computer is not new ink printer reg.

I have a D7300 HP.  Magenta ink was low so I replaced it.  The printer recognize the new ink but when I try to print my laptop only let me print with black as the magenta must be replaced

Quote your version of Windows when you post.  Since your post is off-topic in the comment forum, I moved it to the windows 'Hardware and drivers' forum.

Is your printer a Photosmart D7360, a D7363 or a D7368?

This would not be a Windows problem.  Instead, it is a cartridge, a printer, or a driver problem.  Chip in the cartridge has to work, the printer must feel that the ink level is good (according to what the cartridge chip it said) and then the printer must indicate to the driver that the cartridge is good.  Windows doesn't know or doesn't care.  If this problem happened to me, I contact HP technical support or post in the forums of HP (http://h30434.www3.hp.com/psg/?category.id=InkJet).  8 and 9 may 2013 are days 'HP Expert' in the forums.  HP support staff will follow and participate in the forums these days.  It might be appropriate to ask here.

Tags: Windows

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