loss of files and hp software. Computer HP laptop g6 windows 8

loss of files after windows upgade 8.1 and the installation of the updates of windows. also the loss of the hp software. Computer HP laptop g6 windows 8

Pe1,

Welcome to the HP Forum.

The invitation to upgrade to 8.1 Windows comes from Microsoft.  Unfortunately, Windows 8.1 does not care what happens in your software brand in the upgrade process.  This is not limited to laptops HP - computers and desktops other brands may suffer the same consequences.

You've probably discovered since your initial post you will need to return to your backups of Windows 8 to reinstall all personal files.

You may need to install all the programs you have installed previously from original source.

To install programs may include (and are not confined to the):

  • Browser (s) and/or bookmarks
  • Personal programs - Office games, you bought or downloaded from the Internet, e-mail programs
  • Purchased or downloaded from the store of Windows applications

The upgrade process was able to destroy your Recovery Manager - that being the case, you will have to wear a support driver your computer Web pages look to see if you can find all the missing drivers.

HP, software brand may be missing - and probably won't be available in the Support pages.  This includes software that may have been added to your computer as promotional or trial.

Don't forget that everything that could have been on the computer when it was new won't be available in your Web support pages - it can be your Web pages don't supply not all drivers for Windows 8.1 - it all depends on the laptop model.

If everything becomes too much and you want to go back and start over, use your recovery media to return to Windows 8.  If you did not once set, you might be able to buy a set of HP.

Looking for recovery disks?

What you might have done before upgrade to 8.1 Windows:

Creation of recovery disks or saving a recovery Image on a USB drive (Windows 8)

Tags: Notebooks

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