OfficeJet Pro 6970: HP OfficeJet Pro 6970 offline after 1 day - will not print

Buy HP OfficeJet teacher last Sunday - put in place the tablecloth as a whistle on my HP Desktop (wired). After a mystery visit to find the WPS PIN code, I had a HP laptop (wireless) installation. looking for a good...

So my wired computer now impossible to print - it goes through the router. But the laptop is still the impression - so it's printing directly to the printer, and not through the router?

I had a Canon 2 printerd that (I thought) sucked into the sky high with the radio, but maybe it's the router.

However, several telephones are connected wirelessly, several other devices work correctly. It is a fairly new router from Verizon.

Welcome to the community of HP @WilliamPeck

I stumbled upon your post on the issue of the printer offline and wanted to answer to help with my suggestions. Please see the guide below to resolve this issue. The printer must be brought back online later.

Before you try the link, make sure that you tried to restart the computer and run the print and Scan of the doctor.

Hit the "accept as Solution" if we reached a solution and the "thumbs up" to say thank you for my help.

Contact HP:
Step 1. Open the link: www.hp.com/contacthp/
Step 2. Enter the product number or select Auto detection
Step 3. Scroll up to "still need help? Fill out the form to select your contact options.
Step 4. Scroll down and click on: contact HP options - click Get phone number
File number and phone number appear

Tags: HP Printers

Similar Questions

  • After you configure the new printer Hp Officejet Pro 8625 on Windows 7, it will not print the page of 'test' I need help!

    After setting up my new printer Hp Officejet Pro 8625 on Windows 7, it will not print the Page of 'Test '.  I need help!

    Also, when I roll over the image of the printer in the task bar, he says '0' of documents, so that it does not print.

    After setting up my new printer Hp Officejet Pro 8625 on Windows 7, it will not print the Page of 'Test '.  I need help!

    Also, when I roll over the image of the printer in the task bar, he says '0' of documents, so that it does not print.

    Thanks to everyone who responded to my help regarding my Hp OJ Pro 8625.  After all, I ended up doing a clean reinstall of my MS Windows 7, and reinstalling the Hp JO 8625 Pro software and that's all working now.  Some hoe there is a glitch in my Windows 7 that did not leave the Hp software to install correctly.  Once again thank YOU ALL!

  • HP Officejet Pro 8600 Mac pro with 10.8 OS that will not print/scan wireless

    I have the printer configured for wireless network, but it does not print or scan outside while connected via usb.  What I am doing wrong?

    WOW, it was as simple as that.  It worked

  • OfficeJet 6500 has more - black print cartridge will not print - other colors will be printed

    OfficeJet 6500 has more the black cartridge will not print.  I put in a new cartridge, so it is there

    ink.  The printer works, because the other colors of printing.  It worked very well and when

    printing, black has slowed and now does not work.

    I called technical support.  Megan has been very helpful to me through the steps to

    clean the print head.  Unfortunately, the black cartridge still does not print.  I have

    has ordered a new printer, the 6700.  I appreciate the help of Megan and will be happy to

    have a new printer.

  • My HP Officejet Pro L7680 all-in-one will not print blue but my ink level is fine.

    My HP Officejet Pro L7680 all-in-one will not print blue but my ink level is fine.  I tried aligning the printheads and clean the print heads, but still does not work.  Help!

    Thank you.  It seems odd that the magenta print very well and it seems that the cyan and magenta use the same print head?  I will contact HP support.  Thanks again for your help.

  • HP Officejet Pro 8600 more indicates 'missing or does not print head ". I followed HP 4 instruct. Help

    HP Officejet Pro 8600 more indicates 'missing or does not print head ". I did 4 HP instructions and now I'm #4: contact HP. I cleaned the heads, replaced the 4 cartridges, removed and replaced the unit restarted, everything. Now what?

    There is a document with measures to help address the missing or condition is not the print head.  This document can be found here.

    From your post, I understand that you did some the most of these steps, but run Solution 4: replace the print head.

