Computer crashes when the internet connection is detected

Hello

Need help with my dads pc, it is running Windows XP SP2 with IE7, the computer crashes as soon as an internet connection is detected, I have to remove the usb adapter WiFi to regain control of his PC, we use a model Linksy Cisco Modem ADSL2 + Daul-Band Wireless - N WAG320N, which is used for a certain number of laptops xbox and ps3 with no problems whatsoever.

The system works very well without any problem until what the internet is detected and you must reset the computer of the tower base, we have tried a number of different usb adapters and a pci card but have the same result, a computer from freezing. I tried a number of different articles of this site, but all have failed, so it's my call for help to get my dads pc back on the internet, if I could get answers to the English plan as im not as good as I used to work on these systems.

Help, please

Kind regards

Phil

Hi Phil,

1 have you made changes to your computer recently?

2. you receive an error message when you try to connect to the Internet?

3. what happens when you try to connect to the Internet by cable?

I suggest you to follow the steps and check if it helps.

Method 1:

Step 1: Start in safe mode with network.

To use a safe mode with network option, follow these steps:

(a) restart your computer and start pressing F8 on your keyboard. On a computer that is configured to start to multiple operating systems, you can press the F8 key when the Boot Menu appears.

(b) use the arrow keys to choose Safe mode with networking in the Windows Advanced Options menu appears, and press ENTER.

Step 2: PEd a clean boot and then check to see if it helps.

How to configure Windows XP to start in a "clean boot" State

Note: Make sure you perform the steps in How to configure Windows to use a Normal startup state

to start your computer normally.

Method 2: Update the network adapter and check if it helps.

Updated a hardware driver that is not working properly

Note: This link is applicable for Windows XP.

Tags: Windows

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