code redemption not activated?

I'm moving my Adobe Photoshop CS6 extended for MAC in my office in my MacBook Air.  I always code redemption when I bought Photoshop a few years ago (it was a student/teacher edition).  When I go to redeem my code to get the serial number so that I can install it on the MacBook, I get this error message:

Oops! This code does not appear to be active. Contact the dealer that you provided the map, or use a different code. For more information contact customer support and order by phone


I have no idea what to do next.  Trying to run through the Customer Service/Contact Us screens bothers me nowhere - it's just an endless loop.  Does anyone know how I can install this on my laptop, or how can I get in touch with real Customer Service help?

NOTE: I also went to Help-> system information on Photoshop and was able to get 20 of the 24 digit number.  What gives?

Thanks for the help!

Hi ashleyb34687167,

Redemption code can be only be redeemed once and it is not allowing you to buy again.

Suggest you go online at Adobe ID

and sign in with the email address by which you bought the product to get your serial key, if you have saved the key.

Tags: Adobe

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