    If you are still in warranty, HP can replace the printer/printhead without cost to you. I'll link the information to get in touch with them below. The link takes you to a form to fill out. Once you fill it and she is treated, it will give you the printers warranty information, a file number and the phone number to call.

    HP Technical Support call case form:

    https://h10025.www1.HP.com/ewfrf/wc/phoneInput?cc=us&DLC=en&LC=en&product=5061082

  • OfficeJet Pro8610: OfficeJet Pro8610 will not print from any website

    I use Win7 (64 bit) with SP1 and I had to replace an OfficeJet 6700 with a new all-in-one. I did it with an OfficeJet Pro8610 yesterday.  After a struggle to get the printer works wirelessly (it was necessary to connect to my laptop (HP) via a USB 1 port) I went to an online brokerage account last night and printed a statement.  When I tried to do exactly the same thing today I can't print of this site I've always been able to do with my old 6700 OfficeJet-it'ds.  In fact I can not print from any Bank, brokerage, etc sites now.  I've uninstalled and reinstalled the drivers, both online and with the CD rom, I turned off the printer, the laptop and the router and I have the same problem.

    Has anyone seen this kind of problem and managed to fix the problem.  Thanks for the help.

    Alkymst

    I have a 2nd question that I'll post separately because I can't connect a computer laptop 2nd in this printer.

    Alkymst

    Google Chrome has a tendency to stick to old files, printing and print settings. To resolve this problem, you will need to change the Destination before printing of Chrome. If your print queue is configured correctly and that you can print from other programs, then open print your window chrome. On the left hand side, click on change.

    Once you do you will be able to modify the print queue that uses Chrome and you should be able to print your PDF documents.

    Regarding the suggestion of networking if you see guidelines referring to the activation of the web services or by entering your request on the connected HP Code then you can skip these directions. These instructions are primarily for the ePrint service.

    I hope this helps and I hope you have a great weekend!

  • OfficeJet 4500 G510g: OfficeJet 4500 G510g will not print full page

    I'm having a problem that gets worse.  My OfficeJet 4500 G510g will not print a full page.  I have installed the latest updates, verified that it's the default printer, aligned the cartridges 2 or 3 times, cleaned the printheads of 2 or 3 times. but no success in getting it to print an entire page

    Hi @thrandall,

    Thanks for getting back to me.

    My suspicion was correct, there is a hardware problem with system of distribution of ink or cartridge.

    Have you tried these steps in my previous post?
  • MFP HP LaserJet Pro 400 M425dn will not print the text to format 72 points or more

    My workplace has recently bought a M425dn of MFP HP LaserJet Pro 400 all-in-one printer. It works perfectly except for the fact that it will not print text that is 72 points or larger in size. I tried many fonts that are installed with Windows, and all them print correctly to the point size 71.5 or smaller; Another thing simply does not appear in prints. Content which is of size to 72 points or more * fact * affect the flow of the content printed on the page, however. It's like the 72 points or larger text takes up space, but it is completely invisible on the printed page.

    I tested using Microsoft Word 2002 on three separate computers, of which two have installed Windows 7 and Windows Vista installed. The problem is the same on all three computers. The printer is connected via an ethernet cable to our wired network. I have installed the printer software included, and I don't think that there are updates for it that have not been installed up to this point.

    Any thoughts on how to solve this problem?

    Hello, I just made an account to solve this problem for you guys because it has been a puzzle to me also...

    I apologize before the huge hand for the terrible grammar and punctuation that I'm in a hurry

    Now it does not work for everyone but I fixed it on my machine with the following

    now before you print it... .use (ctrl + p) in your text editor to open the print window, click (properties), and then navigate to the tab (Advanced) now, I have a section called the characteristics of the printer in this category there is an option to 'send truetype as bitmap' activate this and see if it can help someone of you, for me, with this PERMIT I can print any font size my processor will allow me to type

    in my machine's plug

    Reference Dell d6420

    Win7

    Msoft word 2007

    printer itself is

    HP laserjet 200 color m276

    printer driver is

    HP LaserJet 200 color MFP M276 PCL 6

    I understand that this printer and driver is not identical to yours in itself, but the nature of these drivers makes it highly likely that this solution works for most of you

    If this can help, someone else did post more because I'll probly do not sign in to this site I created this account just for this post and I hope to solve this annoying problem issue for many of you... .no necessary congratulations

  • My Officejet 6500 E709 all in one will not print black.

