computer goes to a blue screen at startup crash dump

Similar Questions

• whenever I try to install the new software on my computer goes to a blue screen and stop making

  Original title: HELP!

  whenever I try to install the new software on my computer goes to a blue screen and stop making

  Hello

  It takes a lot more information

  What operating system

  etc.

  read this

  How to ask a question

  http://support.Microsoft.com/kb/555375

  -What you trying to do?
  -Why are you trying to do?
  -Do you try already, why and what was the outcome of your actions?
  -What was the exact error message you received?
  -How long have you been experiencing this problem?
  -Have you searched the relevant forum/newsgroup archives?
  -Have you tried all the tools or KB articles or other resources?
  -Have you recently installed or uninstalled any hardware or software?
  -What changes have been made to the system between the time where everything has worked, and when you noticed the problem?

• I put my speakers or a microphone to go into the sound is terrible, and he put me on a blue screen that says crash dump HELP

  I went to control its embedded on my micro hit some button that met my speakers or my microphone, now there is a terrible noise of comign out of my speakers and my computer went to a blue screen that says something about a crash dump it please help I just reset my volume control , so they will come back the way they came when I bought it.

  Hello

  1. what operating system is installed on your computer?
  2. you remember to make changes to your computer before the problem?

  I suggest that you follow these steps and check to see if they help.

  Step 1:

  Restart your computer and Open the troubleshooter of Audio playback and check if this solves the problem.

  Step 2:

  You may also Update your audio drivers and see if that solves the problem.

  Step 3:

  If the computer goes into BSOD again, please follow the steps in this article.

  Resolve stop (blue screen) error in Windows 7

• goes to a blue screen on a bit and says files___ dumping

  When I starts my computer up, it stays on but then it goes to a blue screen

  Follow these steps to try to solve your problems of boot.

   

  Restore point:

  http://www.howtogeek.com/HOWTO/Windows-Vista/using-Windows-Vista-system-restore/

  Do Safe Mode system restore, if it is impossible to do in Normal Mode.

  Try typing F8 at startup and in the list of Boot selections, select Mode safe using ARROW top to go there > and then press ENTER.

  Try a restore of the system once, to choose a Restore Point prior to your problem...

  Click Start > programs > Accessories > system tools > system restore > choose another time > next > etc.

  http://www.windowsvistauserguide.com/system_restore.htm

  Read the above for a very good graph shows how backward more than 5 days in the System Restore Points by checking the correct box.

  ~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~

   

  If restore work not and you do not have a Vista DVD from Microsoft, do a repair disc to do a Startup Repair:

  Download the ISO on the link provided and make a record of repair time it starts.

  Go to your Bios/Setup, or the Boot Menu at startup and change the Boot order to make the DVD/CD drive 1st in the boot order, then reboot with the disk in the drive.

  At the startup/power on you should see at the bottom of the screen either F2 or DELETE, go to Setup/Bios or F12 for the Boot Menu.

  When you have changed that, insert the Bootable disk you did in the drive and reboot.

  http://www.bleepingcomputer.com/tutorials/tutorial148.html

  Link above shows what the process looks like and a manual, it load the repair options.

  NeoSmart containing the content of the Windows Vista DVD 'Recovery Centre', as we refer to him. It cannot be used to install or reinstall Windows Vista, and is just a Windows PE interface to recovering your PC. Technically, we could re-create this installation with downloadable media media freely from Microsoft (namely the Microsoft WAIK, several gigabyte download); but it is pretty darn decent of Microsoft to present Windows users who might not be able to create such a thing on their own.

  Read all the info on the website on how to create and use:

  http://NeoSmart.net/blog/2008/Windows-Vista-recovery-disc-download/

  ISO Burner:http://www.snapfiles.com/get/active-isoburner.html

  It's a very good Vista startup repair disk.

  You can do a system restart tool, system, etc it restore.

  It is NOT a disc of resettlement.

  And the 32-bit is what normally comes on a computer, unless 64-bit.

  ~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~

  It comes to the Installation of Vista instance.

  If the above does not it, repost in the Vista repair Forum:

  http://social.answers.Microsoft.com/forums/en-us/vistarepair/threads

  See you soon.

  Mick Murphy - Microsoft partner

• Blue screen on startup.

