code redemption not activated?
I'm moving my Adobe Photoshop CS6 extended for MAC in my office in my MacBook Air. I always code redemption when I bought Photoshop a few years ago (it was a student/teacher edition). When I go to redeem my code to get the serial number so that I can install it on the MacBook, I get this error message:
Oops! This code does not appear to be active. Contact the dealer that you provided the map, or use a different code. For more information contact customer support and order by phone
I have no idea what to do next. Trying to run through the Customer Service/Contact Us screens bothers me nowhere - it's just an endless loop. Does anyone know how I can install this on my laptop, or how can I get in touch with real Customer Service help?
NOTE: I also went to Help-> system information on Photoshop and was able to get 20 of the 24 digit number. What gives?
Thanks for the help!
Hi ashleyb34687167,
Redemption code can be only be redeemed once and it is not allowing you to buy again.
Suggest you go online at Adobe ID
and sign in with the email address by which you bought the product to get your serial key, if you have saved the key.
Tags: Adobe
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Hello
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Thank you
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The error may occur if the wrong printer is set as default, the printer driver printer is missing, or if there are conflicts in Device Manager.
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Here is the result of MGADiag with keys/product id deleted:
Diagnostic report (1.9.0027.0):
-----------------------------------------
Validation of Windows data-->Validation code: 0
Validation caching Code online: n/a, hr = 0xc004f012
Windows product key: *-*-*-*-*.
Windows product key hash: *.Windows product ID: *-*-*-*.
Windows product ID type: 5
Windows license type: retail
The Windows OS version: 6.1.7600.2.00010100.0.0.001
ID: {9B2ABEAF-093D-4802-A586-6CEE06B37E3D} (1)
Admin: Yes
TestCab: 0x0
LegitcheckControl ActiveX: N/a, hr = 0 x 80070002
Signed by: n/a, hr = 0 x 80070002
Product name: Windows 7 Ultimate
Architecture: 0 x 00000009
Build lab: 7600.win7_rtm. 090713 1255
TTS error:
Validation of diagnosis:
Resolution state: n/aGiven Vista WgaER-->
ThreatID (s): n/a, hr = 0 x 80070002
Version: N/a, hr = 0 x 80070002Windows XP Notifications data-->
Cached result: n/a, hr = 0 x 80070002
File: No.
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WgaTray.exe signed by: n/a, hr = 0 x 80070002
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Cached result: n/a, hr = 0 x 80070002
Version: N/a, hr = 0 x 80070002
OGAExec.exe signed by: n/a, hr = 0 x 80070002
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OGA Version: N/a, 0 x 80070002
Signed by: n/a, hr = 0 x 80070002
Office Diagnostics: 025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3Data browser-->
Proxy settings: N/A
User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
Default browser: C:\Program Files (x 86) \Internet Explorer\iexplore.exe
Download signed ActiveX controls: fast
Download unsigned ActiveX controls: disabled
Run ActiveX controls and plug-ins: allowed
Initialize and script ActiveX controls not marked as safe: disabled
Allow the Internet Explorer Webbrowser control scripts: disabled
Active scripting: allowed
Recognized ActiveX controls safe for scripting: allowedAnalysis of file data-->
[File mismatch: C:\Windows\system32\wat\watadminsvc.exe[Hr = 0 x 80070003]
[File mismatch: C:\Windows\system32\wat\npwatweb.dll[Hr = 0 x 80070003]
[File mismatch: C:\Windows\system32\wat\watux.exe[Hr = 0 x 80070003]
[File mismatch: C:\Windows\system32\wat\watweb.dll[Hr = 0 x 80070003]Other data-->
Office details:{9B2ABEAF-093D-4802-A586-6CEE06B37E3D} 1.9.0027.0 6.1.7600.2.00010100.0.0.001 x 64 *-*-*-*-FXTXC 00426-293-0218827-85280 5 S-1-5-21-913287670-2623671535-2733564188 Gigabyte Technology Co., Ltd.. EX58-UD4P Award Software International, Inc.. F3 20081211000000.000000 + 000D9B93607018400FE 0409 0409 Time(GMT-08:00) Standard Pacific 0 3 109 Content Spsys.log: 0 x 80070002
License data-->
C:\Windows\system32\slmgr.vbs(1333, 5) Microsoft VBScript runtime error: permission deniedWindows Activation Technologies-->
HrOffline: 0x00000000
HrOnline: n/a
Beyond: 0 x 0000000000000000
Event time stamp: n/a
ActiveX: Not registered - 0 x 80040154
The admin service: not registered - 0 x 80040154
Output beyond bitmask:--> HWID data
Current HWID of Hash: NAAAAAEABgABAAEAAAABAAAAAQABAAEAonbm8ggaDDWENOS/CIXCj0a8DpaQB/KuKLjqgg ==Activation 1.0 data OEM-->
N/AActivation 2.0 data OEM-->
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Windows marker version: N/A
OEMID and OEMTableID consistent: n/a
BIOS information:
ACPI Table name OEMID value OEMTableID value
APIC GBT GBTUACPI
FACP GBT GBTUACPI
HPET GBT GBTUACPI
MCFG GBT GBTUACPI
EUDS GBT
SSDT INTEL RCM PPMSolved it myself:
I was right - Gigabyte driver extension broken somehow to first 100 MB partittion access.
Installed Windows on different (much smaller) disk and converted this TPG - activation succeeded without a hitch.
The moral of the story: DO NOT install windows 7 on the 3 TB drive, unless you have a UEFI Bios! On the surface everything would work fine, but some things will be broken!
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http://support.Microsoft.com/kb/950929/en-us -
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no need to hate. Please, try the solutions posted by Brucgovn in this thread instead:
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Kind regards
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