computer does not recognize the touch mouse arc

Hello
I bought the arc touch mouse a few months back, and it worked perfectly for a while. He has recently stopped working entirely. The computer just doesn't recognize it when it is plugged. Ive tried the Fix, he asks, windows update, and plug it into a different usb port, but nothing does. In Device Manager, it has just the pad under the mouse.
Thanks for any help
See you soon

Hello

Were there any changes made on the computer before the show?

I suggest you to refer to the article and see if it helps:

Troubleshoot the incidents of the response to the mouse or wireless keyboard

http://support.Microsoft.com/kb/838398

See the link for the drivers and software:

http://www.Microsoft.com/hardware/en-us/d/arc-touch-mouse

Let us know if it helps.

Tags: Windows

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