  When I try to start my computer, it displays a blue screen, no matter what I boot (hard disk, safemode, Recovery Manager). It still crashes and I get this message:

  "A problem has been detected and Windows has shut down to prevent damage to your computer.

  If this is the first time you've seen this stop error message. Restart your computer. If this screen appears again. Follow these steps:

  Check to make sure any new hardware or software is installed correctly. If this is a new installation ask your hardware manufacturer or software of windows updates you might need.

  If problems continue, disable or remove any newly installed hardware or software. Disable the BIOS memory options such as the capture or the shading. If you need to use Safe Mode to remove or disable components, restart your computer, press F8 to select Advanced Startup Options, and then select Safe Mode.

  Technical information:

  "STOP: 0X0000C1F5 (0 X 00000000, 0 X 00000000, 0X00000000, 0X00000000).

  I was installing Windows service pack 2 and when it closes nd community has started up, that's what I got.

  Hi mot1on,
   
  Welcome to the Forum of answers Windows Vista.
   
  This problem can occur if the file $TxfLog of the file system is damaged. The Common Log File System (Clfs.sys) driver does not solve the $TxfLog file when the file is corrupted. In addition to the error message Stop Windows Vista does not start until the offending disk is removed or repaired.
   
  To solve this problem the damaged file must be repaired. It is possible to boot from a Setup disk that has the ability to self heal this type of problem. This can be done with a Windows 7 Beta installation disc. To restore a volume of Windows Vista with the Stop error 0x0000C1F5 without data loss, perform the following steps:

  1. get a Windows 7 Beta or the later Windows 7 installation disk.

  2. Insert the diskette in the floppy drive and boot from this drive to install Windows 7 Beta.

  Note: Once started, cancel the installation of Windows7. Do not install Windows 7.

  3. once the system has booted correctly, remove the installation of Windows 7 Beta disc and restart the computer from the hard disk.

  Note: The installation of Windows 7 Beta disc includes autocicatrisant, code that resets the RM $TxF log file corrupted, so the problematic volume should be recovered by simply booting from the Windows 7 Beta installation disc.
   
  You might also check out the link below:
   
  How to get around the Stop error 0x0000C1F5 on a Windows Vista-based computer
   
  http://support.Microsoft.com/kb/970101
   
  Hope this information is useful.
   
  Concerning
  Rehman - Microsoft Support

• My computer has the unmountable_boot_volume blue screen but I can't start in safe mode or anything so how to fix it

  Well went to work on my computer, he had a blue screen with the error unmountable_boot_volume.  I had my laptop out and google I tried everything, but it won't let me boot into safe mode or do any of the options that appear when you press F8.  What can I do?

  Hello

  1. What is the full error message do you get?

  2. What are the troubleshooting steps you tried to solve the problem?

  3. don't you make changes to the computer until the problem occurred?

  I suggest you to try the steps below and check if it helps.

  Method 1: Unmountable Boot Volume: http://support.microsoft.com/kb/555302

  More information: Advanced Troubleshooting for General startup problems in Windows XP: http://support.microsoft.com/kb/308041

  Hope this information is useful.

• Blue screen on startup check drive c for errors

  Original title: I havea blue screen on startup saying mistakes c disk check was cancelled I want back this sysem also affected and another restoration things helppppppp

  I have a blue to start saying the c disk check to find errors in windows xp iwant to resume what he as affected system restore helppppppppp ted

  Hi edwardcliffe,

  ·         Have you made changes on the computer?

  ·         Are you able to boot to the desktop?

  ·         What is the full error message?

  ·         What do you mean when you say "I want to take this also affected the system restore and other things?

  If you are not able to boot to the desktop, follow the steps.

  You will need an XP installation CD to try to solve this problem.  If you do not, try to borrow one just to run this fix.

  (1) configure the computer to boot from the CD if it is not already configured in this way. You may need to enter the BIOS to configure the computer to boot from the CD.

  (2) set the boot order on:

  Floppy (if present)

  CD/DVD-ROM

  Hard drive

  RECORDING and EXIT

  (3) to start the computer with the XP installation CD in the drive. When you see the prompt «Press any key to boot from CD...» ", do and start the process to boot on CD.

  (4) when the Recovery Console option is available (press R to start the Recovery Console), do it. You may be asked to what Windows installation to enter, what kind of cases the number of the Windows installation you want to work (usually 1).

