computer HP laptop, 15 crashes on restart

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• Computer laptop G62 crashed and now it gives error "unable to open because of the recent hardware or software error"

  I have a new problem with my PC. My laptop suddenly crashed. It was working fine before this, but while I was watching a movie, it's just off. I tried to restart but it gave me the error that it cannot open because of software or a hardware error. It gives me two options: 1. to try the Startup Repair tool. 2. to open Windows normally.

  I tried to open it normally, but it redirects me to startup repair. The Startup Repair is unable to do anything.

  =================================================================================

  Startup Repair can try to restore your computer to an earlier point in time when it worked correctly.

  This repair will not personal data change, but it can remove some programs that have been installed recently. You can't undo this restoration.

  =================================================================================

  Then I tried to restore my PC to a previous restore point, but it won't let me continue once I've selected a point. It only shows my C drive which is grayed out so I can't select and continue. It gives me a yellow warning saying that the Protection of the system disk must be enabled.

  So as the restoration is not an option, I went to the recovery of the system where it will restore my factory settings, deleting all data. The problem is that I have a lot of valuable data in the PC, so I don't want to do this before you have a back-up. I tried to make the back-up, but the first back-up was arrested at 78%. The second he stopped at 13%. After that all other attempts to create a backup stops at 25%.

  I don't understand what to do. People say it's a problem with Windows 7 (64-bit). I don't have a Windows 7 CD either because it was pre-installed when I brought. I have an original CD of Windows Vista so I'll try to install first. Then, I'll try to copy my data and then restore my laptop to its factory settings. I hope this works.

  A guy suggested to replace the names of readers. So I reversed the C drive and D drive. He showed me all the readers in the restore option. But the restore has failed. Then he renamed automatically drives to their original state. I even ran sfc/scannow, but it shows me that a scan is planned and restart the PC to start. But when I reboot, it gives me the same thing again.

  Please suggest what to do...

  I installed Windows Vista professional from the CD. It worked perfectly... I want to say that I was able to retrieve all my data because it stored in a folder called Windows.Old

  But since I could not the wifi adapter and integrated graphics card Intel to work on the PC, I tried to restore factory settings. It doesn't let me access the Recovery Manager by pressing F11 on reboot I went to the computer icon and right-click on it. I selected manage and made my recovery disk a partition active. So after reboot it properly started the Recovery Manager. Right now I'm it back to factory settings. I'll let you know what happens after that. My data is safe, but I don't know if I'll be able to load my original OS.

• My computer crashes and restarts with windows xp but it does not occur with any other OS

  When I use windows XP, 2000, ME, 98 in my computer (Dell latitude D600) it crashes and restarts all of a sudden. But when I installed winodws vista, 7 or ubuntu it will never happen. I thought that the problem could be drivers, so I ran my computer only with windows XP, without installing any driver, but it happens again. I already send my computer to dell and they changed everything in the computer, but I still get the error. What can I do to identify and solve the problem?

  Hello cocodrilo,.

  Thank you for visiting the website of Microsoft Windows Vista Community. The question you have posted is related to Windows XP, 2000, ME, 98 multiboot and would be better suited to the TechNet community. Please visit the link below to find a community that will provide the support you want.

  http://social.technet.Microsoft.com/forums/en/categories/

  Thank you

  Jack

  Jack
  Microsoft Answers Support Engineer
  Visit our Microsoft answers feedback Forum and let us know what you think.

• my USB is not detected in my pc, but it is detected other pc and laptop. and if I restart my computer at that moment there, it is detected.

  I have lenovo ideapad laptop z580. i5, family basic Windows 7. in the week, I have a problem as "my USB is not detected in my pc, but it is detected other pc and laptop. and if I restart my computer at that moment there, it is detected. "so please give me the solution. Thank you. my email is * address email is removed from the privacy *. Thank you.

  Hello Badodariya Malay,

  Welcome to the Microsoft community where you can find all the answers related to windows.

  According to the description, it seems that you are having problems with pen drive not getting not detected.

  I need to ask you some questions to help you better.

  1. don't you get error message when the USB not detected?

  2. What is the brand and model of the USB?

  Perform the steps in the link and check.

  Tips for solving problems of USB devices 

  Answer to us if you are having problems with the USB key or any other problem of Windows, and I'd be happy to help you.

  Good day!

  Hope this information helps.

• Help! My computer Dell laptop keeps telling me that Windows Explorer has stopped working. After that another pop up immediately comes up saying Microsoft restarts. Any ideas?