    My HP Officejet 6500 E709n all-in-one will not print black.   All other colors work very well.  Have you tried what follows - new black cartridge installed, ran the print heads clean utility, made sure the wind was compatible black ink cartridge, turned printer off and restarted.  Print tests still not print black - other colors and images to print, but not text black or shades of black in images.  Any suggestions on how to fix or what needs to be repaired?  Thank you.

    Hi jim: I just had the same problem a few minutes ago. After having gone through all the troubleshooting steps, I realized it was all just a bad cartridge. The PIN on the printer heads were not reading the new cartridge, so nothing in black print could be printed. I installed a new black cartridge and I could resume my printing projects. I then contacted the HP store directly to report the faulty cartridge while they could send me a new, that I won't be out of pocket for a cartridge I bought directly from them.

    Hope this helps you with your problem.

  • HP Officejet J4680 series: all-in-one HP Officejet J4680 series will not print Word documents

    My HP Officejet J4680 all-in-one ink jet printer will not print in Word 2010 documents. It will print .pdf and Excel 2010 documents. I ran printing HP and doctor Scan and check it and put to date and said all is fine. Just around checking on my computer it said in the devices that the printer is ok. I printed the test from the doctor of Hp Plug and it came out ok. Seems so that Word documents are the only problem. I installed Windows 10 earlier so not totally sure that's the problem I don't remember if I used the word since installation up to now.

    I bought this printer in 2010 and have had no problems with it and I can tell you that I have printed a large NUMBER of pages.

    Any ideas how to get this printer working?

    Thank you!

    Hey @Ric88xx, welcome to the Forums of HP!

    I'd love to help you with your JO J4680. I understand that you are unable to print from Word, but you can print the PDF and Excel. Please use the following article from Microsoft to solve the problem and I would like to know the results of your efforts: How to troubleshoot printing in Word failures.

    If this resolves the issue, please click Accept as Solution button below. If the problem persists, let me know and I will do everything I can to help. Thank you.

  • My HP officejet 6500 will not print in colour without black. I tried to run the diagnostic, turning / of

    My HP officejet 6500 will not print in colour without black.  I tried to run diagnostics, turning on/off, changing the cartridge, mop up the cart - ink, withdrawal and the cartridges, printing a test page.  All to nothing does not.

    I continued to deepen the forum and found what was a soluntion for me.  I went to the configuration selected, then went to tools, it chose and then select printhead cleaning.  The first time that he clean the printhead, I only got six rectangles colored at the bottom of the test page printed.  My screen then asked if I wanted to get another clean process and I said YES.  Low and behold, the test print page not only the FCMA out with 6 colored rectangles but also tons of alphabets in black.  Hooray! His works again.  Hope this works for you.

  • My MX430 keeps going offline and will not print

    My MX430 is set up for wireless printing and keeps going offline and will not print.  I reinstalled the software several times, and it continues to be.  This is my only printer and is defined as the default value.

    Hello sallyb.

    Printer offline may indicate that the printer driver is not configured correctly.  Please, try the following to resolve the problem:

    1. click on start.

    2. click on Control Panel.

    3. click on hardware and sound.

    4. click on devices and printers.

    5 right-click the MX430 printer, and then click printer properties.

    6. click on the Ports tab.

    7. make sure that the check mark is on the port that begins with CNBJNP, then click OK and try printing.

    If the port CNBJNP was already selected if please try right click on the MX430 printer and click on see what printing.  When the queue opens, click on the printer and uncheck on use printer offline by clicking on it, then try to print again.

  • Printer is offline and will not print documents

    Printer is offline and will not print documents, the rocker switch "Printer offline" option is not available and it is constantly check on 'printer offline '.

    How can I fix this so I can print the necessary documents?

    Hello destiny.