  (5) when you are prompted, enter the password for the Windows installation. If you have not set up a password just press ENTER

  (6) at the command prompt, type:

  chkdsk /r  (there is a space before the /) Press ENTER.

  Note: If bad sectors are found in the hard drive, then it could try to fix this particular sector. If you have any data on that, it can get lost.

  If you are able to boot to the desktop, follow the steps in the article.

  How to perform disk error checking in Windows XP

  http://support.Microsoft.com/kb/315265

  Note: If bad sectors are found in the hard drive, then it could try to fix this particular sector. If you have any data on that, it can get lost.

  For reference:

  How to install and use the Recovery Console in Windows XP

  http://support.Microsoft.com/kb/307654/en-us

• Why my computer off and get blue screens

  Why my computer off and get blue screens once from time to time. My hard drive sounds like he works hard. I can hear it ticking sweet sounds when I start the computer, and it takes a while to calm down.

  Ron

  Hi Ron,

  I suggest you to follow the steps mentioned below and give us the blue screen error message.

  1. click on Start and then click on Panel.

  2. click system and Maintenance , and then click System.

  3. click on Advanced system settings.

  If you are prompted for an administrator password or a confirmation, type the password or click on allow.

  4. click on the tab Advanced and then click settings under Startup and recovery.

  5. to the failure of the system, click on to erase automatically restart checkbox.

  6. click OK and then click ok.

  7. try to reproduce the error.

  Reference:

  How to fix error Bluescreen (STOP) that causes Windows Vista to shut down or restart unexpectedly.

  http://support.Microsoft.com/kb/958233

• My Vista system crashes, blue screen on startup: irql_not_less_or_equal STOP: 0x0000000A (0 x 0, 00000002 00000001, 0x81AE8590)

  My Vista system was crushed, tried everything, but finally resorted to a recovery of the original factory image off the coast of the hard drive Partition. Everything seemed to go smooth but now I get a blue screen at startup: irql_not_less_or_equal STOP: 0x0000000A (0 x 0, 00000002 00000001, 0x81AE8590)

  Odd part is the system has two RAM slots, we have a 2 GB key and another has a 1 GB. Could not get the machine to start with two sticks in. Will start with a stick in each thin slot. Will not start no matter how they are installed if you are using the two RAM slots. Ran SFC/scannow. He found errors, that it cannot correct. How can I fix these errors?

  CBS log is large enough: what details should I post it to help you troubleshoot?

  Note: Were able to update the system, including the installation of updates Windows 128 and seems to be updated throughout the SP-2. I really don't want to run another recovery if possible.

  Thank you!

  Hello

  Perhaps you have different brands of RAM in your computer, and so it would not start with the two inserted Rams. Do a check for your specific PC memory that tells you what products work with your system.

  Follow the information in this article.
  Know what type of RAM you need

  In addition, updated BIOS.

  Warning of the BIOS:
  BIOS change / semiconductor (CMOS) to complementary metal oxide settings can cause serious problems that may prevent your computer from starting properly. Microsoft cannot guarantee that problems resulting from the configuration of the BIOS/CMOS settings can be solved. Changes to settings are at your own risk.

  If scan SFC did not fix the issue, I would say that you follow the steps in this article to fix it.

  http://support.Microsoft.com/kb/929833

  Regarding blue screen errors, follow the steps in this article that applies also for Vista.

  Resolve stop (blue screen) error in Windows 7

• I can't open windows update in Safe Mode. Also blue screen at startup ('a forward driver a buffer based on the battery'

  My laptop keeps hitting a blue screen at startup ('a forward driver a buffer based on the stack'), I can only start it in safe mode. I want to try windows updates to see if this will help, but whenever I click on the button to update windows on the start menu, nothing happens. I tried searching for the program to see if I can open it another way, but can't find it. If I click on windows update and then nothing happened. I have windows vista home.

  original title: I can't open windows update

  Hey ElizabethSlater,

  Try to run a full scan with the Microsoft Safety Scanner to make sure that nothing is found.

  Try also to install the latest drivers from your computer manufacturer's website. If you have difficulty to locate the website of your computer manufacturer or the drivers on their page, please provide your computer brand and model in your next reply. If you have built your computer you need visit the site of the manufacturer of each piece of hardware to get the latest driver.

  Once the drivers have been installed, try to restart your computer, and then test to see if the same problem occurs.

