is not for a product calling. Please try another I double checked my number in my adobe account and that's okay. any help?

  Hello, I have a license CS6 and when I go to install is said that serial number is not for a product calling. Please try another I double checked my number in my adobe account and that's okay. any help?

  Your CS6 is a license upgrade.  When she asks eligible version waiting for you identify the previous version that you upgraded as proof that you are eligible to use the upgrade.

  Error "this serial number is not for a product calling it" | CS6, CS5.5, CS5

  http://helpx.Adobe.com/Creative-Suite/KB/error-serial-number-qualifying-product.html

• the products are not download for me.

  Adobe products are not properly download for me.

  Help!

  Hi OriginalRokstargal

  Please refer to the document according to help on "Creative Cloud AAM lists the applications 'to date' is not installed."

  http://helpx.Adobe.com/creative-cloud/KB/AAM-lists-removed-apps-date.html

  I hope this helps.

  Please let me know if still face you the problem.

  Kind regards

  Sumit Singh