  Help! My computer Dell laptop keeps telling me that Windows Explorer has stopped working. After that another pop up immediately comes up saying Microsoft explore restarts. It does not give me enough time to get what in the start menu, I was able to start the virus scan twice but it does not end. When I run it in safe mode, it continues to be. Any ideas? I was able to access the control panel through the Task Manager, but it doesn't seem to be any abnormal process running.

  Hi Roar4life88

  
  1. for how long have you been faced with this problem?
  2. did you of recent changes on the computer?

  Method 1:

  You can perform a scan SFC and check. To Perform a Scan SFC -

  a. click Start, click programs, on Accessoriesprincipally made, right click guestand then click run as administrator. If you are prompted for an administrator password or a confirmation, type the password, or click Allow
  b. type the following command and press ENTER:
  sfc/scannow
  A message appears indicating that "the system scan will start. Be patient because the scan can take some time.
  c. If all files require a SFC replace will replace them. You may be asked to insert your Win7 DVD for this process to continue.
  d. If everything is correct you should, after the scan, see the following message "resource protection Windows not found any breach of integrity".
  e. once the scan is finished, close the command prompt window, restart the computer and check.

  Check the link below for further guidance on scan SFC - mentioned
  http://support.Microsoft.com/kb/929833

  Method 2:
  Also I suggest you to check if you are facing the same question in the user account new or different administrator account.  You can create a new user account on your computer, and then check.

  Create a new user account-
  http://Windows.Microsoft.com/en-us/Windows7/create-a-user-account

  If you are not faced with the same question in a new user account, you can view the link below and use the steps provided to fix a corrupted - user profile
  http://Windows.Microsoft.com/en-us/Windows7/fix-a-corrupted-user-profile

   

  I hope this helps.

• I can not install Lightroom 6 on my laptop using 8.1 to WIN.  The installer asks me to connect and when I do after 20 sec freezes the computer and the battery needs to restart.  This prevents the work online help.  What can I do?

  I can not install Lightroom 6 on my laptop using 8.1 to WIN.  The installer asks me to connect and when I do after 20 sec freezes the computer and the battery needs to restart.  This prevents the work online help.  What can I do?

  Settle in the right forum.

• my laptop is stuck in restart asking the media to reboot. I don't have a cd/dvd for windows 7 then what do I do?

  Hi after have been stupid enough to download windows 10 and realize it is absolutely rubbish, that I decided to go back to windows 7. Unfortunately Windows 7 will not reinstall it is now stuck on reboot

  I don't have a disk to reboot my asus windows key does not work so I can download my tablet with a help of usb!

  I need to restart my laptop, Microsoft crashed it not me it worked perfectly until windows 10! Please give me instructions on how to restart and how to get a dvd or a Windows 7 usb download.

  You may need to try using the recovery partition or borrow Windows 7 reinstall media or ask ASUS recovery media:

  Try running the recovery partition:

  New computers that come pre-installed with Windows often have what is called a recovery partition. This is used to reinstall an operating system in the case of a system failure. To access it, you need to start when you start your computer by pressing a function key. This can be either F1, F2, F9, F10, F11, F12 key DEL or tab. See the manual that came with your PC for instructions on how to reinstall Windows.

  If your recovery partition is not available or damaged, you must contact the manufacturer of your computer, and request that a defined recovery disk you can use to reinstall Windows 7. They could practice a small shipping and handling.

  ------------------------------------

  This is how the recovery partition is accessible to most popular brands...

  For Asus, press F9, as soon as you see the Asus logo.

  If you know a friend with a disc of Windows 7 at retail, you could borrow them and perform a custom installation:

  How to: What are my options for Windows 7 reinstall media?

  If you are able to get a drive, see the instructions how to perform a custom installation:

  How to: perform a customized Windows installation

  If none of the above solutions don't agree, its best you download Windows as a 10. ISO and perform a custom installation:

  See the instructions: How to download official Windows 10 ISO files

  Review link instructions how to perform a custom installation.

  Contact ASUS:

  ASUS

  http://eStore.ASUS.com/shop

  1-888-678-3688 or

  1-510-739-3777

• Guard Windows Explorer to crash and restart on Windows 7

  I use a Dell Vostro V13 laptop. Last night suddenly kept windows Explorer crashing and restarting over and over to the point where I can't do anything. I tried the system restore, but the problem is still there. I can't do anything except the exit ramp of the computer with Ctrl + alt + delete. As soon as the restart my laptop the message back and he stops and restarts over and over again.