  Hope that helps.

• System restore problems - I reboot and press F11, then past recovery mode and load the files then it just goes to the blue screen and a mouse cursor? help please?

  I recently had to restore my HP DV5-1015ea.

  When I turned on the laptop first he loaded everything up and again requested name and language settings user etc.
  Once I did all that he began the normal loading then it came with something error message root I don't remember.
  Now, I try and restart and load windows in black screen, then goes to the blue screen with a cursor and then is that you can do anything else
  someone please help schools starting soon

  Hi Tippumukhtar,

  ·         What is the exact error message or error code?

  ·         Remember to make changes on the computer before the show?

  If you try to restore to factory on your computer then you may have to contact the HP Support for assistance on the issue.

  HP support

  Hope this information helps.

• Blue screen on startup, the system restore / repair did not work?

  Hi, I get a blue screen on startup and cannot start windows - with the error code x0000007E.

  I followed the steps on http://support.microsoft.com/kb/958233#StartupRepair however runs the repair does not work, and did the system restore.

  Will be saved my files / is there a way to fix this? Thank you!

  Hello

  You can save your files by putting the drive in another computer as a 2nd disk (best) or external
  Drive USB enclosure and then backup to removable media such as CD, DVD or other USB drives.
  Of course a real store of the computer or the manufacturer of your system can help to recover the files.

  Or you can use a boot Ubuntu CD to back up data.

  Use Ubuntu Live CD to backup files from your Windows computer dead
  http://www.howtogeek.com/HOWTO/Windows-Vista/use-Ubuntu-Live-CD-to-backup-files-from-your-dead-Windows-computer

  --------------------------------------------------------------

  Check this thread for more information using BlueScreenView, MyEventViewer and other methods
  to troubleshoot the BlueScreens - top 3 responses (+ 1 other).

  http://social.answers.Microsoft.com/forums/en-us/vistarepair/thread/3deab2fa-4000-4136-8c78-a3d22b1db009

  We can analyze the minidumps if make you it available to the SkyDrive or another file
  sharing sites.

  ZIP or download the content of the C:\Windows\minidump

  Use SkyDrive download collected files and after shot/screenshot.
  http://social.technet.Microsoft.com/forums/en-us/w7itproui/thread/4fc10639-02dB-4665-993a-08d865088d65

  -------------------------------------------------------------------------

  Also this, so you can see the probable bluescreens.

  Windows Vista restarts automatically if your computer encounters an error that requires him to plant.
  (also Windows 7)
  http://www.winvistatips.com/disable-automatic-restart-T84.html

  ===========================================================

  The system has RAID? If so, it's also very suspicious.

  This error is usually a driver problem and display adapter (video) driver is the most suspicious if she
  may be others. Antivirus/antispyware/security programs, equipment (heat) and major software problems
  can also cause the error. When you get to the section of the driver to use the Troubleshoot utility my generic
  methods in the next message and then return to the if necessary troubleshooting tool.

  Have you recently added hardware or drivers updated? Don't forget to look in Control Panel - Windows
  Updates to see if all drivers have been updated it. Other donor opportunities include the antivirus/anti-
  spyware/security programs.

  When you get to the pilot and sections of the memory of the troubleshooter check the following message to
  update drivers and memory test and then return to the troubleshooter if necessary.

  BCCode: 7F 0x0000007E which is also 0x1000007E

  Cause

  SYSTEM_THREAD_EXCEPTION_NOT_HANDLED bug control is a very common bug control. TO
  interpret, you must identify which exception has been generated.

  Common exception codes are:

  • 0xc0000005: STATUS_ACCESS_VIOLATION indicates a memory access violation has occurred.

  For a complete list of exception codes, see the Ntstatus.h file located in theinc directory
  the Microsoft Windows Driver Kit (WDK).

  Solve the problem

  If you do not have to debug this problem, you must use certain basic troubleshooting techniques.

  • Make sure you have enough disk space.
  • If a driver is identified in the bug check message, disable the driver or check with the
  • Reference of the manufacturer for driver updates.
  • Try changing video cards.
  • Check with your hardware vendor for updates to the BIOS.
  • Disable the BIOS memory options such as implementing caching or shading.

  If you plan to debug this problem, you may find it difficult to get a stack trace. Parameter 2
  (the address of the exception) must identify the driver or function that caused the problem.

