Computer connection laptop problem - says password is incorrect

Hello

I have a small Acer aspire laptop V5 that I use to run windows applications a little when I can't use my office.  This has had 8 pre-installed windows.  I have upgraded to windows 8.1 and it ran OK for a few weeks.  However, now, when I try to log in (on the blue screen where it shows my name, e-mail address and has a box where I enter my password) it tells me my password is incorrect and to make sure that I use the password of my Microsoft account.  I do this, but it won't let me. I have not changed anything since I logged setting the machine a couple of weeks.

There is no other way I know to get into my laptop, so it's actually a Clipboard.

Anyone know of helpful advice?

Any help appreciated - it's a Clipboard rather big and expensive to keep on my desk.

Kind regards

Hamish.

Hamish salvation,

Welcome to the Microsoft Community Forum.

I understand that you can not login to your admin account. If it redirects you to account.live.com, I conclude that it is a Microsoft Account, which can be brought back online.

Then I suggest that you refer to the following articles in order to recover your password.

What to do if you forget your Windows password

(See the link to reset your password ).

Note: Ignore the suggestion to reinstall Windows at this time.

You can also check this link:

http://answers.Microsoft.com/en-us/Windows/Forum/windows_8-security/why-cant-i-sign-into-Windows-8-with-my-Microsoft/7662ea57-c321-4bfe-84e9-fc9ebb87a44b

Hope this information is useful. If the problem still persists, please post back for further assistance, we will be happy to help you.

Tags: Windows

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