  I am only able to send this message in SafeMode where the problem occurs.
  I'm not very computer literate, so would be grateful for a detailed step by step help.
  (One of the reasons could be that I tried to update media player VLC, this accident occurred just after that.) I uninstalled VLC but with no avail, explore it crash)

  It is clear the details of the second error problem is the DivXMFSource.dll:

  Fault Module name: DivXMFSource.dll

  Fault Module Version: 1.0.0.72

  Timestamp of Module error: 4cffcf66

  The DivXMFSource.dll is a component of DivX software.

  Uninstall of DivX software should fix the error.

  You are able to do safe mode?

  If not go to the DivX program folder and right-click the DivXMFSource.dll and rename the extension .dll to .old, IE rename DivXMFSource.dll in DivXMFSource.old.

  Restart the computer in Normal Mode and uninstall DivX.

  Here is the location of the DivXMFSource.dll to rename:

  If 64-bit Windows 7:

  C:\Program Files (x 86) \DivX\DivX DivX Media Foundation Components\DivXMFSource.dll

  If 32-bit Windows:

  C:\Program DivX DivX and Media Foundation Components\DivXMFSource.dll

• Windows 7: Windows Explorer keeps crashing and restarting

  Hi all

  I've had the problem for a few weeks now and it's really annoying. As the title says windows guard Explorer crashing, then restarting itself. In general seems to happen when I am clicking on my files. When I try to rename a file or folder, then it happens a lot. Less when the opening everything.

  I'm using a relatively old Samsung laptop. Probably had around ish 2009. Don't know what other info can be useful. Let me know and I'll do my best to find out.

  I did not do anything to try to remedy the situation that I didn't know what to do. Any ideas?

  Thanks for the help

  To solve most computer problems, it allows to watch the evidence available in the system information file and Event Viewer logs. An experienced eye can choose needles in a haystack and see more clearly the precise nature of the problem or problems.

  Please provide a copy of your system information file. Type the system information in the search box above the Start button and press the ENTER key (alternative is select Start, all programs, accessories, System Tools, system information). Select file, Export and give the file a name noting where it is located. Not to place the cursor in the body of the report before exporting the file. The system creates a new information file system each time system information is available. You must allow a minute or two before the file is completely filled before exporting a copy. Please download to your OneDrive (formerly Sky Drive), share with everyone and post a link here. Normal mode preferred report. Please say if the report was obtained in safe mode.

  Please download and share with everybody fresh copies of your System and your event viewer on your Player Application logs One (formerly Sky Drive) and post a link here. You can delete the earlier copy of your OneDrive records.

  To access the system, log, select Start, Control Panel, administrative tools, Event Viewer, in the list on the left of the window, expand Windows logs and select System. Place the cursor on the system, select the Action in the Menu and record all events like (the evtx default file type) and give a name to the file. Do the same for the application log. Do not offer not filtered files. Do not place the cursor in the list of reports before selecting the Action from the menu. Do not clear the logs so that you have a persistent problem.

  

  For assistance OneDrive see paragraph 9.3:
  http://www.gerryscomputertips.co.UK/MicrosoftCommunity1.htm

  General remarks on event viewer
  http://www.gerryscomputertips.co.UK/syserrors5.htm

• Satellite A500 - crashes and restarts when I play games

  Help, please

  For these last months, I had a problem with my laptop crashing and restarting in 10-20 minutes from a game.

  Please help, give me ideas or tell me how to find out what the problem is, I have read a few other discussions to talk about questions of heat but no real answer on how to solve the problem.

  Help, please
  Thank you
  D

  Hi Dale.Johnston,

  Overheating would be a typical pattern of this behavior. I mean, that's if the laptop has a higher internal temperature and it will immediately fit to protect the equipment. Then it the normal behavior of s from overheating.

  Overheating may have different reasons. In most cases it's dust that blocks the fan. This would mean that you have to clean the cooling system of your laptop using the jet of compressed air to blow the dust from the cooling fans.

  Generally, it should help. If this isn't the case, I would check the display driver. What display driver and operating system you are using?
  If you install the display driver Toshiba not they can also cause overheating if it recommendable s using Toshiba pretested drivers only. ;)

• I think that I have been scammed by the company supposed to work for windows saying that my computer was about to crash

  A company called vap technology called me last night on my phone at home and said to my computer was about to crash. they were Indian speaking people and said they were working for microsoft support; as I am not a laptop user profficent of long date, I couldn't tell if they were or not. How to get back money from $149, I paid them to fix the problems and how to uninstall the programs they put on my laptop; also what can I use to tell if it's a microsoft technology? Help!