  If the exception code 0 x 80000003 occurs, a hard-coded breakpoint or assertion was hit, but the system
  has been launched with the /nodebug. switch. This problem should occur infrequently. If it occurs repeatedly,
  Make sure that a kernel debugger is connected and the system is booted with the Switch/DEBUG .

  In case of exception code 0 x 80000002, the trap frame provides additional information.

  If you do not know the specific cause of the exception, consider the following questions:

  • Hardware incompatibility. Make sure all new hardware that is installed is listed in the
  • List of Microsoft Windows Marketplace tested products.
  • Service driver or defective peripheral system. A service driver or defective peripheral system can be
  • responsible for this error. Hardware problems, such as the incompatibilities of the BIOS, memory, conflicts
  • and IRQ conflicts can also generate this error.

  If a driver is listed by name in the bug check message, disable or remove that driver. Disable
  or remove drivers or services that have been recently added. If the error occurs during startup
  sequence and the system partition is formatted with the NTFS file system, you may be able to use safe
  Mode to rename or to delete the faulty driver. If the driver is used as part of the system startup procedure
  in Safe Mode, you must start the computer by using the Recovery Console to access the file.

  If the problem is associated with Win32k.sys, the source of the error may be a third remote
  control program. If this software is installed, you can remove the boot of the computer service
  by using the Recovery Console, and then by removing the offending system service file.

  Check the system log in Event Viewer for additional error messages that might help identify the
  device or the driver that generated the bug check 0x7E.

  You can also disable memory cache BIOS may try to resolve the error. You should also
  Run the diagnostics of material, especially the scanner memory, which provides the manufacturer of the system.
  For more information about these procedures, see the manual of your computer.

  The error that generates this message may occur after the first reboot during Windows Setup, or
  Once the installation is complete. A possible cause of the error is lack of disk space for installation and system
  BIOS incompatibilities. For problems during the installation of Windows that are associated with the absence of disc
  space, reduce the number of files on the disk drive hard target. Find and delete any temporary
  the files that you do not have to have files hidden Internet, backup application and.chkfiles files that
  contain fragments of file saved to disk scans. You can also use another hard drive with more drive
  free space for the installation. You can solve the problems of BIOS by upgrading the version of the system BIOS.

  BCCode: 7F 0x00000007E who is also a 0x1000007E<-- read="" this="">
  * 1141.html? order = votes http://www.faultwire.com/solutions-fatal_error/System-thread-exception-not-HANDLED-0x0000007E-

  ----------------------------------------------------------------------------------------------------------------------

  Look in the Event Viewer to see if something is reported on those.
  http://www.computerperformance.co.UK/Vista/vista_event_viewer.htm

  MyEventViewer - free - a simple alternative in the standard event viewer
  Windows. TIP - Options - Advanced filter allows you to see a time rather
  of the entire file.
  http://www.NirSoft.NET/utils/my_event_viewer.html

  Here are a few ways to possibly fix the blue screen issue. If you could give the blue screen
  info that would help. Such as ITC and 4 others entered at the bottom left. And all others
  error information such as codes of STOP and info like IRQL_NOT_LESS_OR_EQUAL or PAGE_FAULT_IN_NONPAGED_AREA and similar messages.

  As examples:

  BCCode: 116
  BCP1: 87BC9510
  BCP2: 8C013D80
  BCP3: 00000000
  BCP4: 00000002

  or in this format:

  Stop: 0 x 00000000 (oxoooooooo oxoooooooo oxoooooooo oxooooooooo)
  Tcpip.sys - address blocking 0 x 0 00000000 000000000 DateStamp 0 x 000000000

  It is an excellent tool for displaying the blue screen error information

  BlueScreenView scans all your minidump files created during ' blue screen of the.
  death ' crashes and displays information about all accidents of a table.
  Free
  http://www.NirSoft.NET/utils/blue_screen_view.html

  BlueScreens many are caused by drivers of old or damaged, in particular the video drivers
  However, there are other causes.

  You can do mode if necessary safe or the Vista DVD command prompt or
  Options recovery if your system is installed by the manufacturer.

  This tells you how to access the System Recovery Options and/or a Vista DVD
  http://windowshelp.Microsoft.com/Windows/en-us/help/326b756b-1601-435e-99D0-1585439470351033.mspx

  You can try a system restore to a point before the problem started when one exists.