    Welcome to the Microsoft community. I appreciate your efforts to resolve the issue. I will certainly help you with the problem you are experiencing.

    The description of the problem seems a little unclear and I wish I had a better understanding before you start working on it. I would be grateful if you could help me with more information.

    • Is the printer connected directly to the PC or it is on a network?
    • What is a printer wired or wireless?
    • What is the brand and model of the printer?

    Try the following and see if it helps.

    Method 1: Disable Antivirus

    If you have installed any third party such as antivirus or firewall security software, I would say you temporarily disable and check if it works.

    Disable the anti-virus software

     

    Important note: Antivirus software can help protect your computer against viruses and other security threats. In most cases, you should not disable your antivirus software. If you need to disable temporarily to install other software, you must reactivate as soon as you are finished. If you are connected to the Internet or a network, while your antivirus software is disabled, your computer is vulnerable to attack.

    Method 2: Update the drivers for your printer.

    For more information, see these links:

    Updated a hardware driver that is not working properly:
    http://Windows.Microsoft.com/en-us/Windows7/update-a-driver-for-hardware-that-isn ' t-work correctly

    Find and install printer drivers
    http://Windows.Microsoft.com/en-us/Windows7/find-and-install-printer-drivers


    Method 3: Restart the print spooler service.

    You must be logged on as administrator to perform these steps.
    a. open administrative tools by clicking the Start button, then Control Panel. In the search box, type administrative tools, and then click Administrative Tools.
    b. double-click on Services.  If you are prompted for an administrator password or a confirmation, type the password or provide confirmation.
    c. right-click the print spooler service and then click Properties.
    d. on the general tab, next to startup type, make sure that automatic is selected.
    e. If the service is not already running, under Service status, click Start and then click OK.  If you are prompted for an administrator password or a confirmation,
    type the password or provide confirmation.

    If nothing works, then manually add the printer to the local port and check.

    Method 4: Manually add the printer to the local port.

    a. go to control panel and click on devices and printers.
    b. click Add a printer, and then select Add a local printer. Click on create a new port. The default value in the drop-down list is Local Port. Don't change that.
    c. click Next.
    A dialog box appears for you request that you enter a port name. Type the name of \\computer name\printer.
    d. type your user name and the name of the printer (name \\PC\printer)
    e. click ok and exit.

    See also:
    http://Windows.Microsoft.com/en-us/Windows7/share-a-printer

    http://Windows.Microsoft.com/en-us/Windows7/file-and-printer-sharing-frequently-asked-questions

    Hope this information was useful. Let us know the results once you have tried these methods. We will be happy to help you further.

  • My 8600 remote hp printer will not print. It keeps telling me offline. It was working fine before.

    My HP8600 Wireless will not print. It was working fine. Now he tells me offline. The offline icon is disabled. I unplugged the printer and the router. This does not solve my problem. Help

    Hello

    1. have you made changes on the computer before this problem?

    2. do you get any error code or error message?

    I would suggest trying the following methods and check if it helps.

    Method 1:

    Run the HP print diagnostic utility and check if it helps.

    http://h10025.www1.HP.com/ewfrf/wc/document?DocName=c02114788&cc=us&DLC=en&lang=en&LC=en&product=303753

    Method 2:

    Run the fixit from Microsoft Fixit article and if that helps.

    Problems printing and printing errors:

    http://support.Microsoft.com/mats/printing_problems/

    Method 3:

    Try the steps in the following Microsoft article and check if it helps.

    The new status of the printer is "offline" after you remove a print queue and then restart a Windows computer: http://support.microsoft.com/kb/2027593

    Method 4:

    Try the steps in the following Microsoft article and check if it helps.

    Printer in Windows problems:

    http://Windows.Microsoft.com/en-us/Windows/help/printer-problems-in-Windows

    And also see the following Microsoft Technet article.

    http://social.technet.Microsoft.com/forums/en/w7itpronetworking/thread/0cfa31d7-B44B-4241-aa31-d0ae9f0a2112

    Hope the information is useful.

Maybe you are looking for