command prompt in the start menu goes directly to the control box black small and not big box

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  Hello
  I suggest you to follow these steps and check if that helps:

  Method 1:

  Start the computer in safe mode and check if the same problem occurs:

  http://www.Microsoft.com/resources/documentation/Windows/XP/all/proddocs/en-us/boot_failsafe.mspx?mfr=true

  Method 2:

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  Hello

  Thanks for posting your query in Microsoft Community.

  You can try the following steps and check.

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  title says it all

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  Try the following?

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  -----------

  Also:

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  Type: CMD, according to the results, right-click CMD

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  Have a great day.