  It is a scam. See:

  http://www.microsoft.com/security/online-privacy/avoid-phone-scams.aspx .

  If they have access to your PC, they can install any number of malicious programs. My recommendation is to do a clean reinstall of Windows - it's the only way to be sure that your system is clean.

  If you have them paid by credit card, tell your card provider immediately what has happenend.

  All the data on your computer (passwords, credit card numbers, numbers of account documents, etc.) may have been compromised (they may not know now). According to the companies concerned (for example your bank) what happened.

  Use another PC to change passwords.

  Consider telling your local police.

• Computer HP laptop problem. Please help someone!

  Hi guys,.

  So basically, my computer HP laptop froze about three times today. I had to press the button reset each time. Finally, the computer came back the menu but has frozen immediately. I pressed the reset button again. This time, when I turn on the laptop the first thing that appears is the HP Logo and the "resumption of system preparation. After a while the screen goes white and after a while once again the HP logo comes again, but this time is not written and just a loop that goes round in circles. Nothing happens after that. I tried it turn on and shut off again, but the same thing happens.

  Does anyone know how can I fix? It seems that you must press F11 when you turn it on and go through a few options to make it work again? I have some pictures and music on there I'd like to keep, can I do this? Or do I need to clean the system? There not too important! Little help would be great if someone can give me some adivice on how to fix it!

  Thank you very much

  Hi Cammy, I'm back

  Press the ESC key at startup then F2 when the Start Menu is displayed, this will start the System Diagnostics, advise me the results.

  Redemarrer restart using the ESC for the Start Menu button, press the F11 key to the restoration of the system, do not press any other button unless he asks you to do.  Let it run for 15 minutes to see if any other measurement of the recovery process.

• Computer Dell laptop/windows xp, got virus.tried to fix. BAD IDEA. ERROR: DLL msgina.dll UI winlogon.exe - bad image.logon failed to load.

  Computer Dell laptop of my husband has a virus that wants you to install a fake security program. I tried to fix it. OOPS. I tried to choose an earlier date to restore your computer to and I got zapped, crashed and burned. Error is now: winlogon.exe - bad image then the msgina.dll login user interface DLL failed to load, contact admin to replace the dll or restore the original dll. I don't have a boot cd. Is there a way of "back door" to get his computer works again?

  As you know now, do a restore of the system on a severely infected machine is not a good thing. Better to save the data and do a clean installation of Windows. You can try to do it yourself, but based on your post, which I would not recommend it. I don't mean to hurt your feelings, just to be practical. It would be better to take the machine to a competent local tech (not a type of BigComputerStore/GeekSquad of the place).

  If you really want to try it yourself, here's what you need to do:

  1. start the computer with Linux Livecd such as Knoppix. You are using Linux, copy the data files on an external hard drive.
  2. install Windows using the XP Dell installation CD.
  3. install all the drivers for Dell. Use the Dell Resource CD or get the drivers from the Dell advance website.
  4. switch to XP Service Pack 3 and do all the Windows updates.
  5. install a good antivirus - NOD32 (commercial), Avast or Avira (both have free versions).
  6. install all other desired programs, updated if necessary (especially if you have MS Office).
  7. analyze data saved with the antivirus before you copy it to the new clean install. MS - MVP - Elephant Boy computers - don't panic!

• recovery disks will be sufficient if your laptop has crashed and replaced hard drive

  My computer hp laptop crashed, had a hard drive put.  I made the recovery disc, will be - it enough to get to the top and runs again and how do they get the 25 digit code?  I got disks when I bought it.

  Thank you, I'll try it when I get home.  I remember to see the label on the bottom of my laptop and yes the hard drive is large enough, I took care of that.  I'll let you know if everything is OK.

  Thanks again for the quick response.

  Kat

• Activation of the beats on the new computer hp laptop

  I just got a new computer hp laptop but the sound quality is horrible. This computer is supposed to have audio beats it is red and has even the symbol of beats on my mouse pad area. I don't know if I'm doing something wrong or what but there is no way that that's what my computer "beats" is supposed to sound like. My old computer is a toshiba and it beats more strongly than that.  I hope someone can help me get my beats working on this computer. Any help is very appreciated.

  Thank you.

  Hello

  Please download the driver from the link below, then restart the device and check then check in Control Panel.

  http://h10025.www1.HP.com/ewfrf/wc/softwareDownloadIndex?softwareitem=ob-135625-1&cc=us&DLC=en&LC=en&OS=4158&product=7200339&sw_lang=