computer freezes watching a clip

I have an acer aspire 7736 64 bit windows 7 laptop. Whenever I'm playing music in itunes, or watch a video of my computer freezes and make a buzzing sound that he plays, everything freezes then I have to press the power button to turn off. I've been to some of the forums and tried a few things others have suggested as... was updated device drivers Manager, diagnostic test that has not been able to detect something wrong. I even did a system recovery to return my computer to its factory settings, I bought a fix he written software who did nothing but clean registry. Anyone has any suggestions I would really appreciate all I have updated the drivers and all the comments.

Original title: video troubleshooting

Hello Tracey,

 
Thanks for posting your query in Microsoft Community.
 
I understand that you have problems playing videos in Windows 7 computer.
 
But I would like to know more information about this problem to help you better.
 
In the meantime, please try to follow the following suggestions to solve the problem.
 
Method 1: I first suggest you perform a clean boot and see if the problem occurs in the clean boot state because, put your boot system allows to identify whether third-party applications or startup items are causing the problem. You must follow the steps in the article mentioned below to perform a clean boot.

How to perform a clean boot in Windows
http://support.Microsoft.com/kb/929135

Note: See "How to reset the computer to start as usual after a clean boot troubleshooting" under more information to prepare the computer to start as usual after a repair.
 
Method 2: Check Event Viewer for error messages that are associated with this program. Event Viewer is a tool that displays detailed information about the events important (for example, programs that don't start as expected or updates are downloaded automatically) on your computer. The event viewer can be useful when troubleshooting problems and errors with Windows and other programs. Open the link and follow the instructions to get the event logs, so that we can see which application is defective.
 
Additional information:
 
Optimize Windows performance

 

Important note: Antivirus software can help protect your computer against viruses and other security threats. In most cases, you should not disable your antivirus software. If you need to disable temporarily to install other software, you must reactivate as soon as you are finished. If you are connected to the Internet or a network, while your antivirus software is disabled, your computer is vulnerable to attacks.

 
8.1 Windows, Windows 8 or Windows 7 hangs or freezes

Warning anti-virus (running Microsoft Safety Scanner): The data files that are infected must be cleaned only by removing the file completely, which means that there is a risk of data loss.

I hope this helps. Otherwise, answer this answer with the required information and we will be happy to help you further.
 
Thank you

Tags: Windows

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