Color ink does not work. Black is working I have a hp C310a.

I have a HP C310a photosmart printer.  She needed a black ink cartridge.  I put it and it works fine.  But now the color inks do not work.  Grayscale is not verified.  Color is verified.  I ran a diagnostic page and it says that everything is good.

Hi hsrmom,

What color is not printing? (Cyan, Magenta or yellow)

Try the procedure described in the document at the link below.

Troubleshooting print quality problems

Tags: HP Printers

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