  How to make a Vista system restore
  http://www.Vistax64.com/tutorials/76905-System-Restore-how.html

  -------------------------------------------------------------------------

  Start - type this into the search-> find COMMAND to top box and RIGHT CLICK-
  RUN AS ADMIN

  Enter this at the command prompt - sfc/scannow

  How to analyze the log file entries that the Microsoft Windows Resource Checker (SFC.exe)
  program generates in Windows Vista cbs.log
  http://support.Microsoft.com/kb/928228

  The log can give you the answer if there is a corrupted driver. (Does not work
  tell all possible driver issues).

  Also run CheckDisk, so we cannot exclude as much as possible of the corruption.

  How to run the check disk at startup in Vista
  http://www.Vistax64.com/tutorials/67612-check-disk-Chkdsk.html

  -------------------------------------------------------------------------

  Often drivers up-to-date will help, usually video, sound, network card (NIC), WiFi, part 3
  keyboard and mouse, as well as of other major device drivers.

  Look at the sites of the manufacturer for drivers - and the manufacturer of the device manually.
  http://pcsupport.about.com/od/driverssupport/HT/driverdlmfgr.htm

  How to install a device driver in Vista Device Manager
  http://www.Vistax64.com/tutorials/193584-Device-Manager-install-driver.html

  How to disable automatic driver Installation in Windows Vista - drivers
  http://www.AddictiveTips.com/Windows-Tips/how-to-disable-automatic-driver-installation-in-Windows-Vista/
  http://TechNet.Microsoft.com/en-us/library/cc730606 (WS.10) .aspx

  -------------------------------------------------------------------------

  How to fix BlueScreen (STOP) errors that cause Windows Vista to shut down or restart
  quit unexpectedly
  http://support.Microsoft.com/kb/958233

  Troubleshooting, STOP error blue screen Vista
  http://www.chicagotech.NET/Vista/vistabluescreen.htm

  Understanding and decoding BSOD (blue screen of death) Messages
  http://www.Taranfx.com/blog/?p=692

  Windows - troubleshooting blue screen errors
  http://KB.wisc.edu/page.php?id=7033

  -------------------------------------------------------------------------

  In some cases, it may be necessary.

  The Options or Vista recovery disk Startup Repair

  How to do a startup repair
  http://www.Vistax64.com/tutorials/91467-startup-repair.html

  This tells you how to access the System Recovery Options and/or a Vista DVD
  http://windowshelp.Microsoft.com/Windows/en-us/help/326b756b-1601-435e-99D0-1585439470351033.mspx

  I hope this helps.

  Rob Brown - Microsoft MVP<- profile="" -="" windows="" expert="" -="" consumer="" :="" bicycle="" -="" mark="" twain="" said="" it="">

• Flash blue screen at startup

  Hi I just got my area51, and 1 thing I noticed that whenever I start it it has blue screen flash of 0.5 dry completely (no) - then bios - windows login - etc.

  I used my old monitor and it did not have this blue screen at startup thing so Im wondering if its normal.

  It is most likely part of the screen.
  Seems to me that the display in sync with the computer screen.

• Blue screen on startup. Any suggestions?

  Thunderbird goes to a blue screen, immediately after the launch.
  Any suggestions?

  Problem solved.
  Reinstalled Thunderbird without uninstalling and it worked.
  Thank you.

• Satellite C850 - blue screen at startup

  Hello

  My elderly father has a Toshiba Satellite C850-1MC laptop - (Intel Pentium B960 2.2 GHz, 4 GB RAM, 500 GB, 15.6 "HD LED, DVDRW, Intel HD, Webcam, Bluetooth, Windows 8 64-bit).

  When he started the laptop the initial screen appears for a short time, then goes to a blue screen showing only the mouse pointer (no error code appears).

  If on the initial screen he quickly presses a button brings you to the screen of welcome for a very short period and then go to the bluescreen as above.

  Anyone got any ideas how to sort?
  Thanks in advance

  I don't know what the problem is and why this happens but if possible recovering your laptop and set it back to factory settings. Please test once more and send feedback.

  It can be assumed that the problem may be, but the best test you can do is to put the laptop to factory settings again. Recovery image has been tested and if there is not some hardware problem everything should work properly again.