Computer HP laptop dv6, windows 7 crashes on closing

Hi everyone, I bought a hp dv6 6c43cl laptop, sometimes I stop it it crashes on stop, then I had to kill by manually turning off the switch, please someone help me, what is a window problem or a hardware problem? What should I do? Please help, laptop is corei5, 8 GB of ram, and 750 GB hard drive

Hello

It could be a windows problem or could also be a hardware problem as well; It is hard to know, at this time, what is the cause of the problem.

However, you can follow the methods mentioned below and see if that fixes the problem.

Method 1: You can not make a computer that runs Windows 7 stops or sleep

http://support.Microsoft.com/kb/977307

Method 2: Try closing in safe mode and see if stops without hanging.

Step 1:

Reference:

Start your computer in safe mode:

http://Windows.Microsoft.com/en-us/Windows7/start-your-computer-in-safe-mode

 

If step 1 work, try step 2

 

Step 2: A clean boot to test if any element of service or third party application startup is causing this issue.

Reference: How to solve a problem by performing a clean boot in Windows Vista or in Windows 7

http://support.Microsoft.com/kb/929135

Note: When you're done to diagnose, follow step 7 in the article to start on normal startup.

 

Tags: Windows

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